Behind the Scenes of NBC’s Parenthood Project
Tuesday, March 9th, 2010 | Case Studies and New Orgs/Campaigns | No Comments
In the midst of reflecting on Pepsi Refresh, Disney and other CSR efforts, I received an email about another project with a social message–NBC’s Parenthood Project that worked in conjunction with the Boys and Girls Club. Curious–I responded to the email asking if I could interview someone behind the campaign to learn about the interworkings of business doing good.
Enter Cathy Goldman, NBC Vice President, Promotion & Brand Management. Cathy was kind enough to answer my questions. And while NBC didn’t answer all my questions, I find the answers fascinating. What I take away from both the Web site and Cathy’s answers is how integrated each facet of the project is–from the TV series, to leveraging social media through video, photos and text, to the universal concept of parenthood–all the way to identifying a non-profit that has a strong family strengthening initiative–it’s smart. Read for yourself and share your thoughts below:
SB: Where did the idea for the Parenthood Project originate and how did it evolve?
CG: Using our campaign strategy as inspiration, we wanted to give viewers an opportunity to participate in the dialogue that we began about what parenthood means to them. Considering this very relatable topic, we thought tying in a charity component would resonate strongly not only with consumers but with talent. The talent participation has exceeded our expectations as they were all willing to share in the cause.
SB: What are the goals of the Parenthood Project–What is NBC hoping to achieve?
CG: There were a few goals, including: to elevate the conversation on what parenthood means; establish a dialogue with our viewers to make them feel involved with this highly relatable topic; raise funds for a valuable charity that closely aligns with the show content, and tap into our talent to raise this topic into cultural relevance.
SB: How did the Boys and Girls Club get involved?
CG: We wanted to partner with a charity that had a national footprint, and after doing some research, we found that The Boys and Girls Club had a powerful family program (Family Strengthening Initiative) that provides viable resources for families
SB: How did you decide to involve people through social media–and how did you choose which social media to include?
CG: In all of our marketing communications, we look for ways to utilize and leverage social media tools. Since the main underpinnings of social media are meant to break down walls between people and their circle of friends and influencers, we concluded it was an important tactic that would elevate and amplify the messaging of this important project.
SB: More and more, we’re seeing an increase in social media for social good–especially in the arena of corporate social responsibility. Why do you think that is? How can we continue to improve upon past success?
CG: The heart of social media is the idea that people have their own online communities–and what better way to maximize those new connections for people than to incorporate a pro-social message.
Quote of the Week: From Declaration to Implementation
Monday, March 8th, 2010 | Quote of the Week | 3 Comments
Continuing this new series, I’d like to highlight a great, young mind–Akhila Kolisetty. Currently a student at Northwestern University, Akhila shares a unique willpower that refuses to be distracted and instead, stays committed and focused on international human rights.
If you want to get back in touch with what motivates you to do good, get to know Akhila. She writes with a focused idealism about how things should be–and doesn’t accepts things as they are.
In Akhila’s recent post, “The 21st Century Approach to Human Rights,” Akhila writes:
“We need to shift away from a time of declaration and into the era of implementation.”
Akhila goes on to defend her stance in the frame of human rights work–rallying for systemic transformation and change. Not only do I admire Akhila’s position, but I am also a fan of her quote. Why? Because there are many places where this quote can apply to our work. For example, some organizations and individuals get “paralysis by analysis.” They get stuck in the cycle of rehashing research and developing plans–that implementation lags behind. Don’t get me wrong–declaration of rules, appropriate research, and strategic planning are important–but implementation and execution are also necessary.
Take it to a personal level. Have you ever had a crush on someone? You plan and imagine what you will say or how to take that person out, but if you never make the ask–asking the person out–then you may have a case of paralysis by analysis.
Thank you Akhila for the great thoughts and quote. What about you–does any of this sound familiar to you or your organization?
flickr credit: Paldavo
Quote of the Week: A Call for More Marketing
Monday, March 1st, 2010 | Quote of the Week | 2 Comments
I’m going to try out something new called the “Quote of the Week.” To kick-off this new series, I’m starting with the best, Beth Kanter.
In Beth’s recent blog post, one of the questions she asks us is: “Can solving complex social problems be done by popular vote?” In explaining her stance on this question, Beth shares:
“Let me say this. If brands want to be authentic in their social media for social good effort, they need a fusion approach that balances marketing with social change. I think there is a hybrid option for crowd sourcing–and that there is a need for expertise.”
You need to fuse marketing with social change. This is exactly what social marketing does, and as I wrote last month, I also agree that authenticity will be key in growing organizations for the future. I love that the wealth of social marketing is beginning to reach beyond the world of public health and further into the realm of social change. I’m right there with you Beth–thank you!
How about you–What role do you think marketing has when it comes to social change?
Tonight: Live Chat About Empathy, CSR, American Idol and More
Wednesday, February 24th, 2010 | #read4change | No Comments
Quick note: Tonight is our Read4Change Book Club chat via Twitter at 8pm EST. To join us, just follow @read4change or follow the hashtag #read4change.
Book: Wired to Care
Special Guest: Co-Author Pete Mortenson
Topic: Empathy + CSR as an Approach to Change
From Chase Bank to Pepsi to now–American Idol, many are integrating social media into their corporate social responsibility and/or their cause marketing efforts. Join us to discus what’s working and what’s needed–could it be more empathy? Co-author Pete Mortenson joins us to share his insights and the lessons gained from the concept of empathy.
FYI: During our chat, American Idol will be highlighting its latest cause initiative with Idol’s Kris Allen and the UN Foundation in Haiti. Thus, it’s a book club and a watch party all in one. (#UNFIdol) Hope you can join in on the fun!
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Piqued your interest? Learn more about the Read4Change Book Club –including future topics and books.
The Social Round-Up
Thursday, February 18th, 2010 | The Bulletin | No Comments
I’ve called these round-ups by different names, but the concept is the same–share some of the recent links, resources and info I’ve been reading about social change, social marketing and social media. Now that I’ve finally switched my RSS reader from Bloglines to Google Reader, I find myself there a lot more–even more so than Twitter (gasp). Thus, let’s get on with the show.
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Social Change
- Industry Forecast: Philanthropy and Social Investing: Blueprint 2010–The great Lucy Bernholz, through her company Blueprint Research & Design and in partnership with Stanford’s Social Innovation Review, recently released “the first ever independent annual industry analysis for philanthropy and social investing.” According to readers, the forecast is full of insights and revelations regarding the business of giving.
- What the World Needs Now–This is a bit of a softer piece, but Mitch Joel of Six Pixels Apart does a great job of inspiring by listing eight areas we should be focusing on and thinking about as we work to change our world for the better. Note: The first item he mentions is that the world needs a “mindshift” — and then points to the happenings in behavioral economics for added insight.
- 5 Ideas Worth Spreading from TED–Nathaniel Whittemore of Change.org’s Social Entrepreneurship Blog is the envy of us all as he got to attend the TED 2010 Conference. If you want to do social change, look at what some of the top thinkers of our time are doing, why they are doing it and how it may influence your own work. From this list, the one that stood out to me was the idea that we need to change our relationship with food. Another, was how Nathaniel describes the moment when Bill Gates spent 18 full minutes publicly sharing his views on climate change.
Social Marketing
- Design Thinking and Behavior Change: The term “design thinking” is everywhere–is anyone else noticing this? So, it comes to no surprise that design thinking meets behavior change thanks to social marketeer Craig Lefebvre who recently put together this helpful 17-slide presentation. Skimming through it alone will get the juices flowing about how disciplines can criss-cross, leading to effective change.
- Authenticity in Corporate Social Responsibility–I know, you’re thinking “CSR is not social marketing.” And you’re right–Social marketing is bigger. However, I include it here because I see CSR as a rising opportunity for social marketing, and Geoff touches on the reason why–authenticity. More companies want to be more intentional and take CSR from something to throw money at to a sustainable, organization-centric value that has impact. Yes, I know “it depends,” but we’ve been keeping the treasures of social marketing in the realms of “just health” for too long. Why couldn’t we take the framework of social marketing and the lessons we’ve learned and apply it to CSR? We can. If it helps, don’t call it CSR. Instead, think of it as more people wanting to do business better.
Social Media and Communications
- 5 Terms that Signify the Future of Mobile Marketing–Ogilvy PR’s Rohit Bhargava shares the five concepts that he thinks will move mobile forward in 2010.
- Buzz vs. Facebook vs. MySpace vs Twitter–Jeremiah Owyang does it again and offers a strong breakdown of these four platforms. It’s the perfect chart that you can pass along to colleagues who want quick yet extensive information on how these platforms relate.
- Can E-Readers and Tablets Save the News?–Not only does this article feature a Missouri J-School Professor (woot-woot!), but the article is deeper than the title suggests. At the heart of it, it talks about online content and digital publishing. Being an e-book reader myself and seeing the expanding number of communication platforms (hello Google Buzz), this article is worth the time to take in and meditate on the value of content and the future role of content vetting and control (via consumers, publishers or media producers).
What about you? What good info have you read lately? Please provide the link in the comments so we can all check it out. Also–if you’re in love with your Google Reader like me, here’s my public profile. Let’s connect.
flickr credit: Benimoto
Google.org on How-To Choose the Right Cause
Wednesday, February 17th, 2010 | Changeblogging: NP, activism, social change +, Social Entrepreneurship | No Comments
The other month, I wrote about choices. I wondered if we needed to commit to a certain cause if we truly want to make a difference. The answers were inspiring–motivating. It seems I’m not the only one who has asked this same question.
If you’ve been here, then you’ve also asked: How do you know what the right cause is (and how do you choose)? Larry Brilliant, former Executive Director of Google.org, has some answers–or better, some more questions for us to ponder:
What’s the single most important criteria?
–is it big enough?
–will it scale?
–is it different?
–is it sustainable?
–is it helpful?
Before you act…consider the face of the poorest person you will ever meet. Then ask yourself if what you are about to do will benefit that person–if not, think again.
Brilliant offered this advice in his presentation at Stanford, which was part of Stanford’s Entrepreneurial Thought Leader Lectures. You can view this video in full, as well as other videos from Brilliant (including the one where he shares the five areas Google.org decided to focus on in Jan. 2008) on Stanford’s Web site.
I think another important question is–does it get your heart pumping and blood moving? I think these questions are great, but if you choose one cause–you are about to get even more up close and personal, and you want to avoid cause-burnout. What about you? What are other good questions to ask yourself?
PS: Apparently, I’m on a question-spree with these last two posts. Hope you find it as helpful as I do–thank you all for your valuable input on the awareness fever post. 
Questions to Prevent Awareness Fever
Tuesday, February 9th, 2010 | Social Marketing | 28 Comments
They know about us, who cares if they don’t buy? Would any company ever say this?? Hey, we spent $5M, and made $1M–but at least more people know about us–look at all the awareness we got. No, they would not. Better phrased, they would not be satisfied with that answer. They’d want more information. They’d look at the whole product cycle–from development, to placement, to price, to promotion and beyond.
So, why, fellow health marketing and do-gooders do we settle with “awareness-building?” To be frank, every time I’m in a meeting and I hear the word awareness, my skin crawls. Awareness is great–but there’s a time and place for it. I’m aware of Ritz crackers, but I buy Wheat Thins. I’m aware of Powerade, but I buy Gatorade. There are times I might know about your cause–but I won’t donate. Other times I might know you need help, but I won’t volunteer. I know exercise is healthy, yet I’m still sitting here typing this blog post. There is a reason to these behaviors and decisions. There are motivations, barriers, incentives, costs, and more.
If our friends in the private sector won’t settle, we shouldn’t either. Thus, in the comments, let’s suggest questions to ask when awareness fever strikes our next meeting. Ready, Set, Go.
Questions to Prevent Awareness Fever
- How do we turn awareness into action? submitted by Holly Grande
- How do we measure awareness? submitted by Holly Grande
- What does awareness mean for the campaign? submitted by Holly Grande
- So, what do we want people to do with all that awareness? submitted by Mike Newton-Ward
- Why do you want to increase awareness in the first place? submitted by Steve Radick
- Why does the general public need to know what your division/branch/organization is doing? submitted by Steve Radick
- Why should people care? submitted by Steve Radick
- When did awareness change anything? submitted by Craig Lefebvre
- How can we move people towards action? submitted Fard Johnmar
- What are you really offering people that’s new in exchange for the change you want in their routine? submitted by Peter Mitchell
- How are you so sure people don’t know this already? submitted by Peter Mitchell
- Are people seeking out this kind of information? submitted by Peter Mitchell
- Wouldn’t it be better to offer people something they already want? submitted by Peter Mitchell
- who is already aware, and what they need in order to move them along to the next stage on the path to taking action? submitted by Nedra Weinreich
- Is awareness given, but no action taken? submitted by Christiane Lellig
- Is awareness of the sender’s problem necessary for audience to take an intended action? submitted by Christiane Lellig
- Once we raise awareness in the room, what ACTIONS are the people in the room going to take in their lives? If we can’t answer the question, START OVER with a new plan. submitted by Mike Domitrz
- Your turn. Yes, you–the person nodding their head who’s frustrated with this very same thing. I know you’re out there. (I’ll update this list below with your questions and give you some link love.)
flickr credit: Leo Reynolds
The Fight for Good: Disney vs. Pepsi
Sunday, February 7th, 2010 | Blog Talk, Case Studies and New Orgs/Campaigns | 4 Comments
Lots has been said about Pepsi’s Refresh Everything Project. However, not as much has been said about Disney’s “Give a Day. Get a Disney Day.” Why?
Both projects launched around the same time and both stand to do good. Thus, let’s match them up and see who’s left standing: Disney or Pepsi. Let’s begin.
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Disney: Give a Day. Get a Disney Day.
What: Inspire one million people to volunteer a day of service.
How: Individuals can sign-up to volunteer at participating community organizations in their area. In return, that person will be awarded with a 1-day, 1-theme park ticket to the Disneyland® Resort or Walt Disney World® Resort, free.
When: Jan. 1, 2010–Dec. 15, 2010
Pepsi: Refresh Everything Project
What: Award a total of $20 million in grants.
How: Engaging in a social good crowdsourcing experiment.
When: Early 2010
Round 1: Program
Disney: It’s simple–give a day, get a day. It’s easy to understand and process. It’s national yet local–and is on the tail of national calls to service and volunteerism. It’s also collaborative by working with organizations across the nation. It’s also customizable and has something for everyone as any person wanting to participate can type in their zip code and find volunteer opportunities in eight different categories: animals and environment, arts and culture, children and youth, community, education and technology, health and human services, hunger and homelessness, and seniors and elder care.
Pepsi: It’s innovative, creative and “sexy.” It’s also a big investment–$20 million big. Pepsi is also a heavy hitter, and has entered the social good space by doing something new and doing it first, which can work to their advantage. The project is also inclusive–where anyone can submit an idea and anyone can vote up projects and ideas. Pepsi, like Disney, has also divided up the entries into different categories for people to consider: health, arts and culture, food and shelter, the planet, neighborhoods, and education.
Round 2: Usability
Disney: The landing page for this initiative is a bit buried and there is no friendly URL. However, once there, Disney outlines the steps a person needs to take pretty well and makes the process relatively simple. The downside-there’s a lot of small print.
Pepsi: For both Disney’s and Pepsi’s initiatives, you have to create an account. However, for those less technical, the Pepsi site may be harder to navigate and understand–given the complexity of the competition.
Round 3: Authenticity
Disney: This is being promoted–but not as heavily or perhaps just more traditionally as I have seen TV spots. You can argue you this two ways: First, perhaps Disney doesn’t want to dedicate as many resources to a do-good promotion. Or secondly, maybe they don’t want to wave their do-goodness around. Out of the two companies, I’d say Disney has had a tougher road to climb to gain consumer’s trust.
Pepsi: For Pepsi, the Refresh project was a cheaper investment than the Superbowl, and some would argue, is having a higher return on investment. However, it may be too early to tell just what the return on investment really is. What I have noticed–is that they are definitely promoting it through blogger outreach, social media, celebrity endorsement, television ads and Pepsi was also a sponsor to the Superbowl Fan Jam that aired on VH1. Some have also commented that Pepsi’s set-up of the Refresh Project doesn’t express a true commitment to the social change community and dub it more cause-washing. Either way, we’re all talking about it.
Round 4: Impact and Sustainability
Disney: In the short-term, a lot of projects will be accomplished. In the long-term, hopefully people will be inspired to continue volunteering and giving back to their communities. In addition, the participating organizations have an opportunity to engage new community members to their cause and build a long-term relationship with them.
Pepsi: In the short term, people can be inspired by the dreams and ideas for a better world. In the short term, many groups and individuals will receive much needed resources to make things happen and take the efforts to the next level. However, it will be the responsibility of these organizations to put the funds to good use and create and drive the impact and its sustainability. One could also argue it’s the voter’s responsibility to vote for those projects that will be sustainable.
Winner: Disney
While I give props to Pepsi, I think Disney edges them out and this is why:
1. I understand it. My friends, who aren’t bloggers and aren’t techy, know about it, get it, and are participating. It’s simple.
2. It works for both the short-term and the long-term. In the short-term, it encourages volunteering, while working to inspire volunteering as a normal and frequent experience in the long-term.
3. Everybody wins. The organizations get help and an opportunity to build a long-term relationship with volunteers. The volunteer gets a free ticket to Disney. Disney gets people in their parks where they are bound to buy food, souvenirs and more–not to mention the engagement and positive press.
4. It’s collaborative. Disney found a way to not just talk about collaboration, but actually do it. The Huffington Post even claims Disney’s program “is beautiful on so many dimensions.”
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Where the Rubber Meets the Road
When defining the success of these initiatives, here’s the more important question:
- For Pepsi/Disney, did the project increase sales of Pepsi or encourage more people to visit?
- For the do-good community, what is the overall impact of these initiatives to our communities?
Now, what if it’s found that there is a larger impact to our community, but not an advance in sales? That is where I think the rubber will meet the road.. My hope, is that we can continue to learn from one another to make it a win-win so that more organizations think about doing good.
What are your thoughts–Disney or Pepsi?
Note, this write-up is without any specific background knowledge, research or documentation about these initiatives. Also, thank you Pepsi and Disney for embarking on these efforts, as I hope all of us continue to learn and discover new ways to make our world better.
flickr credit (in order): mrkalhoon, vrogy, Express Monorail
One Word of Advice for Voters of Pepsi’s Refresh Project
Monday, February 1st, 2010 | Blog Talk, Case Studies and New Orgs/Campaigns | 5 Comments
Sustainability. In a fast-paced, 140-character world, short term and one-hit wonder thinking is rampant. But when it comes to making a difference and solving the great problems of our times, we need to be thinking for the long-term. This is why I hope the voters of Pepsi’s Refresh Everything Project will keep the concept of sustainability top-of-mind.
Let me first say that I applaud Pepsi’s jump into social good–and I hope more groups follow their lead. Perhaps if more did, then we’d have more case studies, a deeper set of lessons learned and more refined best practices. In a sense, we’d have more to talk about. This post is not for the folks at Pepsi. Rather, it’s aimed at the people who are engaging in Pepsi’s Refresh Everything Project.
For those not familiar, Pepsi is foregoing its Superbowl Ads and instead, engaging in a social good experiment. Pepsi will award a total of $20 million in grants over the course of the year. Who will receive the grants? That’s for you, me and everyone else to decide by voting–and a big reason why I hope, each voter, keeps in mind the concept of sustainability when reviewing the proposed projects. (More on how the project works.)
When reviewing the proposals, a thought kept pulsing, growing bigger and bigger inside me. Pepsi is awarding $20 million dollars in resources–but what if you had $20 million dollars or your organization did–how would you allocate those resource and why?
Sure–Recruiting people to help clean the highways is great–but what if we knew of a way to make it where people didn’t litter in the first place?
Sure–It’s great to offer a summer camp to kids to teach them to better appreciate the earth, but how can we scale this to reach more children in more places?
Sure–It’s great to find ways to get people up and moving. But, there are so many good people working to achieve this already. What strategies do they find working? Let’s invest there.
The Pepsi Refresh Project is a great initiative, but it’s just a start. I expect (and hope) we’ll start to see more of it. I also agree with Beth Kanter that, with crowdsourcing efforts, this is where having a key group of content experts involved is key. But, to me, the biggest take-away is that we, as a community, need to be thinking more strategically with our resources–this is why I love social marketing. It addresses both the short-term and the long-term. It looks at advocacy as well as promotion and a wide range of other various tools. It thinks both upstream and downstream. In other words, it offers a framework for us to create sustainable programs, products and services that truly can make a lasting change and a better world.
Thus, to all you voters, when reviewing, please keep in mind the idea of sustainability. What’s going to make the biggest difference for the amount of effort, resources and time?
What about you–what advice do you have either to Pepsi or to the fellow voters?
How Do You Define Good Journalism?
Saturday, January 30th, 2010 | Ethics and Legality, journalism | No Comments
This is a big question–I realize that. As, you could dedicate a whole blog to the topic. For the sake of this post, the key point I want to share is:
“The supreme test of good journalism is the measure of its public service.”
These are not my words, as they were actually written over 100 years ago. Walter Williams, the founder of the world’s first journalism school (Missouri’s School of Journalism), actually penned this statement as part of the larger Journalist’s Creed. It was relevant then, and it’s still relevant today.
In a world with media producing jokers (thanks Steve Radick for the tip on that one!), content thieves, and link lovers, it’s sometimes hard to gauge journalism’s credibility and relevance. But let’s not lose hope too quickly–instead, let’s promote good journalism. For example, I say “here, here” to Valerie Maltoni’s call to action–asking all of us to work harder and do better to link to and develop original content (I include myself here). Let’s devote our attention, eyes, and keyboards to those who are doing good journalism.
I know I take a more liberal definition of journalism. In fact, it’s because of the very words “public service” within the Journalist’s Creed that inspired me to study and do social marketing. For journalism, to me, in its truest sense, is a public service.
Thoughts–How do you define good journalism? and what other ways can we, as bloggers and citizens, reward and promote good journalism?
flickr credit: gadgetgirl
Alexandra Bornkessel
Email: socialbutterfly4change@gmail.com
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