Category Archives: Social Innovation

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Defining SocialButterfly–Social Change, Social Marketing and Social Media

At SB, I’ve noticed a spike in new visitors this summer who might be wondering, “What is SocialButterfly all about?” Well, I’ve been evaluating that myself, and encouraged by a few colleagues of mine, I believe it’s time for an update. As we go forward, you’ll see me working to align my work, content and chatter around this working vision: Make SocialButterfly a resource for information and dialogue on social change, social marketing and social media.

In my first post on SB, I explained that:

Defined–a social butterfly is someone who is amazing at socializing, making connections and creating conversation…appearing to ‘fly’ about the room. In the context of this Web site, it is a play on words.

‘Social‘ is taking from the term social marketing, in which marketing efforts are applied to create and influence behavior changes that are beneficial to society. In other words, depending on one’s view, it is learning to examine social issues and look for ways to ignite social change for the better.

‘Butterfly‘ is taken from the butterfly insect, which goes through a metamorphosis, and changes into a beautiful creation. Thus, this site works to promote and increase understanding surrounding the practice of social marketing by inspiring any and all to create change for the better. Then, in a ripple effect, maybe we could all become SocialButterflies in creating social change for the betterment of society.

As the header alludes, social change, social marketing and social media is a metamorphosis and we all play a role in spreading the good. It’s an evolution of an ongoing revolution. We can all be SocialButterflies. Let me elaborate:

Social Change–In the online space, and as our world becomes a smaller place, boundaries continue to become blurred. More public-private partnerships are evolving. Government agencies are reaching out to non-profits. Private sector is getting energized by government. And, this is good. Social change for social good takes a village. I was recently inspired by the discovery of Booz Allen’s “MegaComunities” concept. It mirrors a similar message that I detailed in my graduate research–emphasizing the collaboration across fields, industries and sectors. Social change umbrellas work of non-profits, journalism, activism, advocacy, health, environmentalism, social justice, human rights, public policy, lobbying, and more–for the improvement in the quality of life.

Social Marketing–Again, social marketing, on SB, does not mean social media. It means influencing behavior change for social good. Founded by marketing guru Philip Kotler and Nancy Lee, it’s the “science” behind behavior change for social good–aka social change. See the connection? Social change is the WHAT or the GOAL, social marketing is the theoretical STRATEGY or FRAMEWORK.

Social Media–Social media encompasses a variety of TACTICS and/or TOOLS. Social media marketing is best when it’s an integrated approach that complements current outreach and communication efforts, when it works to solve a problem, and is about what it enables, empowers and builds–more so than tools or information. SB looks at social media for a few reasons 1) It’s evolving itself as new tools and best practices continue to emerge on almost a daily basis; 2) Because of its fast growth and continual change, it demands savvy practitioners; 3) Because of reason #2, an active commitment to learn and engage is required, not just for me, but for all of us colleagues; and 4) It has the potential to completely change the game for social change and behavior–and in many ways, it already has–making it critical to know, understand and grasp.

But I can’t accomplish this alone. It’s going to take an active-living-breathing-charged-committed-encouraged-motivated-and-dedicated swarm of socialbutterflies to move the needle. What are your thoughts? How do you think we’re doing?

flickr credit: ~flutterby~’s

Announcing Finalists for the 1st Non-Profit Film Festival

If I could, I would be here in a heartbeat.

Lights. Camera. Help. is hosting the 1st non-profit film festival July 31-August 2 at the University of Texas at Austin. Founded by David Neff (@DaveIam) and Aaron Bramley (@AaronMSB), the film festival is intended to bring attention to the “films-for-a-cause” genre by showcasing the best PSAs, shorts and feature-length films that nonprofits use to spread the word about their cause.

Out of 140 submissions, the list has been narrowed to 20, and with this line-up, you can understand why I wish I could be in two places at one time. (Bonus: The event is more affordable than most with tickets from $7-$15!)

The “judge’s winner” will receive all the proceeds and donations raised from the event. Kudos to Aaron and David for following their goals and highlighting these moving films. I wish you, all attendees and the non-profit organizations themselves, the very best. Can’t wait to hear how it goes!

flickr credit: evalin

What Creates a Revolution?

“A revolution doesn’t happen when a society adopts new tools, it happens when a society adopts new behaviors.”

–Us Now Movie Trailer Preview

Today, I was skimming through my RSS feeds and one of my favorites had an update: Mike Kujawski’s Public Sector 2.0 blog. Mike gets social marketing (the real kind), and he is also a savvy social media professional. On his site, he posted the Us Gov movie trailer, which I had seen before on Maxine Teller’s blog, but today, the last quote (located above) really stood out to me the most.

It stood out because in it I saw a profound statement being made on behavior change. It may be due to me coming away from my talk with a class of smart Yale students, where their *good* questions focused a lot on the why of social media (measurement, literacy, behavior change, clutter vs. content, society’s relationship to technology, etc.). But, I feel like this quote gest to the heart of the relationship between social media and social marketing, and why the relationship is important.

It’s not about the tools (i.e. being cool or shiny)
Change (i.e. revolution, small or big) is a result of adopting/influencing new behavior (whether it be that of a society, an organization or an individual).

Currently, at an increasing rate, society is experimenting and applying social media tools, both for the good and the bad. Thus, we as practitioners need to be aware of this and how it is affecting one’s behavior. For example, I tease that in 10 years, we will be doing public health campaigns for internet addiction…but how far away is that really? We already have them for TV addiction. Take a quick look here at the Us Now documentary preview, as it’ll provide some more juices to step back and do some introspection and reflection.

httpv://www.youtube.com/watch?v=LlqU1o3NmSw

If you find this interesting and what to dig beyond the tools and really get to “what does this all mean?” Then, I also highly recommend visiting the Digital Ethnography blog and getting introduced to Professor Michael Wesch, who was named Professor of the Year for 2008. He and his students have some interesting and compelling videos on what “more than the tools” have to mean and why it’s important to know.

If you want to continue discussion on “what government may/can look like,” then I also recommend following both the Government 2.0 Club and the Government 2.0 Camp conversations (if you can’t physically attend the gathering coming up soon at the end of MArch) on Twitter too.

…because after all, what creates a revolution? and what does a revolution look like?

flickr photo credit: Wesley Fryer

To 2.0 or not 2.0? That is the Government’s Question

**This article I wrote was originally published at ReadWriteWeb on September 10, 2008. And P.S., I still don’t have the internet, but the install is scheduled for Wednesday…hence the blogging delay. Thank you for your understanding!

And we’ve got the answer. Three of them actually: Listen, learn, and let go.

Let’s face it, Web 2.0 is a buzzword. And when it comes to government, change, and innovation, we have to reach beyond buzzwords. Surprising to some, the government isn’t too far beyond.

The other week Mark Drapeau, Government 2.0 columnist for Mashable, suggested that the government is currently in a state of 1.4, at least when it comes to Twitter.* I would agree, however, as my lovely professors back in grad school taught me to say, “it depends.”

Government is doing some amazing social media initiatives to better serve their constituents, and why not – social media is all about increasing the democratization of communications. The government serves its people, and thus, it’s a perfect match.

We government-familiar types know of the greatness that is CDC – from their virtual world explorations in Whyville and SecondLife, to their numerous podcasts, e-cards, MySpace page and blog, and their CDC-TV channel, they are leading the way. But there’s more.

The EPA has its own cause on Facebook for its EnergySTAR program to stop global warming. The U.S. Intelligence Agency has it’s own data-sharing and social network-esque called Intellipedia. TSA uses its blog Evolution of Security as instrumental to its customer service abilities. Not to mention, there are currently 7 head directors and decision makers with their own blog. But, I will admit that some areas in government just need some more coaching.

If you are within government or outside of government, here are three helpful strategies to be the social media maven for your agency: Listen. Learn. And Let go.

These three strategies are listed in no particular order as they all circle one another. Think back when you learned how to ride a bike. You did not let go of the training wheels, until you have learned how to ride the bike. But, you couldn’t learn how to ride the bike, until you listened to the instructions. Same deal.

Listening

The more you learn about the space, the more comfortable you will become. This will involving listening to webinars and speakers on the topic. For starters, the CDC is having a live web dialogue on September 18th with an expert panel to talk about how government health agencies can integrate social media practices into their initiatives. There are currently 217 people signed up!

Listening also involves learning how to search, and how to search effectively. Largely, learning how to navigate the RSS feeder. I know it looks intimidating. I was at first too. But, it’s called Real Simple Syndication for a reason, because it really can be simple. Check out Google Reader or Bloglines or email me, and we can work together.

Learning

While listening, you will learn. It’s inevitable. I have best found that learning is maximized when you live with what Geoff Livingston said best in one of Buzz Bin blog posts, “You cannot underestimate the value of remaining teachable.” Attending speakers, applying your knowledge and participating in the space as an individual all help facilitate learning.

For example, Sec. Mike Leavitt and a group of world leaders came together in 2007 to create the Pandemic Flu Leadership Blog. Through this short-term blog, conversations and discussions were shared leading up to an offline Leadership Forum. Taking the lessons learned from this experience, Sec. Leavitt launched his own blog on behalf of the U.S. Department of Health and Human Services in August 2007.

Letting Go

As your listening and learning combines, eventually, you will feel more comfortable in letting go. And letting go can include baby steps. Like, the case of Sec. Leavitt, you can build upon past activities. Do gather the statistics. Do highlight other case studies.

• Perhaps, instead of creating your own social network, it begins with placing a web badge or banner about your initiative on a social network.
• Perhaps, instead of creating a Twitter account feed, you conduct Twitter searches for your government agency’s name and important keywords.
• Perhaps, instead of creating your own blog, first do a guest entry on an already established blog.
• Perhaps, when pitching new information or publications to traditional news outlets, see if that media organization has a relevant blog column or social media reporter and share your information with him or her.

The ideas are endless, which is why being relevant is core. Let’s not be doing things for the sake of doing them. Let’s connect in meaningful ways. The tools may be new, but the importance of relationship-building and support remain constant. I’m excited to have the opportunity to highlight in this Government 2.0 column ways our government is being innovative as we all listen, learn and let go together.

*Context and attribution corrected.

Join the Pledge for a Humanitarian Lion at Cannes

Awhile back, I wrote about a video that surfaced on YouTbue that was sending a message to Cannes to create a Humanitarian Lion at Cannes. The video has always been featured on my Events page. Now, I am excited to report that the video has turned into an official campaign.

Join us in sending a message to advertisers and clients everywhere: we want to elevate the good and generate a shift in the way we do business and increase our reputation as an industry. I just signed the pledge today, at did the folks over at Osocio.

The Cannes are a worldwide event, so this movement can be a worldwide effort.

Public Service, Journalism and Business: Standing for Freedom

Today, I saw a very amazing man I once interviewed a year ago: John Siegenthaler, Sr., civil rights activist and founder of the First Amendment Center. During that interview, he demonstrated through his own life and experiences how he has, and continues, to stand up for freedom.

I saw him on display actually when I visited the Newseum in Washington D.C. this past Saturday, which might have just edged out the Smithsonian’s American History museum as my favorite museum in Washington.

I will forever consider myself a journalist. Let me explain.

Walter Williams, esteemed Journalist and first dean of the world’s first journalism school, created the Journalist’s Creed. An excerpt:

I believe that the public journal is a public trust; that all connected with it are, to the full measure of their responsibility, trustees for the public; that acceptance of a lesser service than the public service is betrayal of this trust.

Sadly, with international bureaus decreasing, freedoms of speech being revoked, the modern day multi-media corporations….I feel as if journalism is becoming more of a business and less a public service.

What is journalism? Who is a journalist? We can all practice journalism. We can all follow the ideals and ethics a journalist applies to his or her craft. We can all be journalists, and in ways we may not realize, already ARE journalists.

I asked this very question to NBC’s News correspondent Pete Williams today during his interview at the Newseum. It was fascinating, covering topics from FOIA, government and press relations, bias and more. I left remembering why I went to journalism school and why I will always consider myself a journalist. He advised that to support the pillars of journalism, we should continue amazing reporting – showing others good journalism. I agree. But I also think, we can do more.

The other week I was live on Jonny’s Par-tay. One of the viewers asked each of us what particular cause might be our favorite. I said journalism. Journalism – as a profession- is largely under attack at times, largely criticized, largely…in debate. Journalism…is the conversation, the dialogue, the public sphere, the public agenda. You can’t NOT have journalism in a free society. Journalism, at its root, is the idea that you have the freedom to know, to be informed, to educate yourself and others, to learn, to ask, to question, and to speak.

Thus, I will always be a journalist. Like, Mr. siegenthaler, I will always stand up for freedom and for truth. Won’t you join us?

*I got inspired this weekend and worked on my paper more. Lots more where this came from. =)

The Government’s A-Twitter: Comprehensive List of Government Twitter Feeds

This post is written in the spirit of social media guru Robert Scoble’s visit to DC and his interviews with political reps to discuss tech policy. Specifically, let’s talk about the fact that the U.S. government is a-twittering. True words, government and Twitter in the same sentence. Scoble reflects in his post here.

Even U.S. President George Bush sent out his 1st Twitter with the help of Sen. John Culberson when Sen. Culberson was showing the President both Twitter and Qik. You can see it here!

Government Agencies

For government agencies, most often, the Twitter account is in conjunction with the government’s related blog. So, now, we’re getting government agencies who are not only blogging, but using TwitterFeed to promote the posts through Twitter. I am still rounding up info. to find government accounts on Jaiku and/FriendFeed.

@dipnote – The U.S. Department of State

@govgab – USA.gov, component of their blog, GovGab

@greenversations – The Environmental Protection Agency

@TSABlogTeam – Transportation Security Administration, Based on TSA’s Evolution of Security Blog

@USAgov – USA.gov

@GobiernoUSA – USA.gov’s Spanish Portal

@womenshealth – Womenshealth.gov

@NASA – Well, it’s NASA =) Check out NASA’s Twitter box and find various other NASA Twitter feeds about certain missions including @MarsPhoenix, @nasacolab, and 13 other NASA related feeds!

Government Officials

@BarackObama – Barack OBama

@joebiden – Sen. Joe Biden

@JimDeMint – Sen. Jim DeMint

@SenatorDodd – Sen. Chris Dodd

@ChuckGrassley – Sen. Chuck Grassley (Iowa)

@frankwatson – Sen. Frank Watson

@jiminhofe – Sen. Jim Inhofe (Oklahoma)

@johnculberson – Congressman John Culberson

@MarkUdall – Congressman Mark Udall (Colorado) On his website, he is even implementing his own mini-social network for citizens to join, blog and join county groups!

@TomLatham – Congressman Tom Latham (Iowa)

@neilabercrombie – Congressman Neil Abercrombie (Hawaii)

@ThadMcCotter – Congressman Thad McCotter (Michigan)

@CongJoeWilson – Congressman Joe Wilson

@schwarzenegger – California Gov. Arnold Schwarsenegger

@GovernorGibbons – Nevada Gov. Jim Gibbons

@govgranholm – Michigan Gov. Jennifer Granholm

@johncherry – Michigan Lieutenant Gov. John Cherry

@PeterKinder – Missouri Lieutenant Gov. Peter Kinder

U.S. States

@coloradogov – Colorado Government

@kygov – Kentucky Government

@vermontgov – Vermont Government

@UtahGov – Utah Government

@SCGOV – South Carolina Government

@www_maine_gov – Maine Government

@rigov – Rhode Island Government

Other

@TheWhiteHouse – The White House

@HouseFloor – U.S. House of Representatives

@SenateFloor – The U.S. Senate

@NRSC – National Republican Senatorial Committee

@secgen – The U.N. Secretary General

If I missed any, please let me know and I’ll add them to the list!

Ok, what are your thoughts? Is this a good thing? What does this mean, and how will it affect or impact constituent and government relations? LOVE to hear, =)

photo cred: Flickr, vagabondrhythm

Consumerism. What’s Your First Reaction?

My guess is that it might have caused a slight wrinkle in the face and a sigh of stress? confusion? frustration? I offer that more and more…it should bring a smile. Consumerism is not just about what you consume, but about the choice (and power) you have as well.

Been meaning to post on this topic for a while, but a discussion I had at a friend’s gathering the other day prompted me to post. (Plus, a recent article regarding the optimistic power of consumerism found by a colleague of mine). The conversation circled around consumerism and capitalism….leisurely, get-to-know you chit-chat right…

But I was listening to two new friends, acquaintances really, debate consumerism versus capitalism:

Are they the same thing?
Does one breed the other?
Is one better than the other?
How to stop it, can we stop it?

Etc., etc., etc….you can only imagine. How many of us have found ourselves in these slightly awkward conversations over the weekend, when all you want to do is relax and make friends. Truth is, I secretly LOVE these conversations. Yup, I’m one of ‘them.’ I love the people who are open to talking about how they feel about the things that really matter, especially those amongst my generation. We do DO more than check Facebook 10 times a day, ;).

Onward. Fact is, I enjoy listening to these conversations because they get my mind tinkering and fueled. After each person shared their viewpoint, I offered this:

Nowadays, the power is transferring from the organization or company to the consumer. Consumerism in today’s terms is increasingly more powerful than it’s given credit. We are all consumers. We all have a choice in the types of services, types of products, types of media we support. Think about the power we have as individuals, let alone when communities and groups surround a movement!”

The best I’ve heard what I’m trying to communicate was at my grad school graduation where Ken Paulson, Editor and Sr. Vice President of USA Today, told my class:

“You are not going to change the world…You already have.”

He went on to explain how the Millennial generation changed the world when they decided they didn’t want to have to pay for music. Or, when they made new phrases like brb, lol and ttyl become common. He also went on to describe the danger we in the media landscape – from advertisers, to journalists, broadcasters, etc – create by referring to ourselves as: The Media. What IS that anyway? The media.

Mr. Paulson, I applaud your speech and would love a copy if you ever read this. It very much reflects what my own master’s research reiterates. There was a time when ‘the media’ (whatever that is) was not a business…and when it was a public service. If you don’t think so, research 1776 or the first newspaper, Publick Occurances. Or, recall Walter WIlliams’ infamous Journalist’s Creed. Or, email/comment me, and let’s have a conversation. 😉

Thus, I leave you with this: What’s your choice? Where do you stand?

Skeptical? Check out Joseph Jaffe’s post and what his power as a consumer is doing to Delta Airlines…at this point, not sure who I feel worse for: Jaffe, or the PR mess Delta is now in, lol. Wow.

******************

As an FYI: My research is being presented at the 1st World Social Marketing Conference this upcoming September in Brighton, England. There’s more to it than this paragraph, and it’s not quite publication ready yet. Let me know if you’ll be there, and hopefully, we can meet! =)