Category Archives: Social Marketing

Knowledge + Attitude = Action?

This was the equation at the center of one of Thursday’s New York Times Articles titled: How Understanding the Human Mind Might Save the World from CO2. The article shared insights gained from the Behavior, Energy and Climate Change Conference this past week in Washington D.C., and wouldn’t you know–highlighted social marketing as a potential solution to leading the climate change movement forward.

I believe the main message from the article is best summed up by one of the quotes from researcher Dr. Doug McKenzie-Mohr:

“Social psychologists have now known for four decades that the relationship between people’s attitudes and knowledge and behavior is scant at best,” said McKenzie-Mohr. “Yet campaigns remain heavily focused on brochures, flyers and other means of disseminating information…I could just as easily call this presentation ‘beyond brochures.”

Beyond brochures. Beyond promotion. Beyond. The article elaborated by pointing to research that knowledge and how we feel about something (attitude) do not always line up with action. So what’s the solution? The article, McKenzine-Mohr and the field of social marketing says: look at the barriers to the desired behavior change. Even simpler, look and study behavior. Even better, look at policy.

McKenzie-Mohr is a leader in what is referred to as community-based social marketing. A specific practice of social marketing that works to address sustainable practices such as recycling, waste water reduction, transportation and other green-related challenges.

I’ve been a fan of McKenzie-Mohr’s research since my grad school days as his research is what initially gave me the hope that social marketing can provide a framework to follow and help us discover lasting solutions to some of our world’s greatest problems–beyond those affecting public health. This week I was further inspired that social marketing has wider implications outside of “public health” by Craig Lefebvre’s recent post that applied social marketing to financial literacy and education.

Key Take-Aways:

  1. Social marketing can be applied to world issues beyond just public health such as the environment, financial literacy, poverty and other challenges.
  2. To create “change” or build a movement, look and study behavior change–not your PSA impressions.
  3. Better yet, consider where policy falls into the equation.

flickr photo credit: doozzle

Why Advocacy Is an Important Social Marketing Tool

Concerned about obesity? Either personally or within your community? You are not alone. One way to combat obesity is by promoting and advocating for more fruit and veggie consumption.

Your mother may have always told you to eat your fruit and veggies. If so–consider yourself fortunate. According to new data from the CDC in the first ever State Indicator Report on Fruits and Veggies, more us need to dish up.

The CDC report provides information for each state on how many fruits and veggies people are eating and importantly, it highlights three key areas within communities and schools that can be improved to increase access, availability and affordability of fruits and veggies. According to the report, it shows that no state is meeting the national goals that were outlined in Healthy People 2010 (as an fyi, you can now comment on the Healthy People 2020 objectives to help frame our nation’s health priorities).

Fruits and veggies are essential to healthy living, preventing obesity and protecting us from chronic diseases and certain cancer–yet simply put, the CDC report found that many of us can’t eat the recommend amounts because we can’t fruits and veggies may not be easily accessible, available or affordable. What I like about this report, is that is not only states the problem–but offers ways to overcome it. And many of them, tap into the social marketing tool of advocacy.

  1. Did you know that only 8 states have a state-level policy for healthier food retail improvements? Is your state one of these? If not, advocate for policy to address this concern.
  2. Did you know that only 1 in 5 middle and high schools offer fruits and non-fried veggies in vending machines, school stores or snack bars? And did you know that only 21 states have a state-level policy to increase fruit and vegetable access in schools? Check to see if this is your state, and if not, advocate that policy addresses this concern.
  3. Have you ever heard of a food policy council? According to the CDC, a food policy council is a “multi-stakeholder organization to improve food environments.” And guess what–only 20 states have a state-level food policy council and only 59 local food policy councils exist across the nation. I can’t vouch for their effectiveness, but it seems like a great way to start a conversation about the issue and presents another opportunity to advocate and organize.

For further inspiration to fuel ways to advocate for healthier behaviors in your community, check out CDC’s State Indicator Report on Fruits and Veggies as it provides fruit and vegetable consumption–as well as policy and environmental support–within each state. As an added resource, the CDC has also put together this report outlining recommended community strategies to address obesity.

At the CDC conference in August, we were reminded about the power and ability to leverage advocacy to meet social marketing objectives…looks like we have quite the opportunity here. Feel free to share what you and/or your community is doing to address this epidemic. We can continue spreading awareness about the obesity epidemic, or we can choose to do something about it.

flickr credit: mightmightmatz

Where Have All the Social Products Gone?

The debate between marketing and sales is not an old one. In fact, we’ve looked at this debate here at SB before. But one thing both sides can agree on: is that both have a relationship with products and services. Thus, if we are talking about social marketing, you don’t have to go far before you start wondering: Where are all the social products?

I’m not the first to ask this question, as I was inspired a bit back by Bill Smith of AED who challenged us social marketers to balance the scales more between the promotion side of marketing and the product side of marketing. And it was again highlighted in the Social Marketing Quarterly’s Summer issue.

Now, some people when they hear products–the hairs on the back of their neck raise. How can marketing products be in line with social marketing behaviors? This is because some people align a “product” with “revenue.” Then, it just gets sticky–often, these arguments are short sighted in my opinion. Before I get completely side tracked from my original purpose of this post, let’s keep moving forward.

I like the concept of “social products” also because it’s a moment to be creative. What products could exist that would help us live healthier, happier? Thus, instead of creating yet another 30-second PSA, take time in the conference room to consider the product side of marketing.

There’s more research available about leveraging products in a social marketing strategy, but I like how Nedra Weinreich sums it up on her company Web site:

“In order to have a viable product, people must first perceive that they have a genuine problem, and that the product offering is a good solution for that problem. The role of research here is to discover the consumers’ perceptions of the problem and the product, and to determine how important they feel it is to take action against the problem.”

Some Examples

  • The Red Card. Bill Smith shared this example with us at the 2008 World Social Marketing Card. Rather than just create a PSA to curb sexual pressure and abuse among young girls in Madagascar, AED created the red card–a product–that girls could use as an added to tool to say no.
  • FDA’s Peanut Recall Widget. In addition to creating press releases and sending out Tweets, the FDA and CDC worked together to create a tool in the form of a widget–a product–that people could use to find recalled food items they should avoid purchasing.
  • Road Crew. Services can also be part of the “product” piece of marketing. In Wisconsin, Road Crews offer rides to those who have drank too much to drive as a way to curb drunk driving.

Do you know where all the social products have gone? Feel free to share examples or future ideas.

Who Pooped in Your Cereal?

Sometimes, you have bad days. When those bad days hit, those are the days you could use some inspiration. Yesterday, I woke up and was inspired.

This image is taken from Franke James’ book “The Real Poop on Social Change.” In it, James delivers an important message regarding awareness vs. behavior. It’s an excellent read, and it’ll take you less than five minutes. (Warning: The text below is a bit provocative, but I think is presented just right–especially in the context of the whole story. One more reason to read it…)

Hope the image brought a smile to your face as it did to mine. Other points James’ makes that may not bring a smile to your face, but instead, infuse renewed energy to your actions:

  • “Look at global warming. Lots of awareness. But how many are doing something?”
  • “U.S. women have lots of awareness [about breast cancer]. But if they don’t have the money to see a doctor–what good is awareness?”

And then, I came across Sheila at LiveWell360, who I felt was so poignant in her questions that she got me thinking further about individual awareness vs. behavior battles:

  • “Why do we work and work and work so that when we are 65 we can *hopefully* retire and do nothing and/or “whatever we want”… at the sacrifice of our time with our family and living a joyful life now? That seems so backwards.
  • Why do we ask each other how we are doing, and the acceptable response is “not bad.” Tell me what you ARE, not what you are not.
  • Why is it weird to ask someone, “What inspires you?”
  • Why is it considered “wishful thinking” or even sometimes laughed upon to go after your dreams and believe that you can do more than status-quo?
  • Why are we willing to buy premium gas for our car, but not buy premium food for our body?”

What about you? Do any of Sheila’s thoughts speak to you? I mean, just because we pick up doggie-do-do, doesn’t mean you have to feel like doggie-do-do. As you wake up this morning, I hope this post leaves you inspired. It’s a new day–experience it.

[Thank you to LaDonna Coy for her tweet, as she is the one who originally brought Franke James’ illustration to my attention.]

Behavior and Why It Deserves A Seat at the Goverment 2.0 Table

Table with four chairsAs I participated in the Government 2.0 events this past week, I couldn’t help but think about one word–behavior. Over and over again, I observed that often we weren’t talking about a tool, a Web site, some new blog, or a newer IT database. We were talking about influencing and changing behavior.

Almost every topic and issue discussed had behavior in common. Whether working to increase understanding across ethnicity, wanting people to be aware and address the peanut recall situation, take better care of the environment, to adopt new work processes, or to empower local citizens to help fix up their community–behavior plays a key role. Whether it’s the behavior of the American public or the behavior of those within an organization, work is being done not to be cool, not to be different, but to influence and change behavior.

The idea of Government 2.0 and government as a platform is not about tools and technology. It’s about cultivating an environment and culture that enables citizens to influence and direct its government and each other.

Now the big question: Why? Why does government as a platform matter? Why are so many smart, talented, and skilled people devoting time, energy and resources to “Government 2.0?” The Answer: Government 2.0 is a metaphor. It’s a field jazzed about influencing behavior for the better (whether they realize it or not–many of them are social marketeers). It’s a group of people who say no to the status quo, and instead says, “We can do more. We can do better.”

Herein comes the next big question: How? This is a longer answer, but I know a good place to turn to-studying and knowing about behavior. The great thing–this is nothing new. Sure, technology is new, cultures evolve, but we as humans have been and will continue to be fascinated with behavior. So if behavior plays such a huge role in the programs we authorize, products we produce and services we fulfill–here is my recommendation–more social marketing:

What do you think? Many of us participants finish this week motivated to take our lessons learned and move the needle on some of the biggest issues facing our country. What are your recommendations to implement and help realize “Government 2.0?”

flickr credit: Leo Reynolds


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Defining SocialButterfly–Social Change, Social Marketing and Social Media

A beautiful yellow and black spotted butterfly with its wings outstretched, lightly resting on rocks.At SB, I’ve noticed a spike in new visitors this summer who might be wondering, “What is SocialButterfly all about?” Well, I’ve been evaluating that myself, and encouraged by a few colleagues of mine, I believe it’s time for an update. As we go forward, you’ll see me working to align my work, content and chatter around this working vision:  Make SocialButterfly a resource for information and dialogue on social change, social marketing and social media.

In my first post on SB, I explained that:

Defined–a social butterfly is someone who is amazing at socializing, making connections and creating conversation…appearing to ‘fly’ about the room. In the context of this Web site, it is a play on words.

‘Social‘ is taking from the term social marketing, in which marketing efforts are applied to create and influence behavior changes that are beneficial to society. In other words, depending on one’s view, it is learning to examine social issues and look for ways to ignite social change for the better.

‘Butterfly‘ is taken from the butterfly insect, which goes through a metamorphosis, and changes into a beautiful creation. Thus, this site works to promote and increase understanding surrounding the practice of social marketing by inspiring any and all to create change for the better. Then, in a ripple effect, maybe we could all become SocialButterflies in creating social change for the betterment of society.

As the header alludes, social change, social marketing and social media is a metamorphosis and we all play a role in spreading the good. It’s an evolution of an ongoing revolution. We can all be SocialButterflies. Let me elaborate:

Social Change–In the online space, and as our world becomes a smaller place, boundaries continue to become blurred. More public-private partnerships are evolving. Government agencies are reaching out to non-profits. Private sector is getting energized by government. And, this is good. Social change for social good takes a village. I was recently inspired by the discovery of Booz Allen’s “MegaComunities” concept. It mirrors a similar message that I detailed in my graduate research–emphasizing the collaboration across fields, industries and sectors. Social change umbrellas work of non-profits, journalism, activism, advocacy, health, environmentalism, social justice, human rights, public policy, lobbying, and more–for the improvement in the quality of life.

Social Marketing–Again, social marketing, on SB, does not mean social media. It means influencing behavior change for social good. Founded by marketing guru Philip Kotler and Nancy Lee, it’s the “science” behind behavior change for social good–aka social change. See the connection? Social change is the WHAT or the GOAL, social marketing is the theoretical STRATEGY or FRAMEWORK.

Social Media–Social media encompasses a variety of TACTICS and/or TOOLS. Social media marketing is best when it’s an integrated approach that complements current outreach and communication efforts, when it works to solve a problem, and is about what it enables, empowers and builds–more so than tools or information. SB looks at social media for a few reasons 1) It’s evolving itself as new tools and best practices continue to emerge on almost a daily basis; 2) Because of its fast growth and continual change, it demands savvy practitioners; 3) Because of reason #2, an active commitment to learn and engage is required, not just for me, but for all of us colleagues; and 4) It has the potential to completely change the game for social change and behavior–and in many ways, it already has–making it critical to know, understand and grasp.

But I can’t accomplish this alone. It’s going to take an active-living-breathing-charged-committed-encouraged-motivated-and-dedicated swarm of socialbutterflies to move the needle. What are your thoughts? How do you think we’re doing?

flickr credit: ~flutterby~’s

Social Marketing as a Solution

We all like solutions, right? We’ve heard them talked about, seen some of them unfulfilled or seen them not live up to their potential. But all the trials and errors mean that much more when a solution works. I invite you to read Barack Obama’s remarks about the Social Innovation Fund from earlier today.  

The Social Innovation Fund is a proposed solution to identify the most promising, results-oriented non-profit programs and expand their reach throughout the country. The Fund has four main objectives, including:

  • Catalyzing partnerships between the government and nonprofits, businesses and philanthropists to make progres on the President’s policy agenda
  • Indentifying and supporting the rigorous evaluation and scaling of innovative, promising ideas that are transforming communities like, for example, Harlem Children’s Zone, Youth Villages, Nurse-Family Partnership, and Citizen Schools.
  • Support greater civic participation through new media tools
  • Promote national service.

In sum, Pres. Obama is looking for solutions, and he’s looking across the walls and barriers of private, public, non-profit, individual and organizational groups:

“So all of this represents a new kind of partnership between government and the non-profit sector. [love that!] But I can tell you right now, that partnership isn’t complete, and it won’t be successful, without help from the private sector. [even better!] And that’s why I’m glad that there are some deep pockets in the audience here — foundations, corporations, and individuals.  You need to be part of this effort, as well.  And that’s my challenge to the private sector today. Our non-profits can provide the solutions.” [and so can our social marketeers!]

******

Thought 1:  What are the evaluative benchmarks for “success” going to be? As, those who are familiar with the debate around libertarian paternalism, this will depend largely on how and WHO defines “success.”

Thought 2:  My second thought and gut-wrenching ask was: Have the people involved in this heard of the solutions that social marketing can offer? In the remarks, Obama references individuals working for great changes, telling of their success. What if these success stories came from social marketeers? What if social marketing was applied to some of the very issues the Social Innovation Fund might examine? My mind is boggling with the possibilites–and solutions!

To Start:  In response to Thought #2, I would like to highlight that social marketing already is, and can be a solution. Yesterday, I finally received my copy of Philip Kotler and Nancy Lee’s book, “Up and Out of Poverty.” This book examines the issue of poverty and all past and current solutions being sought to solve this issue. Then, the authors offer up social marketing as a solution. I can’t give much more than that because I am just about to crack it open myself. But, I have been waiting for this book. Imagine, a series of social marketing books that looks at real issues, BIG issues, and applies social marketing as a solution. Perhaps, there in lies the rub, some food for thought for the Social Innovation Fund committee. Perhaps, if we had an organization or an entity (hint, hint, join the 260+ others who’ve signed the pledge), then we could get some folks to chat.

I’d like to borrow some words from Pres. Obama himself to thank you for all the work you do in helping us clutivate and discover strong solutions:

“I want to thank all of you here today for everything you’re doing to find new solutions to some of our oldest, toughest problems.  I know what you do is not easy.”

flickr photo credit: Seano Beano

Social Marketing Bulletin–List of Change, Local Public Health and More

It’s been awhile since the last Social Marketing Bulletin, but all the more reason to get on with the show. The Bulletin includes items that encompass social change, social marketing and social media:

1. FEATURED: “I Know. I Took the Test.” I chose this initiative because it encompasses social change, social marketing and social media, as well as public health, non-profits, and government 2.0. What is it? The cross-collorative effort to recognize National HIV Testing Day on June 27th from AIDS.gov, the CDC, the White House’s Act Against AIDS campaign and other work by sister agencies including healthfinder.gov and womenshealth.gov. I’m excited to participate and observe this effort evolve as it is agencies walking the walk and reaching across agency lines to serve the people. (disclosure: I work with healthfinder.gov and am doing work to support this effort. However, I’d still feature it as I believe AIDS.gov is doing amazing work and blazing trails for fellow HHS agencies and public health!)

2.  SOCIAL CHANGE: Beth Kanter, Geoff Livingston and Shannon Whitley announced the launch of the “List of Change.” The list is a compilation of social change blogs and currently is over 75+. If yours isn’t added yet, feel free to join the rest of us changebloggers and help spread the word!

3.  PUBLIC HEALTH: Friend and colleague Andre Blackman recently posted an excellent interview/case study on how folks in Salt Lake City are utilizing social media for public health. Highlights include discussion on the YouTube video they created in-house with a flip camera, iMovie and a $0 budget, as well as their integrated approach.

4. GOVERNMENT 2.0: Related, I am part of the Program Committee for Tim O’Reilly’s Gov’t 2.0 Expo and Showcase in September. (This is a volunteer role.) At this event, anyone can submit a proposal to present. I am rallying anyone (especially public health agencies) at all levels of government to submit entries. I also know that the committee is looking forward to hearing from a more diverse collection of proposals from near and far, as well as more local and state agencies.

5.  GOVERNMENT 2.0: Sunlight Labs recently put together an in-depth evaluation and suggested re-design for the U.S. Supreme Court. Reading through the blog and studying the before-and-after designs, there are many take-aways in communicating online. Some themes I noticed were one: 1) Simplify. 2) Provide graphics and images to paint your story, and 3) Design, think and write from the consumer’s perspective, not the organization’s.

6.  SOCIAL MEDIA: A new Twitter study was announced from Pace University and Participatory Media Network. One conclusion from this study was that “Only 22% of 18-24 yr. olds are on Twitter.” Interestingly, another Twitter study from the Harvard Business Review came out which found that the Top 10% of Twitter users produce 90% of Twitter activity. Makes ya go hmmm…Still not sure what Twitter is? Just out Mashable’s Top 7 Twitter Tutorials on YouTube.

7.  EVENTS: Next week will be the “Games for Health” Conference on June 11 and 12 in Boston. I can’t attend, but will be sure to be following along on Twitter as my latest blog crush is the blog healthGAMERS. Other events coming up this summer include the Social Marketing in Public Health Conference later in June and CDC Health Marketing Conference in August. For more events, check out SB’s eventst page.

8. SOCIAL MARKETING: The number of “social marketeers” on Twitter continues to expand. Social marketing and behavior change folks and thought leaders I’ve identified include: @nedra (Nedra Weinreich), @chiefmaven (Craig Lefebvre), @sm1guru (Mike Newton-Ward), @stephendann (Stephen Dann), @ssuggs (Suzanne Suggs), @socMKT (Dr. Stephan Dahl), @socialmktgNW (McCann Erickson’s Social Marketing Shop), @jimgrizzell (Jim Grizzel), @mikekujawski (Mike Kujawski), and @JimMintz (Jim Mintz). Great to have more people joining us here!

9.  SOCIAL MARKETING: Worldways, a social marketing agency based in Colordo, is revving up with its new blog We Take Sides. Don’t you love that title? I think it’s great positioning because it places them as a leader, who isn’t scared about saying and doing what they believe in.

What did you catch this week in the world of social change, social marketing and social media that you think deserves a shout out?

Social Change: Art or Science?

When explaining social media, I find myself, at times, explaining how it is half art and half science. Last week, marketing guru Seth Godin brought up the age-old question again in terms of the marketing field, stating that marketing is both. He explains:

“Some marketers are scientists. They test and measure. They do the math. They understand the impact of that spend in that market at that time with that message. They can understand the analytics and find the truth.”

“The other marketers are artists. They inspire and challenge and connect. These marketers are starting from scratch, creating movements, telling jokes and surprising people. Scientists aren’t good at that.”

A solution Godin gives is that we must wear hats, and be willing to switch hats. A mental image of my boss immediately flashed in my mind as he loves Harvard’s creativity tool “6 Thinking Hats.” There is a heap of value from this exercise that I too have become quite a fan, but that is a blog post for another day.

On the social marketing list serv, Godin’s post inspired a discussion on how this debate applies to social marketing. Though social marketing, is in many ways, the “science behind social change,” my favorite perspective came from thought leader and the mother of social marketing herself, Nancy Lee:

“Personally, I think we need the scientific approach for the situation analysis, determining desired behaviors, selecting priority audiences, and identifying the competition, barriers and motivators. Then, the artists uses this input to inspire the strategy. Then, the science comes back to measure outcomes and impact and what to do better the next time.”

Applying this to Godin’s “hat” analogy, Lee offers us insight, as social marketers, when to wear which hat. Brilliant.

Applying this debate to social change, I believe it is both part art and part science, along with some sweat mixed in, buckets of perseverance, one strong vision, a diverse set of hands and a dash of luck. And, this is a good thing. Take architecture for example. There is no denying that there is a science to building strong foundation that support people, systems, and communities. But on the same note, there is no denying that certain places–the Sear Tower, Sydney’s Opera House, the Great Wall, the Eiffel Tower–emulate an artistic vision and ring a certain bell of inspiration upon viewing. It takes many, many types of hats at different times. The key, is knowing which hat and for what purpose.

Thus, to me, it’s not a question to debate, but a question that expands your closet (and your horizons!)

flickr credit: doc.holiday41