Tag Archives: voice

The Right Place at the Right Time

This is my fifth post in the seven-day quest to now raise $2200 to provide not just 7 roofs, but roofs for all 14 Guatemalan families. In these seven days, I’m posting updates, answering your questions and sharing insights gained. This post elaborates on why I chose to focus on Guatemala and #loveroofs. So far, we’ve raised $1590–only $610 more to go! Please consider donating and spread the word.

Have you ever been in the right place at the right time without meaning to be? In a previous trip to Guatemala, my mom was in one of the villages we’ll be visiting. If you visit this village during the day, you will see many children and few adults. Most of the adults are working out in the fields and the children have no where to go and nothing to do. The only food they have are the limes that grow on the trees nearby whose citric acid breaks down their teeth and mouth.

Meeting Asa

While walking in the village, my mom noticed three children walking ahead of her. One of the children, she noticed wasn’t responding to the other two. On a hunch, she started clapping–still no response from the 8-9 year old girl. Catching up with the girls, she realized her hunch was right–that the one girl, whose name is Asa, was deaf.

Pulling out her compact mirror, my mom worked with Asa, making sounds and showing her how to use the mirror to watch herself try to mimic the sound. My mom then had Ana touch my mom’s throat and then touch her own throat to feel the vibration of sound. We later learned that Asa was not only deaf, but was also thought to be mute, as she had never said a word, nor made any sound. Asa was not born deaf and mute–rather she became deaf when her father threw her against the wall when she was a little younger than 3 years old.

Within 15 minutes of working with my mom (who just so happens to have a degree in speech pathology), Asa made her first sound.

Finding Your Voice

On this trip, there is a chance that my mom will get to see Asa again and that I will get to meet her. We hope this happens, as the moment was meaningful for not just Asa, but also for my mom. In March, Asa was seen again in the village and the picture to the right was taken. Do you see what’s written on her shirt? Maybe, someone meant for my mom to be in the right place at the right time.

For those of us who are on Facebook, have a blog or Twitter, we take for granted our ability to have a voice–to express ourselves. Imagine 1) not having that opportunity and on top of that 2) never learning how to communicate not just words, but also sounds.

Let us be thankful, willing and giving.

Michael Jackson & Iran: Music to Your Ears

I’m no expert on the Iran situation. But, I do know when a video has that extra powerful “umph.” Talk about responding to current events (Michael Jackson), harnessing in on emotion, and making a statement through visual storytelling.

Have you seen this video of the events in Iran set to the music of Michael Jackson’s “They Don’t Care About Us” yet? What are your thoughts?

httpv://www.youtube.com/watch?v=lm-FUQUKoXM

(One more tip: Jocelyn Harmon, in her latest post, also talks about how the Sierra Club recently leveraged ‘timeliness’ in one of its new initiatives as well.)

3 Themes Social Media and Social Marketing Can Learn From

Social marketing and social marketing have something to learn from one another. Let me elaborate. (and no, that was not a typo.)

The fuel to my fire is social marketing. And, I’m not talking about any of that Web 2.0 or government 2.0 buzz-word crap (pardon).  I’m talking about real behavior change. Thus, when I was asked to present at Yale University about social marketing, I knew I had to explain what social marketing is and what it is not in terms of the Web 2.0 “social marketing” often discussed. However, I’m also not a fan of black and white. In fact, my favorite color is gray. So instead of drawing boundaries or limits, I talked about what each can learn from the other.

I began with a slide that had social marketing on one side and social marketing on the other side, and asked: What’s the difference? A rhetorical question and maybe mean, but the truth is that when people say social marketing, they often mean two very different things. One means tools, the other means behavior, but both can enable and empower to reach that all-elusive real behavior change. Thus, I continued by outlining three themes that I find consistent between the two applications:

  • freedom vs. control
  • mission vs. mantra
  • voice vs. message

I feel these themes go beyond (just) social media and social marketing, but also dive into business, society and politics of today, and are relevant to a discussion when it comes to either social media or social marketing.

Social media thrives when freedom is given and control is released. In the field of social marketing, often times there is a battle over the message, the delivery, the pitch, etc. to remain controlled, yet if freedom was given, then sometimes reach could blossom. In addition, when it comes to the ethical framework of social marketing, some feel social marketing expands freedom, while other naysayers see it as control and manipulation. Thus, whether talking about either social media or social marketing, you need to discuss how you will or will not balance the two: freedom and control.

What is your organization’s mission? What is the campaign’s purpose? What problem are you solving? Who are you talking to? These are just some of the questions one needs to ask when wanting to communicate in social marketing or social media. In social media land, you have less room, less time and more clutter. You need to think mantra. You need to be understood. In social marketing, our audiences don’t always get “mission.” Sometime, we need to admit that we don’t even know what our mission is during a campaign or as an organization and regroup. If we could lean more mantra with both social media and social marketing, then perhaps we could connect more with the audiences we want to reach.

Come out behind the firewall–but first know when and where it’s appropriate. More and more, the trend is transparency, openness, honestry. If you don’t know the answer, admit it. People want to connect and engage with you. Your brand, organization could potentially be so much more powerful if you give it a voice, a person, a story….and not necessarily push out your nicely crafted messages that every senior exec QCed five times. (Okay, I’m over-exaggerating, but it gets the point home). Whether social media or social marketing, think voice and the ideals that go with voice, rather than message. As I prefeced though, know when and where appropriate.

What are your thought? How can social media marketing and social marketing learn from each other? What else do they have in common? Where else do they differ (we know there’s lots in that department)? Or, better yet, how and why do you think these themes go beyond Just social media and/or social marketing.

(I like questions.) =P

 

For Twitter Success, Just Add Meaning.

With Dr. Mark Drapeau’s ReadWriteWeb Goverati article yesterday, it seems that the beast is awakening and out of this slumber is arising more Twitter accounts, and thus more friends to meet and conversations to maintain.

As a new Twitter member, one may be wondering a series of questions that I hope this post offers a “quick guide” to successful Twitter use and community, with the key ingredient reiterated at the end.

“What is Twitter?”

Twitter is a micro-blogging social media tool that asks the question, “What are you doing?” Individuals, who have logged in and registered for the free service, answer the question within 140 characters or within multiple updates and then ‘update’ their status. Twitter works by individuals agreeing to ‘follow’ a certain Twitter account. Once following this account, the person then gets the account’s updates. It is a great medium that lends itself to both one-to-one communications, as well as one-to-many communications. In the past six months, Twitter has gone from 600k accounts, to 2.9 million accounts.

“How can I/We use Twitter?”

The list below outlines 13 different functions that both individuals and organizations can use Twitter’s platform to accomplish:

1.    Inquiry Response
2.    Reputation Management
3.    Promotion
4.    Event Planning
5.    Brand Equity
6.    Marketing
7.    Fundraising
8.    Reminders
9.    Emergency and Disaster Response
10.    Provide information, news and tips
11.    Research
12.    Conversation Tracking through Hashtags (i.e. #WAD08, #healthcomm)
13.    Social Networking

“Now what?”

  1. Find YOUR Voice. We all have different perspectives and a variety of experiences, and as I @cdorobek reiterate, we make each other better. Whether your Twitter handle is your real name or a nickname, it doesn’t matter, what matters…is getting started and getting involved.
  2. Add Value. Twitter’s capabilities are great. But for them to stick and for you to get the most out of it, you must find value not just in the technology, but in the conversations and those you connect with. Thus, respond, connect and engage.
  3. Create Meaning. This one stretches beyond Twitter, but into social media strategy in general. So, you create a blog, a wiki, a thingy-maggig, people aren’t going to use it unless it adds meaning to their lives.

“How do I connect?”

  1. For Government folks, check out GovTwit. And, have you signed up for Government 2.0 Camp yet? Are registered on Govloop?
  2. For Health folks, check out this top 100 health Twitter-ers list. (Also, be sure to check out next week’s DC Social Media Club event about Health 2.0 or there’s DC HealthCamp in late February, the Health 2.0 Conference).
  3. For others, check out Twitter packs, Twitter Search and the JustTweetIt directory.

“Where can I learn more?”

  1. Ogilvy’s Twitter Blog Posts Series
  2. Twit Tip Blog by Problogger, (@problogger)
  3. Government Micro-Blogging Information
  4. Twitter Support
  5. Twitter Wiki

In sum, just add meaning. This may seem easier said than done, so I want to help. What are your other Twitter questions? I can already think of a few (tools, metrics, etc.) Feel free to comment, and I will offer more in the comments. Finally, I too am on Twitter: @socialbttrfly. Feel free to follow, and I look forward to creating meaning together.