Category Archives: Social Technology

How-To Go From Good to Great

Caveat: I am an outsider looking in, and like the title says–I think this initiative is a good thing. It just could have been great. Let me explain.

Project: Variety’s Power of Women Awards Recognition in Collaboration with the Lifetime Network

Good: Gathering together some of Hollywood’s greatest women, recognizing their contributions to some powerful nonprofits (Save Darfur and ServiceNation amongst them) and engaging the interest and attention of numerous influentials.

How it could have been GREAT: Involving the rest of us. Lifetime in and of itself has a huge audience base, and many of these watchers–I would presume–are also powerful women doing amazing things. What would have been great, would have been a contest of sorts that asked ordinary women to submit the story of everyday women who are working to better and change the world. The winner? Well, she gets to wine and dine with the A-listers at the described event above and gets to be recognized right alongside Anne Hathaway and company. How great would that have been?

Apply this to your own work. Many of you are doing awesome, notable, and persistent work. Good work. Just remember to pause and ask yourself–how can we make this GREAT? If Variety and Lifetime might have made the event bigger, just think of the blog posts, the camaraderie, the buzz, the views, the downloads–but most importantly, the community growth and involvement that could have resulted. It’s good, but it could have been great.


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Defining SocialButterfly–Social Change, Social Marketing and Social Media

A beautiful yellow and black spotted butterfly with its wings outstretched, lightly resting on rocks.At SB, I’ve noticed a spike in new visitors this summer who might be wondering, “What is SocialButterfly all about?” Well, I’ve been evaluating that myself, and encouraged by a few colleagues of mine, I believe it’s time for an update. As we go forward, you’ll see me working to align my work, content and chatter around this working vision:  Make SocialButterfly a resource for information and dialogue on social change, social marketing and social media.

In my first post on SB, I explained that:

Defined–a social butterfly is someone who is amazing at socializing, making connections and creating conversation…appearing to ‘fly’ about the room. In the context of this Web site, it is a play on words.

Social‘ is taking from the term social marketing, in which marketing efforts are applied to create and influence behavior changes that are beneficial to society. In other words, depending on one’s view, it is learning to examine social issues and look for ways to ignite social change for the better.

Butterfly‘ is taken from the butterfly insect, which goes through a metamorphosis, and changes into a beautiful creation. Thus, this site works to promote and increase understanding surrounding the practice of social marketing by inspiring any and all to create change for the better. Then, in a ripple effect, maybe we could all become SocialButterflies in creating social change for the betterment of society.

As the header alludes, social change, social marketing and social media is a metamorphosis and we all play a role in spreading the good. It’s an evolution of an ongoing revolution. We can all be SocialButterflies. Let me elaborate:

Social Change–In the online space, and as our world becomes a smaller place, boundaries continue to become blurred. More public-private partnerships are evolving. Government agencies are reaching out to non-profits. Private sector is getting energized by government. And, this is good. Social change for social good takes a village. I was recently inspired by the discovery of Booz Allen’s “MegaComunities” concept. It mirrors a similar message that I detailed in my graduate research–emphasizing the collaboration across fields, industries and sectors. Social change umbrellas work of non-profits, journalism, activism, advocacy, health, environmentalism, social justice, human rights, public policy, lobbying, and more–for the improvement in the quality of life.

Social Marketing–Again, social marketing, on SB, does not mean social media. It means influencing behavior change for social good. Founded by marketing guru Philip Kotler and Nancy Lee, it’s the “science” behind behavior change for social good–aka social change. See the connection? Social change is the WHAT or the GOAL, social marketing is the theoretical STRATEGY or FRAMEWORK.

Social Media–Social media encompasses a variety of TACTICS and/or TOOLS. Social media marketing is best when it’s an integrated approach that complements current outreach and communication efforts, when it works to solve a problem, and is about what it enables, empowers and builds–more so than tools or information. SB looks at social media for a few reasons 1) It’s evolving itself as new tools and best practices continue to emerge on almost a daily basis; 2) Because of its fast growth and continual change, it demands savvy practitioners; 3) Because of reason #2, an active commitment to learn and engage is required, not just for me, but for all of us colleagues; and 4) It has the potential to completely change the game for social change and behavior–and in many ways, it already has–making it critical to know, understand and grasp.

But I can’t accomplish this alone. It’s going to take an active-living-breathing-charged-committed-encouraged-motivated-and-dedicated swarm of socialbutterflies to move the needle. What are your thoughts? How do you think we’re doing?

flickr credit: ~flutterby~’s

Are You Keeping the Main Thing, the Main Thing?

I don’t know about you, but this is a question that I make myself answer everyday. Of course, that means that you need to know your main thing. Preparing for marriage over the past year, I’ve found that my main thing has changed. And for me, that’s a good thing because it represents the type of person I want to be, it keeps me more focused, and in in the end, makes me better at everything else.

During one of those moments–you know, the times where you feel like everything is coming at you from all directions and you’re just not sure how you’re going to make it all work–I reached out to my friend Qui, who simply said: “Keep the main thing, the main thing.” Seven simple words that got my head to the ground working, only this time, I was healthier, happier and more productive.

Thus, I want to recognize some colleagues that I know have worked hard this past year to keep the main, the main thing.

Main Thing Keepers

  • Andre Blackman: When I first met Andre, he was living in DC as a newlywed working to balance life, marriage, work and his pursuits in public health. I’ll never forget the look on his face when I told him I was engaged, and he said: Just you wait, things will change. (How right you were friend, and I’m a better woman for it!) Fast forward to today, he’s living closer to family, moving the public health field forward and leading the charge in his role at RTI. Nice job Andre!
  • Geoff Livingston: I greatly respect Geoff’s approach to work and life. For one, I like how he integrates his love for social change pursuits into his work–nice balancing. Further, if you read his blog or follow him on Twitter, you often hear him give props to his wife. In fact, this past year, Geoff sold his company and joined the CRT/Tanaka crew. In his blog post announcing the big move, Geoff acknowledged his appreciation and renewed relationship with his wife! Even better–His first descriptor in his Twitter bio for the longest time was “husband.” To me, for someone who is so accomplished in our field, to wake up everyday and say he is a husband first, that deserves mad respect.
  • Rosetta Thurman: Admittedly, I don’t know Rosetta as well as the other two. But just read her latest post on her own personal revelations when it comes to life, love and the lure of the “career.’ Rosetta, I feel you. I use to deny kids and used to think I was destined to be single–and in fact, I was quite comfortable with that. Now, I’m in love and getting married in a couple months. Thus, I encourage you girl.
  • Bonus: Seth Godin. I don’t know him personally, but I feel it’s very easy for us in the social media field to get thrown off-course. In this video, Seth shares these sentiments and challenges us with the question: “Where are the real relationships?…Networking is so important when it’s real, and it’s always a useless distraction when it’s fake.”

Your turn. Who do you know that is keeping the main thing, the main thing? And better yet, how are they doing it?

Twitter Follow-and-Fundraise Follow-Up with @ChildFund

Say that title 7-times fast…Recently, I published a post based on my observations about recent “Twitter Follow-and-Fundraise” initiatives and offered “7 Tips” to successfully recruit and retain followers.  My purpose in this article was to bring social change communicators together about this increasing communications tactic to share lessons learned and gain valuable insights to apply to future initiatives.

This post grabbed the attention of friend and respected colleague Geoff Livingston, including his colleagues at ChildFund International who, at the time, were in the midst of such a campaign. Graciously, through conversations via email and Twitter, Geoff and I agreed that it’d be great to have ChildFund International share its experience and thoughts as they develop @ChildFund on Twitter, and establish their rejuvenated brand online. Therefore, I invite you to hear from David Hylton (pictured below), the voice behind @ChildFund’s Twitter, in the following interview. Geoff contributed some insights as well.

Alex: What are past Twitter-Follow initiatives that changemakers might look-up to gain insights about how to conduct their own strategy?

Geoff:  The one we looked at for @ChildFund was the UNEP tree for a follow campaign. We thought that it was a great strategy to incentivize followers. With that campaign, we (UNEP) had set an ambitious end goal of 10,000 followers, which in retrospect, we think was not realistic given the re-branding of UNEP, our lack of a community manager, and that we were national.

Further, we wanted to give folks something to 1) strive for and 2) to report back to them on so they can see the program in action. So, with UNEP, it was to get us 10k followers. For @ChildFund, we wanted to raise our visibility because as part of our strategy, we had a new name, and we wanted people to know about us and that if they followed us, we would show them specifically what we’re doing with the gifts donated by a donor, especially for Twitter followers.  It’s a commitment.

Alex:  Using @ChildFund’s latest Twitter strategy as an example, what were your initial objectives and how did the use of Twitter help you meet them?

David:  Our primary goal is to 1) launch the ChildFund brand on the Internet and 2) drive awareness of our activity among new stakeholders. We think we’re successfully doing that. Keep in mind that in addition to the opt-in follower,s tens of thousands of people are seeing the ChildFund International brand online.

3) In addition, the changeblogger space has noted that we are online. This was also a critical aspect of our effort.  We see other nonprofit bloggers as vital community members that we want to develop relationships with, and we hope we can help some of them in their efforts, too. So from that standpoint, it’s been a successful effort.

4) Lastly, but not the least, we want to develop an international community of people online that care about the well-being (I know it’s not much different, but as part of our new brand, we must be positive) of children. This is the beginning, and really, people are giving us an opportunity to start a conversation with them, but have not yet necessarily committed to that community.  We hope to be worthwhile additions to their Twitter experience and to evolve that experience into something more meaningful and rewarding.

Alex:  How did @ChildFund go about promoting its Twitter-follow initiative?

David:  We hired CRT/Tananka to develop the strategy, and then used Geoff Livingston to be an initial voice for us. Given a very limited budget, we thought getting someone who was established with an existing community, and some experience dealing with bloggers was the best way to go. And Geoff did a lot with a very limited amount of time and resources available to him.

Alex:  We know it’s only been a few days, but what are some initial results of the @ChildFund campaign on Twitter? Overall?

David:  We’ll probably have helped out six or seven African communities and their children by week’s end. By the end of the campaign we expect it will be in the neighborhood of ten communities. That in itself is great. We want to be up front that the items will be mailed at the end of the campaign. And once the items are received, we’re going to post about how the items impact the recipients lives. We want you to see how the money is used and how just a little goes a long way. More importantly, is the new community members we are developing, all the awareness of the new mission and brand name and ChildFund’s work with children. Plus, people will get to see our work in action AND participate even further as other elements of our social media effort continues, including the hire of our community manager. This was exactly the right start to something we see as an ongoing activity.

Alex:  In my initial post, I listed “7 Tips” for changemakers to consider if they want to create their own Twitter-follow strategy for their organization. I recognize different organizations have different needs, roadblocks, etc., but what additional tips might you recommend others consider?

David:  The seventh follow-up tip is critical. We’re not just trying to get a number count for Twitter followers, we’re trying to build something – a relationship. In that regard, we have a long-term plan in mind.

The other thing we’d add is to put a real voice behind the Twitter account. Who wants to follow someone and the only communication they receive is asks for donations and links? Even organizations have people working for them. Make sure a real person is working there and that they can interact with their followers freely.

And for those who are following and supporting us as sponsors or donors and decide they want to engage further with others, we’ve created a section on the ChildFund Web site that provides that opportunity.

Alex:  Twitter is Twitter. How can changemakers increase awareness of their efforts outside of Twitter?

David:  One of the things you’ll notice is that we’ll start referring to our blog, or our Facebook page, or videos to report back to the community. Real stakeholders who care about us will want more information and have deeper dialogue. That’s where the real social media effort begins, and we look forward to having those conversations with our core stakeholders. And from there, they can get even further involved if they  choose to.

The key is if “they  choose to.” By providing opportunities to opt in and permission to engage further via links to other media, a true relationship is forged. And that’s how you get beyond 140 characters.

Alex:  Thank you David and ChildFund for your willingness to share with us fellow changemakers. I wish you the best in your endeavours and will be sure to stay posted as I can see just from a quick scan of the new Web site (ps-I highly recommend checking it out based on design alone) that you have many more great initiatives, stories and real change programs in the works. Props to Geoff as well for coordinating and recommending such a great idea!

Twitter Follow-and-Fundraise: 7 Tips to Make it Worth the Bait

fishing reel off the boat at sunsetFollow @NameYourNonProfit and you could feed 5 villages, save 1000 Trees and create wind energy. Sounds great right? It seems that online, in the social change arena, this seems to be the new infomercial. I’m all for it–if it brings success. And even further–is it affecting real change? Therefore, let’s break it down.

From my own observations of these initiatives, here’s what I have to offer to your organization if you’re working on a “follow-and-fundraise” plan:

  1. Wait. Join Twitter first and gain a solid, respectable following according to your organization’s side and market share of the issue at hand. This way, when you make your “call to follow,” it won’t be an empty room you are inviting people to.
  2. Set realistic and attainable benchmarks. This will motivate potential Twitter followers to support your cause and spread the word to their own networks. 500,000 new followers, when you are only at 300, might seem a bit daunting and dis-enfranchise people early in the game.
  3. Mirror realistic rewards. Similarly, if you want to gain 500,000 followers to merely plant one tree is a bit disheartening. Yes, planting one tree any time is a good thing. However, that’s a lot of work and a lot of people to recruit for one tree. Make the effort worth it.
  4. Extend the initiative. So you are working to generate a following and spread the word about a particular event/issue. Don’t stop at that. Extend your overall strategy to incorporate or integrate Twitter into the overall strategy. Or, extend Twitter to off-line events by hosting live-events. Either way, make the message and the action live beyond the technology.
  5. Keep momentum. Okay, I’m following you today. But who says I’ll keep following you tomorrow? Or even a month from now? Provide fresh, timely and relevant content that will not only speak to me, but draw me into your mission.
  6. Make it fun. Give me a reason to encourage my friends to follow you as well. In fact, provide me with the words to say. Detail it out–It could be a Twitter meme even. For a made up example, imagine @lovewater wants to recruit followers to build X amount of wells. Here’s an idea: Share the call to action. Tell three people you love them and water, and you want them to join the pool party @lovewater. (I was going to say hot tub–but hey, this isn’t the Bachelorette!)
  7. Follow-up. If I follow you, give a shout out. Or, keep me updated with how your progress is coming. Have you achieved your goals? What were the results? How can I help or get involved more? Think of the person hitting the “follow” button as the bite. What are you going to do to reel in the fish?

Don’t get me wrong. I’m happy to participate in these campaigns. After all, it’s at low cost to me, the end-consumer. My main point is that I just want these initiatives to be better and the experience to be greater–and overall, I’m wondering why, if it is a low cost, does it seem to not always work?

  • What other tips would you suggest, and what are your own observations for these calls to action?
  • If your organization has implored this strategy, what were the results, lessons learned or key take aways that we can all learn from?

flickr photo credit: crjr2003


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A Look Back: My First Twitter 10

Friend and colleague Jeffrey Levy, in conversation the other day, said he went back to the beginning….of his days on Twitter that is, to see who he first started following. So, I did the same. It caused me to reflect on my own Twitter activity. Therefore, without further ado, my first Twitter 10: (take-aways listed afterwards)

1.    @misslacey123: Lacey is the one who got me on Twitter. We are both Mizzou J-School alums who have re-located to the great DC. She mentioned it one day as her and her colleagues at PBS were starting to explore it. At first, I was a little skeptical. But obviously, Twitter’s functionality grew on me!

2.    @bbravo: I’ve been a long-time fan of Britt’s Have Fun * Do Good blog and last fall joined in with her on the Changebloggers movement. So, I wasn’t too surprised to see that I started following Britt on Twitter from the get-go.

3.    @NetSquared: NetSquared is a great resource for all socially-inclined organizations as they are “remixing the Web for social change through social tools.”

4.    @osocio: This blog was the very first blog that I became a fan of and would read just about every day. Mark and his team do an excellent, excellent job at showcasing social advertising from around the world. Upon discovery of this blog, I talked about it all the time, showed it to my graduate classes, recruited others to check it out. And, this is back when Osocio went by Houtlust!

5.    @TechSoup: TechSoup is a leader when it comes to non-profits and Technology. They and its members are a wealth of resources. When I first joined Twitter, I wanted to connect with the non-profit community. Since then, its expanded into the social change community, which also umbrellas the non-profit community.

6.    @mikekujawski: I saw very early on that Mike was leading the way for social marketing amongst public sector organizations up in Canada and immediately admired his work and became inspired. This is because I could relate. He is a member of the “new wave” of social marketeers who are willing to go the distance for social good. Mike is one of the first, out of many, that I would continue to identify, encourage and admire.

7.    @elliotthoffman–Elliot is an acquaintance from way back in high school. We were both in one of my good friends weddings and we both happen to enjoy technology. Reminded me of take-away #4, to follow-up and reconnect with those you haven’t checked in with lately.

8.    @_FakeSteveJobs–Not quite sure what made me start following FakeSteveJobs, maybe I was hoping, along with others, that maybe, just maybe, it really was the RealSteveJobs. Having been outed and no updates since August 2007, I have now “unfollowed” this account.

9.    @cnnbrk–One of my best friends I made in grad school was a CNN fanatic. She knew any breaking story before the rest of us and in the midst of class would update us with important information. Then, she showed me her secret: CNN email alerts. Becoming quite the fan-atic myself, I found them on Twitter. Given its friendly banter with @aplusk earlier this year, @cnnbrk is continues to stay relevant.

10.  @penguinasana–Megan is the online community manager for TechSoup, so it was a natural decision to follow her given my interest in NetSquared and TechSoup. Admitedly though, I haven’t engaged in as much conversation as I’d like. So, Megan, if you’re listening, I look forward to connecting with you and the TechSoup team more. =)

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This exercise provided me with 4 key take-aways:

1.  Remind yourself. Make sure you go through who you are following and who is following you to remind  you of your friends, potential friends and fellow people who you might have things in common with. Notice I did not say, “Remind yourself of your audience.” Your followers should not be your audience, but more of an active hive that you leave and return to with information, resources, questions, and more.

2.  Double check your stream for active participants. Since some people sign up for Twitter and then never use it or use it just to “push out” information, your list might need a slight refresh.

3.  Evaluate your own use of Twitter. When you first started, you might have been more in an “experimental” phase or started for a different reason than why you currently use Twitter. Looking back at your intial follows/followers can provide some good reflective insight for thought.

4.  Follow-up with people and connect in conversation. At one point you connected. It could be a former colleague, friend or co-worker. If you haven’t chatted it up in a while, get those DM’s and @ replies to work. You never know what new projects they may be working on, new interests you may have in common or opportunities for collaboration that might develop. Plus, life is too short and time is too precious, especially in the social media space.

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What about you? Who were your first First Twitter 10? Did they surprise you? And better yet–do we happen to have any of the same ten in common?

flickr credit: holeymoon

Twitter Bios: Experts Versus Beer

What you say in your Twitter bio makes a difference. You get 160 characters to describe yourself, share an outlook on life or to define your work. If you’re curious what others say, you are not alone.

Through some fancy Google search queries, the folks at Twitter Truth were able to discover that the following words were mentioned in Twitter bios:

“Twitter” =14,300x 

SEO’ = 4,980x

Beer’ = 20,300x

‘Expert’ = 4,060x

‘Democrat’ = 311x

‘Republican’ = 872x

‘Liberal’ = 1,130x

‘Conservative’ = 2,280x

‘News’ = 49,100x

‘PR’ = 8,420x

‘New Media’ = 8,190x

Now, if you are a job seeker, over 1,000 people were identified as having the word “recruiter” in their bio. Now that might make ya go hmm…and in case you’re wondering who they are, I was hoping you’d ask: 1,000+ Recruiters on Twitter.

Expert Versus Beer

What I found interesting, was that over 4,000 tweeps use the word “expert” in their bio while over 20,000 tweeps use the word beer. So, the question I ask you is, would you rather hang with the expert or with the beer? 😉 That’s what I thought.

Some Twitter Bio Tips:

1. Be real.

2. Be you.

3. Tell us what you do, or

4. Tell us what you love.

5. Be funny, but not obnoxious.

More Resources:

5 Tips to Optimize Your Twitter Profile

Joel Heffner Offers 6 More Great Tips I’d Agree With

Why Your Twitter Bio is Important

Chad Norman’s Personal (Compelling) Case Study of Optimizing Bios

What others Twitter bio tips might you suggest?

3 Themes Social Media and Social Marketing Can Learn From

Social marketing and social marketing have something to learn from one another. Let me elaborate. (and no, that was not a typo.)

The fuel to my fire is social marketing. And, I’m not talking about any of that Web 2.0 or government 2.0 buzz-word crap (pardon).  I’m talking about real behavior change. Thus, when I was asked to present at Yale University about social marketing, I knew I had to explain what social marketing is and what it is not in terms of the Web 2.0 “social marketing” often discussed. However, I’m also not a fan of black and white. In fact, my favorite color is gray. So instead of drawing boundaries or limits, I talked about what each can learn from the other.

I began with a slide that had social marketing on one side and social marketing on the other side, and asked: What’s the difference? A rhetorical question and maybe mean, but the truth is that when people say social marketing, they often mean two very different things. One means tools, the other means behavior, but both can enable and empower to reach that all-elusive real behavior change. Thus, I continued by outlining three themes that I find consistent between the two applications:

  • freedom vs. control
  • mission vs. mantra
  • voice vs. message

I feel these themes go beyond (just) social media and social marketing, but also dive into business, society and politics of today, and are relevant to a discussion when it comes to either social media or social marketing.

Social media thrives when freedom is given and control is released. In the field of social marketing, often times there is a battle over the message, the delivery, the pitch, etc. to remain controlled, yet if freedom was given, then sometimes reach could blossom. In addition, when it comes to the ethical framework of social marketing, some feel social marketing expands freedom, while other naysayers see it as control and manipulation. Thus, whether talking about either social media or social marketing, you need to discuss how you will or will not balance the two: freedom and control.

What is your organization’s mission? What is the campaign’s purpose? What problem are you solving? Who are you talking to? These are just some of the questions one needs to ask when wanting to communicate in social marketing or social media. In social media land, you have less room, less time and more clutter. You need to think mantra. You need to be understood. In social marketing, our audiences don’t always get “mission.” Sometime, we need to admit that we don’t even know what our mission is during a campaign or as an organization and regroup. If we could lean more mantra with both social media and social marketing, then perhaps we could connect more with the audiences we want to reach.

Come out behind the firewall–but first know when and where it’s appropriate. More and more, the trend is transparency, openness, honestry. If you don’t know the answer, admit it. People want to connect and engage with you. Your brand, organization could potentially be so much more powerful if you give it a voice, a person, a story….and not necessarily push out your nicely crafted messages that every senior exec QCed five times. (Okay, I’m over-exaggerating, but it gets the point home). Whether social media or social marketing, think voice and the ideals that go with voice, rather than message. As I prefeced though, know when and where appropriate.

What are your thought? How can social media marketing and social marketing learn from each other? What else do they have in common? Where else do they differ (we know there’s lots in that department)? Or, better yet, how and why do you think these themes go beyond Just social media and/or social marketing.

(I like questions.) =P

 

Crisis Communications is Hot, Hot, Hot

Crisis communications has always been a tricky conversation. And when social media entered the picture, it fueled the fire. 

Now, within the past week, I have been hit with “crisis social media communications” discussions almost EVERYWHERE it seems. (So much so, that’s it’s starting to make nervous that the social media angel is prepping me for something – what, I’m not quite sure.)

1.  Risk 2.0.   The American Public Health Association held a conference on risk communications earlier this week and though I didn’t attend, I followed on Twitter. I must say the tweets coming out of it were fabulous and really insightful. Seems like many are going beyond the “Ah! What do we do?” factor and more into, how do we manage this, be pro-active and be strategic while also transparent, factors. Check it: #risk2.0

2.  The Peanut Recall Case.  Wednesday evening I attended the Blogging & Cupcakes event at Baked and Wired in Georgetown where social media guy, Andrew Wilson from HHS, presented the peanut recall case study. The case presented discussed how HHS, CDC and the FDA utilized social media in response to the salmonella crisis.

3.  3-Legged Horse Race.  Catching up on Livingston Communications blog today, Geoff recently posted about three sessions that are currently competing to present at the fabulous Blog Potomac event coming up shortly. It’s interesting to me that all these sessions are about, you guessed it, crisis social media communications!

(writing this, I just thought of a 4th sign!)

4. Economy Stress and Eek, oh my!  I work in public health, and this past week there was also some mixed reactions to SAMHSA’s launch of their “Guide to Get Through the Economy.”  Many of my colleagues and friends looked the flurry that unravelled in response to this, and guess what we talked about? Yup, crisis social media communications! (as well as reputation management…who is a close cousin to c.s.m.c.)

What are your thoughts? Have you seen a rise in these types of communications at your own water coolers , conference rooms and happy hours? In the meantime, I’m going to continue to get my typing fingers ready….you never know when the hot, hot, hot, crisis social media communications will come after you.

flickr credit: Cayusa

Is Anyone Listening to Social Media Anymore?

I feel my current observations beg this question.

Many are discovering the joys of social media, and as more people are pushing out their materials, whether opportunists or conversationalists, I feel like there is more and more pushing happening, than actual listening, are better yet, engaging.

3 Points of Evidence

  • The Anti-Fan Movement: The brilliant Geoff Livingston alluded to this very issue himself when he recently recently wrote, “Twitter’s incredible growth has caused incredible follower populations and corporate/personal marketing activity. It’s also causing a backlash.”  In his full post, he also alludes to three other bloggers who also allude to this same phenomenon. Thus, Livingston decided to take action and therefore installed the “Geoff Livingston Anti-Fan Page.” According Livingston, the anti-fan movement is for those that “…are tired of follower packs, friend counts, and clamours for social media popularity. (and Livingston is not alone in his thoughts…)
  • Mark Drapeau (aka @cheeky_geeky) shares this observation based on his post, “SXSW? Forget It,” where he reminds us that we biologically can only remember so much mentality. And thus, alluding that the #SXSW tweets alone are so saturated with information by more people using Twitter that it’s hard to follow the backchannel conversation. Drapeau greatly reminds us of the important piece of information that we can’t remember ALL that information.  He also reiterated one of my favorite quotes: “It’s not information overload, but filter failure.”
  • Reverse Networking Effect: This article discusses the “reverse networking effect,” that in sum, describes the process that when new people join, others are motivated to leave. I find this true in myself when it comes to Twitter followers. I used to be so excited to get connected, engage and learn from a new person, and now, follow invites are often pushers, those trying to sell or get me to subscribe that I find myself becoming disheartened to some degree. I strongly encourage reading the article as it gives some good brain food to chew on.

What’s Your Observation?

Okay, I shared with you mine, and some other people’s opinions, what about yours? Do you feel people are still connecting online? Still engaging in that personal, authentic and communal spirit?

flickr photo credit: Orange_Beard