Did you know we have two others that focus more specifically on social media?

You can find them here: http://www.usa.gov/webcontent/about/documents.shtml

(the one on barriers to using social media in gov’t is already there; tomorrow, you’ll see a list of example of social media already in use).

Jeffrey Levy
Dir. of Web Communications
US EPA

Member, Federal Web Managers Council
Co-Chair, Social Media Subcouncil

I’d make these two top priorities:

* Clean up clutter so people can find what they need online.

* Ensure under-served populations can access critical information online.

Both are very tall orders, but they can be done. Glad to see that some focus has shifted not just to Gov2.0 and social media just to be “in”; focus also appears to be on leveraging these channels/tools to improve basic functions.

This vision mentioned above would go on my wish list: “Get the same answer whether they use the Web, phone, email, live chat, read a brochure, or visit in-person.”

Seeing that this rarely happens when you go from one person to the next…we’ll see how this goes.

Please fix the link to the actual report. I was able to get it by copying/pasting, but there’s extra code in the link URL.