Tag Archives: Mobile Marketing

The Social Round-Up

I’ve called these round-ups by different names, but the concept is the same–share some of the recent links, resources and info I’ve been reading about social change, social marketing and social media. Now that I’ve finally switched my RSS reader from Bloglines to Google Reader, I find myself there a lot more–even more so than Twitter (gasp). Thus, let’s get on with the show.

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Social Change

  • Industry Forecast: Philanthropy and Social Investing: Blueprint 2010–The great Lucy Bernholz, through her company Blueprint Research & Design and in partnership with Stanford’s Social Innovation Review, recently released “the first ever independent annual industry analysis for philanthropy and social investing.” According to readers, the forecast is full of insights and revelations regarding the business of giving.
  • What the World Needs Now–This is a bit of a softer piece, but Mitch Joel of Six Pixels Apart does a great job of inspiring by listing eight areas we should be focusing on and thinking about as we work to change our world for the better. Note: The first item he mentions is that the world needs a “mindshift” — and then points to the happenings in behavioral economics for added insight.
  • 5 Ideas Worth Spreading from TED–Nathaniel Whittemore of Change.org’s Social Entrepreneurship Blog is the envy of us all as he got to attend the TED 2010 Conference. If you want to do social change, look at what some of the top thinkers of our time are doing, why they are doing it and how it may influence your own work. From this list, the one that stood out to me was the idea that we need to change our relationship with food. Another, was how Nathaniel describes the moment when Bill Gates spent 18 full minutes publicly sharing his views on climate change.

Social Marketing

  • Design Thinking and Behavior Change: The term “design thinking” is everywhere–is anyone else noticing this? So, it comes to no surprise that design thinking meets behavior change thanks to social marketeer Craig Lefebvre who recently put together this helpful 17-slide presentation. Skimming through it alone will get the juices flowing about how disciplines can criss-cross, leading to effective change.
  • Authenticity in Corporate Social Responsibility–I know, you’re thinking “CSR is not social marketing.” And you’re right–Social marketing is bigger. However, I include it here because I see CSR as a rising opportunity for social marketing, and Geoff touches on the reason why–authenticity. More companies want to be more intentional and take CSR from something to throw money at to a sustainable, organization-centric value that has impact. Yes, I know “it depends,” but we’ve been keeping the treasures of social marketing in the realms of “just health” for too long. Why couldn’t we take the framework of social marketing and the lessons we’ve learned and apply it to CSR? We can. If it helps, don’t call it CSR. Instead, think of it as more people wanting to do business better.

Social Media and Communications

  • 5 Terms that Signify the Future of Mobile Marketing–Ogilvy PR’s Rohit Bhargava shares the five concepts that he thinks will move mobile forward in 2010.
  • Buzz vs. Facebook vs. MySpace vs Twitter–Jeremiah Owyang does it again and offers a strong breakdown of these four platforms. It’s the perfect chart that you can pass along to colleagues who want quick yet extensive information on how these platforms relate.
  • Can E-Readers and Tablets Save the News?–Not only does this article feature a Missouri J-School Professor (woot-woot!), but the article is deeper than the title suggests. At the heart of it, it talks about online content and digital publishing. Being an e-book reader myself and seeing the expanding number of communication platforms (hello Google Buzz), this article is worth the time to take in and meditate on the value of content and the future role of content vetting and control (via consumers, publishers or media producers).

What about you? What good info have you read lately? Please provide the link in the comments so we can all check it out. Also–if you’re in love with your Google Reader like me, here’s my public profile. Let’s connect.

flickr credit: Benimoto

The Cool Factor About Mobile

Mobile. What do we do with this one word? We CAN do so much. Rather than go on, instead, I want to give some examples and highlight the cool factor of how mobile can add some out-of-the-box type thinking to an overall health and/or social marketing-related initiative.

(Granted, any initiative must go beyond cool, and must not be done solely for the cool factor. But, for creative juices, let’s show off some coolness.)

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Organization(s): The U.S. Centers for Disease Control and the University of Georgia’s New Media Institute
Objective: Get the word out about National HIV Testing Day

Cool Factor: Personal PSAs, 24 Hours, and Collaboration.

In one day, more than 20 students from 6 universities and five AIDS organizations hit the streets with only cellphone video cameras to produce 8 short video messages to encourage youth to be tested for HIV. (Personal PSAs are those shared via mobile and social networks, in addition to being user-generated.)

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Organization(s): University of Auckland Clinical Trials Research Unit and Healthphone Solutions
Objective: Using Mobile SMS Technology to increase individual smoking cessation success.

Cool Factor: Txt2Quit. 480 Customized Text Messages. 26 Week Program.

This is a tested and research-based product produced to help individuals quit smoking. The program was presented at the Texting for Health Conference this past February, and hopes to provide the tool in multiple languages as well!

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Organization(s): The 2007 Live Earth Concerts, The Ethical Reputation Index and LightSpeed Research
Objective: 1) Measure the effectiveness among 18-45 year olds of event sponsorship and advertising in real-time and 2) Measure this audience’s interest in green issues raised by the global concerts and sponsors.

Cool Factor: Mobile as a research tool.

The first example was using mobile to raise awareness and increase a call to action. The second example offered a product to those working to stop smoking. This example expands the uses of mobile by showing how it can be used as a medium to conduct research. In case your curious, the response rate was 20% and most notably, the research was done, fast, with results given that same day.

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Organization(s): The Fair & Lovely Foundation and Hindustan Unilever Limited
Objective: Increase the visibilty and utilization of the Fair & Lovely Foundation’s scholarship program among women and girls in low-income groups in rural and urban India.

Cool Factor: Cost Effective. Wide Reaching. Full Approach.

All elements of mobile marketing were utilized in this campaign: an SMS Blast, SMS Shortcode (a code word/number individuals can respond to), interactive voice response, banner advertising, a microsite and the Lead Capturing Zone that induced the call to action for individuals to apply for the scholarship. As a result, over 44,000 student applied in 1.5 months and 2 million page impressions were gained from the banner advertising.

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Organization(s): Macmillan Cancer Support
Objective: Provide an alternative route to collect donations for those not wanting to donate online via credit or debit card.

Cool Factor: Mobile as a fundraising channel.

For this organization and through this campaign, SMS donations was the most successful mechanism with 59% of donations being made through text.

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Organization(s): Save the Children and Verizon Wireless
Objective: Provide lifesaving assistance during the natural disasters that occurred in China and Myanmar.

Cool Factor: Assists during times of emergency.

Individuals could text 4SAVE with the word ‘quake’ to donate to earthquake relief or the keyword ‘cycloce’ to contribute to the cyclone relief. Upon texting, a reply asking for confirmation will be sent and a $5 donation will be added to the person’s phone bill.

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Organization(s): Major universities and colleges across the country.
Objective: Implement an emergency notification system for all the University campus community.

Cool Factor: Campus Alert System. Emergency Preparedness.

Across the country, universities and colleges are implementing emergency alert systems through mobile and email technology to prevent another Virginia Tech tragedy. It’ll be interesting to see how other systems and institutions implement a similar strategy.

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Organization(s): mGive & Keep A Child Alive, mGive & the Washington Nationals, The MLB and the Children’s National Medical Center, mGive & The All-Star Game, Stand Up for Cancer, and Make a Wish Foundation
Objective: mGive & Keep A Child Alive: Move people to donate during Alicia Key ‘As I Am’ tour; mGive & the Washington Nationals: When the Nationals play the Houston Astros, fans will be asked to donate to the Children’s National Medical Center to fight pediatric diabetes through a mobile/text campaign; mGive & The All-Star Game, Stand Up for Cancer, and Make a Wish Foundation: fans will be asked to donate to these two non-profits during the All-Star game through a mobile program.

Cool Factor: Mobile Giving. Integrated Marketing.

Mobile giving is now becoming a trend. Through the Alicia Keys mobile campaign, over $40,000 was raised to support Keep a Child Alive. mGive itself is a social giving company that helps non-profits utilize mobile technology to increase their fundraising efforts. To see the latest campaigns (including combining broadcast television commercials with a mobile call to action), check out their blog. The Mobile Giving Foundation currently keeps a list of all 36 ongoing mobile giving campaigns.

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Organization(s): The Centers for Disease Control and Prevention
Objective: Provide a home site for of CDC’s mobile information about hurricane preparedness and the flu season.

Cool Factor: Government Goes Mobile.

Due to the increasing amount of dangerous hurricane like Katrina, Gustav and Ike, the CDC recently created a mobile Web site to further assist during times of emergency. I see this site growing as the use of mobile increases, but it’s a great first step and a good role model for other government agencies.

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Organization(s): Meir Panim (Network of Soup Kitchens in Israel)
Objective: Increase donations for the soup kitchens, while also communicating an individual’s impact on the cause.

Cool Factor: Shows Impact on the Spot.

Meir Panim ran an interactive campaign with banner advertisements asking individuals to ‘SMS for Lunch‘ a promotional interactive campaign: On their website a boy was featured, facing an empty plate. The site encouraged donations and once the system received the SMS, the banner changed to show a full plate of food with the boy smiling. Talk about realtime impact!

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MORE:

From these examples, we’ve seen how mobile technology can be used to:

  • Raise Awareness.
  • Provide a product.
  • Be an instrument for research.
  • Be cost-effective, fast, and provide results.
  • Be a fundraising tool.
  • Be creative.
  • Encourage mobile giving.
  • Extend a current campaign.
  • Be another medium to integrate into a marketing program.

What other mobile campaigns exist that you think have an extra dose of the cool factor?

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