When explaining social media, I find myself, at times, explaining how it is half art and half science. Last week, marketing guru Seth Godin brought up the age-old question again in terms of the marketing field, stating that marketing is both. He explains:
“Some marketers are scientists. They test and measure. They do the math. They understand the impact of that spend in that market at that time with that message. They can understand the analytics and find the truth.”
“The other marketers are artists. They inspire and challenge and connect. These marketers are starting from scratch, creating movements, telling jokes and surprising people. Scientists aren’t good at that.”
A solution Godin gives is that we must wear hats, and be willing to switch hats. A mental image of my boss immediately flashed in my mind as he loves Harvard’s creativity tool “6 Thinking Hats.” There is a heap of value from this exercise that I too have become quite a fan, but that is a blog post for another day.
On the social marketing list serv, Godin’s post inspired a discussion on how this debate applies to social marketing. Though social marketing, is in many ways, the “science behind social change,” my favorite perspective came from thought leader and the mother of social marketing herself, Nancy Lee:
“Personally, I think we need the scientific approach for the situation analysis, determining desired behaviors, selecting priority audiences, and identifying the competition, barriers and motivators. Then, the artists uses this input to inspire the strategy. Then, the science comes back to measure outcomes and impact and what to do better the next time.”
Applying this to Godin’s “hat” analogy, Lee offers us insight, as social marketers, when to wear which hat. Brilliant.
Applying this debate to social change, I believe it is both part art and part science, along with some sweat mixed in, buckets of perseverance, one strong vision, a diverse set of hands and a dash of luck. And, this is a good thing. Take architecture for example. There is no denying that there is a science to building strong foundation that support people, systems, and communities. But on the same note, there is no denying that certain places–the Sear Tower, Sydney’s Opera House, the Great Wall, the Eiffel Tower–emulate an artistic vision and ring a certain bell of inspiration upon viewing. It takes many, many types of hats at different times. The key, is knowing which hat and for what purpose.
Thus, to me, it’s not a question to debate, but a question that expands your closet (and your horizons!)
flickr credit: doc.holiday41