Tag Archives: action

Where You Place Your Time and Attention Changes You

There’s a new Twitter in town. With new functionality, a new look and feel and lots of new chatter about the future of Twitter and online communications. Maybe you were a part of the live press conference? Or maybe you stopped everything you were doing to follow along?

This is fine. But I can’t help but offer up a thought…  What if we paid as much attention to:

Following Twitter’s news has a place in our life–but there are so many different aspects to life outside of the Internet and technology. I feel it’s okay to follow the hype–but let’s not get caught up in it. I say this as much as a reminder to myself, as I do to my fellow bloggers and readers. Where we place our time and attention, influences our thoughts. And our thoughts can become our actions.

“Watch your thoughts, for they become words. Watch your words, for they become actions. Watch your actions, for they become habits. Watch your habits, for they become your character. Watch your character, for it becomes your destiny.”

So I ask you: What are your thoughts?

From Awareness to Action: Using Pledges and Triggers to Make It StickK

Have you ever forgotten to do something? You’re not alone. This is why to-do lists are so handy–they remind us of the tasks we need to complete. Going through my own mental to-do list on my walk home today, I came across something to add to the list. A poster ad that asked me to “pledge to be car free on Car Free Day September 22.” Let’s walk through this:

Moving Through the Stages of Change

Before seeing the ad, I did not know about with Car Free Day, so the ad helped me become aware of the day. The ask was clear: Pledge to go car free and actually go car free on Sept. 22. Enter my dilemma. At that moment, I wanted to pledge, but I couldn’t take an immediate action except to add it to my already long to-do list. Imagine a different scenario…

What if, instead of just asking me to pledge, the ad encouraged me to pledge, on the spot, by sending a text message using shortcode as the way to officially make a pledge. And then, by pledging, what if I was also able to get a reminder on Sept. 21 that I had pledged to go car free or opt-in to receive tips, promotions and specials from participating partners? And then what if on the 22nd, I received another text in the morning letting me know of the total number of people who made the same pledge I did. To go even another step, what is on Sept. 23, I got a text letting me know of the collective impact my pledge helped create, and asking me if I wanted to opt-in for a reminder to participate in Car Free Day 2011. This would make the desired behavior: easy to accomplish, fun to do and more popular.

Activate the Trigger: Pledges and Reminders

Lately, I’ve had a soft spot for the act of committing to follow-through on a certain, suggested behavior. This is because–in order for someone to go from the preparation stage of change to the action phase–they first need to make a commitment to do so.

Now, I realize commitment can mean different things to different people (just look at reality TV). This is why it’s important to understand the audience you are wanting to reach and the desired action and behavior you want them to take. For the Car Free Day example, I wanted to commit, and I can. But I know, that fitting something like that into my daily to-dos and priorities is hard despite my good intentions. However, I know if I got a reminder the night before, I would be more apt to follow-through. In short, a reminder would trigger the action I pledged to make.

Making It stickK

At the CDC conference earlier this month, a panel discussed the role of behavior economists in public health. They touched on a variety of applicable concepts to our work–one of them being the role of triggers in behavior change. In the case of Car Free Day, reminders can serve as a trigger to the action. As another example, the CDC panel highlighted stickK.com. Users of stickK.com sign a “commitment contract” where they agree to achieve a certain goal and uses various triggers (reminders, personal support networks, and monetary incentives) to help people take and maintain action.

For the behaviors you want people to make, how can you help them go from good intentions to good follow through? Help them make a commitment and leverage triggers to make it easy, fun and popular for the behavior change to occur.

flickr credit: stevendepolo

Quote of the Week: Why the Web Was Won

Have you ever been in a meeting and someone tells you: We aren’t in the behavior change business, we just want to raise awareness? You are not alone. Put take heart, there are those who know better. Especially in the times of the Web, behavior change–and micro-choices that lead to a great action–are even more possible.

In a post titled Designing for Networks, Mike Arauz captures the potential of the Web–beyond its ability to be a distribution channel, beyond its ability to influence and beyond its use in achieving awareness:

If you only use the Internet in order to raise awareness, and perhaps to influence perception, then you are missing out on what the Web was made for: to enable large networks of people to come together for effective purposes through sharing, cooperating, and organizing collective action.

It might have been okay to work towards just “awareness” in the past, but with today’s technology, we can achieve more. I believe that the Web increases our ability to measure, evaluate and influence behavior change. The thing is: Behavior change is no longer on the same playing field. Just like journalism is evolving and the media, the way we influence behavior change and achieve behavior change has evolved. We, as practitioners, must evolve with it. I recently came across another quote that embodies this belief from one of the TurningPoint Collaborative’s PDFs, The Basics of Social Marketing:

The process of heightening awareness, shifting attitudes, and strengthening knowledge is valuable if, and only if, it leads to action.

Why do we want someone to know to exercise, eat right, and get their vaccines? Because we want them to act on that knowledge to prevent disease. Why do we want teens to know that drinking impairs their ability to drive? Because we don’t want them to drink and drive and hurt themselves or others.

Your Challenge

This week, think about why the Web was won. Sure–it can house knowledge and be a database of information–but it is more and can be more for you, your organization and your cause. Think about your bottom line–What is it you want to accomplish? Solve? Create? End? Start? Because at some level it involves behavior, especially if you are working in a Web environment. Do you want people to click on a certain link, read a certain story, donate to your causes—these are all online behaviors.

PS: Do you like these challenges? Are these helpful? I want to help you in being effective. And, I know I like prompts–do you?

Nuggets of Social Change–Round 2

Perhaps it’s the time of year, but has anyone else noticed that more people are churning out more good content? Many different items I come across deserve its own post, however, then it’s on to the next good nugget I find. Thus, I’m going to do these round-ups every once and awhile as I don’t want you to miss out on all the good information.

  • Have a cause or issue that you’re passionate about? If so, you will love this article by Michael Silberman on the Huffington Post. In it, Michael shares lessons learned when it comes to digital organizing from the 350 days movement–what he terms the “most widespread day of political action in history.” I personally like how Michael emphasizes the importance of mission over technology, and how he creatively shows the importance of creative storytelling by effectively telling the 350 days story to us.
  • Are you or your clients curious about the latest and great in customer relationship management models? Web Strategist Jeremiah Owyang recently wrote up an in-depth post that gives an overview of 31 different CRM companies that are worth a look through.
  • Recently, I touched upon how online contests and competitions were growing in popularity–seems it’s still growing. Pepsi recently announced that they were going to fore go Superbowl ads, and instead, create a micro-site slash giving competition called the “Pepsi Refresh Project.” Beth Kanter shared her thoughts about Pepsi’s move following the Chase Bank fund-raising issue as well.
  • Twitter is the Oxford Dictionary’s 2009 Word of the Year. However, another contender could have been the word innovation. Look at Time Magazine’s list of the “Top 50 Inventions of 2009”. Or, check out Popular Mechanics list of “The Best 50 Inventions in the Past 50 Years.” (Guess Santa isn’t the only one making his list and checking it twice this time of year.)
  • Social marketeers: Are you looking to connect with colleagues? Try one of these three upcoming social marketing conferences summed up nicely by Craig Lefebvre. A conference of sorts that I also look forward to debuting is BIBA, presented by Peter Corbett’s iStrategy Labs. BIBA looks to gather big minds with big ideas to make big actions.
  • Because it’s worth mentioning again, did you get a chance to read Philip Kotler’s and Nancy Lee’s article in Stanford’s Innovation Review about Corporate Social Marketing?

A Social Shout-out

Not only are good news items coming up, but I’ve also expanded my RSS reader with some blogs I encourage you to get to know:

Social Herder: If you don’t know Will Robinson, you might want to. Will writes on all things social entrepreneurship, non-profits and general do-goodery. You can catch Will at his blog, on Twitter, or at his current gig with Ogilvy PR.

Justice for All: If you are interested in a mash-up of human rights, social enterprise, democracy and law, then you’ll appreciate the enthusiasm of Northwestern senior Akhila Koliset. Not only do I share an interest in advocating human rights with Akhila, but I continue to be inspired by her passion and the voice with which she writes. You can tell she loves to be inspired as much as she is inspiring–just check out her reading list!

What We Give: You’ve probably heard of this one, but if not, you should. Larry Blumenthal is the director of social media strategy at the Robert Wood Johnson Foundation, and adds much value back to the marketplace through both his blog and on his Twitter stream where he talks about how social media is changing philanthropy.

What about you? Any newly discovered blogs or colleagues you’d like to give a social shout-out to?

PS: Often, these “nuggets” are shared sooner through my Twitter account. If you’re on Twitter, let’s connect @socialbttrfly.

The Next #read4change Book is…

You voted, and now, Actions Speak Loudest by Robert McKinnon will be our next #read4change book. I feel it’s quite timely considering my post last week about knowledge, attitudes and actions.

Actions Speak Loudest is a compilation of some of today’s greatest doers like Jimmy Carter, Queen Noor, Mia Hamm, Joe Torre and others who are everyday American heroes that make a difference. Together, they look at thirty-two issues, ranging from childhood obesity to climate change, that are critical to the well-being of the next generation–while also providing ideas and ways to take action. All funds raised from sales of the book go back to the causes and organizations featured within its pages.

BONUS: Robert McKinnon will join our #read4change chat. Stay tuned for time and date.

Feeling lost and wondering what the heck #read4change is?

In September 2009, with some inspiration and a desire to create deeper connections with the talented online community, SB launched “read4change,” an online social change book club–where anyone can participate.

Using the Twitter account @read4change and the hashtag #read4change–do gooders, social changers, nonprofiteers and the like gather around each month to discuss that month’s book and how its relates to our do-good work.

Now, curious about how to get involved?

  1. FOLLOW us @read4change on Twitter.
  2. RECOMMEND a book. Email me at socialbutterfly4change@gmail.com.
  3. VOTE each month on which book we should read. The top book will be chosen.
  4. READ the book or browse our bookshelf to see what we’ve recently discussed.
  5. DISCUSS the books with us on Twitter using the #read4change hashtag.

Want to help? Just answering these two simple questions helps:

  1. Do you prefer to have a pre-set reading list–or do you like voting on the book each month?
  2. Given the holidays, should we meet for December’s #read4change or schedule our next one to be early January?

Who Pooped in Your Cereal?

Sometimes, you have bad days. When those bad days hit, those are the days you could use some inspiration. Yesterday, I woke up and was inspired.

This image is taken from Franke James’ book “The Real Poop on Social Change.” In it, James delivers an important message regarding awareness vs. behavior. It’s an excellent read, and it’ll take you less than five minutes. (Warning: The text below is a bit provocative, but I think is presented just right–especially in the context of the whole story. One more reason to read it…)

Hope the image brought a smile to your face as it did to mine. Other points James’ makes that may not bring a smile to your face, but instead, infuse renewed energy to your actions:

  • “Look at global warming. Lots of awareness. But how many are doing something?”
  • “U.S. women have lots of awareness [about breast cancer]. But if they don’t have the money to see a doctor–what good is awareness?”

And then, I came across Sheila at LiveWell360, who I felt was so poignant in her questions that she got me thinking further about individual awareness vs. behavior battles:

  • “Why do we work and work and work so that when we are 65 we can *hopefully* retire and do nothing and/or “whatever we want”… at the sacrifice of our time with our family and living a joyful life now? That seems so backwards.
  • Why do we ask each other how we are doing, and the acceptable response is “not bad.” Tell me what you ARE, not what you are not.
  • Why is it weird to ask someone, “What inspires you?”
  • Why is it considered “wishful thinking” or even sometimes laughed upon to go after your dreams and believe that you can do more than status-quo?
  • Why are we willing to buy premium gas for our car, but not buy premium food for our body?”

What about you? Do any of Sheila’s thoughts speak to you? I mean, just because we pick up doggie-do-do, doesn’t mean you have to feel like doggie-do-do. As you wake up this morning, I hope this post leaves you inspired. It’s a new day–experience it.

[Thank you to LaDonna Coy for her tweet, as she is the one who originally brought Franke James’ illustration to my attention.]

BloggersUnite.org Drives Earth Day Buzz

Can you swallow this math?

According to Copywrite, Ink, there were 88,000 blog posts on Earth Day (April 22) that were added to the already existing 2 million written earlier in the week. What’s even more amazing? …About 10% of all those blog posts, came from bloggers on BloggersUnite.org.

In all transparency, I’m a participating members in both the BloggersUnite and BlogCatalog communities, and we worked on a project together in the past, but dang—they deserve a big pat on the back for accomplishing their exact mission, harnessing the power of the blogosphere.

As mentioned on the BloggersUnite Earth Day event page, Earth Day 2009 was held April 22nd and also marked the beginning The Green Generation Campaign, a two-year campaign that will culminate with the 40th Anniversary of Earth Day in 2010.

More Green Goodness

  • In honor of Earth Day, Colleague Mike Newton-Ward and fellow social marketer wrote a post on applying a social marketing approach to the environment and other green goodies that I highly recommend checking out. Bonus: He provides a slideshare presentation that outlines this even more! (But like a good blogging friend, I’m going to make you go to his post to access it. It’s worth it.)
  • Looking for ways to take action? Check out EPA’s “Pick 5” campaign to identify five ways you can start today to make a difference for our earth. Twitter tag: #p5e

One More Thought

So I say again, great job Tony, Rich and the whole BloggersUnite team–and count this posting just one more for the record book! And I ask you, the SB reader, how have you seen blogging communities drive awareness, change and/or action? I have some of my own ideas, but I’m more into hearing yours. =)

Blog Action Day: What is Public Health? What is Poverty?

In honor of today’s Blog Action Day on poverty, here is a background on poverty and how social marketing can be applied, as I saw broken down by Philip Kotler himself at the World Social Marketing Conference.

Additionally, join over 40 of DC’s influential changemakers at Buffalo Billiards at DC’s 1st Changeblogger meetup. We will recognize and commemorate Blog Action Day, connect with Alex Steed’s social change tour, mingle and share re: living and working for positive change.

What is poverty?

In researching the answer to this question, I couldn’t escape the purpose behind a campaign by the Association of Public Health Schools and the Pfizer Foundation recently created called “What is public health?” This campaign works to better brand ‘public health’ to the public, while also raising awareness, education and encouraging participation in the public health conversation. Participants are asked to put red “This is public health stickers” on items that they feel represent public health. My challenge: What would this look like if the question: “What is poverty?” was asked?

Early Solutions to Poverty

Kotler listed 4 early solutions to poverty: alms programs, workhouses for the poor, deficit financing and economic development. With these solutions, four major strategies reveal themselves to reduce poverty:

  • Economic Growth Strategy
  • Redistribution Strategy
  • Massive Foreign Aid
  • Population Control

As Kotler continued to outline, he stated the “Two Main Thrusts” used to alleviate poverty are population control (from contraceptive campaigns, to abortions, education of women, industrialization to passing laws restricting the number of children) and improving the support of povert-escaping behavior. This umbrellas micro finance and empowerment, education and health programs.

The Goal

As part of the Millennium Goals, the World Bank and the United Nations have 8 goals and 17 targets to alleviate poverty (Kotler). One goal is to eradicate extreme poverty and hunger by:

  • Cutting in half the proportion of people whose income is less than a $1 a day.
  • Halve the proportion of people who suffer from hunger.

Why Care?

Everyone hears we need to solve poverty, but my eyes were widened as to WHY we need to solve hunger. And, this goes beyond the humanity of reasons, but puts some more solid evidence to the issue. Kotler spoke of these 6 reasons:

  1. Sympathy and compassion about wasted lives.
  2. Poverty drives some poor people into crime and terrorism.
  3. Poor are more prone to health problems and spreading of disease.
  4. Poor are more likely to follow demogogues.
  5. Poor nations can collapse into “failed states” that cannot pay their foreign debt.
  6. The poor are an untapped trillion dollar market opportunity.

Why Social Marketing?

Kotler, along with social marketing expert Nancy Lee, both are literally writing the book answering this part of the poverty question. I personally can’t wait for the book to come out because I truly believe that social marketing provides the right tools for us to solve global issues such as poverty. In the presentation, Kotler identified a 6-part framework as to how social marketing can be applied to the poverty issue. However, in the book, a larger and more developed framework is offered, as well as further context of the issue.

So, back to the challenge. How would you answer this question: What is poverty?

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