Tag Archives: facebook

Facebook Face Off: Military vs. Health

Source: DK Web Consulting

Twice as many fans engage on Military Facebook pages than pages from the U.S. Department of Health and Human Services (HHS) according to new reports from DK Web Consulting. Surprised? Let’s explore.

Key Findings

To benchmark government Facebook use, DK Web Consulting looked at 16 Military and 66 HHS agency Facebook pages to provide insight on how social media efforts compare across government.

Military Agencies:

  • Military pages average between 3 to 4 posts per day (3.9), roughly 19 posts per week including weekends when 92.9% of pages posted content.
  • The most commonly used content among all military agencies is photos. The U.S. Air Force often posts photos and asks fans to caption the image, a strategy that has proved successful. A recent photo-caption post generated as much as 120 shares, 1,480 “likes” and 2,602 comments.
  • Nearly 4% of fans are “Talking About” each military page, the highest rate among all government segments, and twice as high as the average for HHS pages.

Health Agencies:

  • Content creation varies as 16 of the 66 pages (24%) did not have a single post during the 7 day evaluation time frame.  Of the other 50 pages that did post during that 7 day period, the quantity ranged between 1 and 15 posts per week, with 0.7 posts per day being the average. The percentage of posts-per-day drops significantly on the weekends, as only 6% of HHS pages published content on either Saturday or Sunday.
  • 26 of the 66 (39%) HHS agencies don’t allow fans to post on their Facebook walls.
  • The average HHS page post receives 24 engagements (likes, comments, or shares).
  • The average number of custom tabs used among all 66 pages was 3.4, ranging from 0 to 11. The most commonly used Facebook tab was one for videos.

What This Means for You

Automated vs. Manual Updates

In both the military and the health pages, the third-party tool most used to manage the page was Hootsuite. Military pages were also more likely to use a third-party tool than health pages and military pages tend to have more fans and overall engagement. Coincidence? Maybe/Maybe not.

Before you register for Hootsuite know this: Hubspot and others have found that the use of third-party tools can actually make your posts have a lower Edgerank in Facebook, meaning less people see them. Pages using Hootsuite probably showed stronger in the benchmarking study due to having a savvier, more informed and collaborative team working on the effort–not necessarily due to the use of Hootsuite itself. Success is due to thinking beyond the tool.

Talking About This vs. Engagement Per Post

The study found that military pages had twice the number of people engaged in their overall page. However, it also found that health pages had more engagement per post. So which metric do you measure? Both (if resources allow since one is automatically reported by Facebook and the other collected manually).

What matters–is that you algin both metrics to the right goals and objectives. For example, with healthfinder.gov’s Facebook page, we looked at “talking about this” as an overall engagement metric. For us, we tended to have 7% of fans talking about the page which is five percentage points higher than the average HHS Facebook page (1.9%) which extended the exposure and influence of our messages. We also looked at engagement per post because sometimes it correlated directly to participation in healthfinder.gov’s weekly health challenge. The challenge with its individual posts helped us gauge attitudes, knowledge and intentions around certain preventive health behaviors. Engagement per post would also matter if you posed a poll and wanted to gauge responses, asked fans a particular question, used promoted posts or want to illicit a specific action. As your college professor would say, “it depends.”

During the Week vs. Weekend Posts

The Military pages had more engagement overall and more of their pages posted on the weekends. While bitly advises not to post on Facebook during the weekend, there could be a correlation to explore here (as peak times for posting on social media often conflict by source).

Resources

Facebook, Health and the Pursuit of Happiness

Facebook has become just about as integrated into American culture as apple pie. We all know apple pie tastes amazing–but when taken to the extreme and eaten on a consistent basis, it’s not exactly the healthiest food. This applies to Facebook as well. Facebook can offer a number of benefits–but it also has some potential drawbacks. And despite our shared love for Facebook, it’s important to be aware of its possible drawbacks. This post looks at a number of different research studies published in the past year that include some interesting findings.

Does Facebook help us feel more connected—or alone?

A recent set of studies found a paradox in Facebook psychology. The studies looked to answer the question: Does using Facebook help us feel more connected, or not? The results may surprise you.

The research was actually conducted through four different yet connected studies. The first study found that frequent Facebook usage relates to both increased connection–as well as increased feelings of disconnection. The second study found that disconnection motivates greater Facebook usage as a coping strategy as greater usage leads to greater connection (yes, this seems odd given the first study’s results).

The third study deprived participants of Facebook use for 48 hours. While feelings of connection decreased, the feeling of disconnection was unaffected. However, those who felt more disconnected actually engaged in increased Facebook use during a second 48-hour period.

In the fourth study, participants set a goal to reduce their use of Facebook. In setting this goal and working to achieve it, greater disconnection was felt. Those that had this feeling performed worse in achieving their goal.

Mirror, Mirror on the Wall: Who has the best self esteem of them all?

Another study conducted by researchers at Cornell found that Facebook usage actually leads to increased self-esteem. “Facebook can show a positive version of ourselves,” associate professor Jeffrey Hancock told CNN. “We’re not saying that it’s a deceptive version of self, but it’s a positive one.”

Hancock is the co-author of a report titled, “Mirror, Mirror On My Facebook Wall: Effects of Exposure to Facebook on Self-Esteem” that was published in the journal Cyberpsychology, Behavior and Social Networking. The study put 63 students in a university computer lab. Some computers were turned off with a mirror in front of it—while others were turned on showing the student’s Facebook page.

For three minutes, participants either stared at themselves in a mirror or reviewed their Facebook profile. When time was up, students were given a questionnaire to measure their self-esteem. The students who had been reviewing their Facebook profile gave more positive feedback than the others. The participants that edited their Facebook profile actually gave themselves the highest marks.

“For many people, there’s an automatic assumption that the internet is bad,” Hancock is quoted saying in an article published by CNN. “This is one of the first studies to show that there’s a psychological benefit of Facebook.”

Is the grass really greener?

Another study supports this finding as it found that those who like themselves tend to share more of themselves through social networks. And, that those more active on social networks tend to think more highly of themselves.

At the same time, another set of research published this past January, found that Facebook reinforces the idea that “the grass is always greener” and that everyone else is happier and better off than you. This research “suggests that people may think they are more alone in their emotional difficulties than they really are.” Not exactly a recipe for great self-esteem…

What does this mean for us?

Given the mixed results already discussed, we know research has also found that Facebook and social networking can help increase connectedness among certain communities–especially when it comes to our health. This post is in no way meant to be a down-with-Facebook rant. More so, here’s the take-away for us: Have a self-awareness of the good and the bad impact Facebook may have on you, to your community and in your work. Knowing and understanding the positive impact technology can have as well as its potentially harmful effects is a part of digital literacy. For those working in public Health, it’s an awareness we need to consider.

BONUS: BJ Fogg’s Psychology of Facebook class is on my need-to-do list. 

Do you know of additional research that looks into the psychology of Facebook? Please share!

flickr credit: Jason A. Samfield

The Social Round-Up

I’ve called these round-ups by different names, but the concept is the same–share some of the recent links, resources and info I’ve been reading about social change, social marketing and social media. Now that I’ve finally switched my RSS reader from Bloglines to Google Reader, I find myself there a lot more–even more so than Twitter (gasp). Thus, let’s get on with the show.

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Social Change

  • Industry Forecast: Philanthropy and Social Investing: Blueprint 2010–The great Lucy Bernholz, through her company Blueprint Research & Design and in partnership with Stanford’s Social Innovation Review, recently released “the first ever independent annual industry analysis for philanthropy and social investing.” According to readers, the forecast is full of insights and revelations regarding the business of giving.
  • What the World Needs Now–This is a bit of a softer piece, but Mitch Joel of Six Pixels Apart does a great job of inspiring by listing eight areas we should be focusing on and thinking about as we work to change our world for the better. Note: The first item he mentions is that the world needs a “mindshift” — and then points to the happenings in behavioral economics for added insight.
  • 5 Ideas Worth Spreading from TED–Nathaniel Whittemore of Change.org’s Social Entrepreneurship Blog is the envy of us all as he got to attend the TED 2010 Conference. If you want to do social change, look at what some of the top thinkers of our time are doing, why they are doing it and how it may influence your own work. From this list, the one that stood out to me was the idea that we need to change our relationship with food. Another, was how Nathaniel describes the moment when Bill Gates spent 18 full minutes publicly sharing his views on climate change.

Social Marketing

  • Design Thinking and Behavior Change: The term “design thinking” is everywhere–is anyone else noticing this? So, it comes to no surprise that design thinking meets behavior change thanks to social marketeer Craig Lefebvre who recently put together this helpful 17-slide presentation. Skimming through it alone will get the juices flowing about how disciplines can criss-cross, leading to effective change.
  • Authenticity in Corporate Social Responsibility–I know, you’re thinking “CSR is not social marketing.” And you’re right–Social marketing is bigger. However, I include it here because I see CSR as a rising opportunity for social marketing, and Geoff touches on the reason why–authenticity. More companies want to be more intentional and take CSR from something to throw money at to a sustainable, organization-centric value that has impact. Yes, I know “it depends,” but we’ve been keeping the treasures of social marketing in the realms of “just health” for too long. Why couldn’t we take the framework of social marketing and the lessons we’ve learned and apply it to CSR? We can. If it helps, don’t call it CSR. Instead, think of it as more people wanting to do business better.

Social Media and Communications

  • 5 Terms that Signify the Future of Mobile Marketing–Ogilvy PR’s Rohit Bhargava shares the five concepts that he thinks will move mobile forward in 2010.
  • Buzz vs. Facebook vs. MySpace vs Twitter–Jeremiah Owyang does it again and offers a strong breakdown of these four platforms. It’s the perfect chart that you can pass along to colleagues who want quick yet extensive information on how these platforms relate.
  • Can E-Readers and Tablets Save the News?–Not only does this article feature a Missouri J-School Professor (woot-woot!), but the article is deeper than the title suggests. At the heart of it, it talks about online content and digital publishing. Being an e-book reader myself and seeing the expanding number of communication platforms (hello Google Buzz), this article is worth the time to take in and meditate on the value of content and the future role of content vetting and control (via consumers, publishers or media producers).

What about you? What good info have you read lately? Please provide the link in the comments so we can all check it out. Also–if you’re in love with your Google Reader like me, here’s my public profile. Let’s connect.

flickr credit: Benimoto

Building a Web Site: Easy as 1, 2 OR 3?

Today, I heard that fundamentally there are three main purposes of a Web site: 1) informational, 2) transactional and 3) community-based. An Informational Web site is one that is primarily a resource. A transactional Web site has a desired action, which is usually associated with e-commerce. And lastly, a community-based Web site is one that is designed to encourage people to interact, network and share.

I’m not one to put things into boxes and draw hard boundaries, but at first I liked this concept. It’s simple. It’s easy. But, after pondering for a second, I got to thinking: is it relevant? We all know the Web is an evolving beast, which is why I think today’s best Web sites pull the best components from each of these three “types”  to creates a stronger vehicle.

Don’t get me wrong, this doesn’t mean that Web sites don’t need to focus. In the world of the Web, I’m seeing the concept of “focusing” becoming increasingly important. For example, these Web sites have focus:

  • Wikipedia–Informational
  • Amazon–Transactional
  • Facebook–Community

But Wikipedia is also a community of editors working together to create a service. Facebook has its own marketplace where transactions are worked out and don’t forget Facebook advertising or monetary exchange through Facebook applications such as Causes. Amazon–though primarily transactional–encourages us to give reviews, rate its products, create gift lists and in essence, build community around the purchases we make. Marinate on that thought for a second and then take this statement into consideration:

Considering current evolutions of the Web and comments such as Shel’s, I’m thinking the text books may need some updating. Web sites still need to focus, but at the same time, they need to add value to the end-consumer, provide products or services or action steps, while also building community. Just take a look around–the sites that we are all using everyday are Web sites that can serve multiple functions. So, get creative. Just because you have a ton of content you have to share, there are ways to not only “inform” people of the content, but also ways to generate actions, make the content interactive and build community. Thus, I answer “all of the above.”

What do you think? What’s your take? Is building a Web site easy as 1, 2, or 3?

flickr credit: Andreanna

Your Facebook Professionalism Policy: Balancing Your Relationships On and Off the Clock

For many Gen-Yers and young professionals, Facebook started out as a social network. Then, high-schoolers were allowed in. Now, understandably, more and more people are joining that range in age – and in relationship to you. Point in case:

  • My friend recently helped her mom create a Facebook account.
  • Another commented that all her co-workers want her to become a Facebook friend.
  • According to Quantcast, in July 208, 46% of Facebook users are 18-34.
  • in July 2007, ComScore reported a 181% growth of users ages 25-34, and a 98% growth in users 35+.

Thus, with Facebook going from social status —> professional network, it begs the question, what are the new the rules of thumb for one’s Facebook account? So I asked followers on Twitter. The results:

  1. All or nothing. One of the most popular answers was to go all access with everyone. This route shows to your co-workers and professional network that you own who you are. Nothing to hide. Some also responded that this helps increase the office culture and camaraderie.
  2. Oil and water don’t mix. It gets murky. Best to keep Facebook separate. One person commented that you can come to know too much about someone and that can distract from business.
  3. Go Half and Half. Others answered saying they prefer to keep professional work colleagues and co-workers at bay by using the ‘limited profile’ feature on Facebook. Or, setting privacy settings so only certain friends or groups can see certain applications, photos or the wall.
  4. Work It. Lee Aase, on his blog, Social Media University, suggest a shortcut. While waiting for Facebook to devise a way to better differentiate relationships with a system more sophisticated than the limited profile graph, Aase suggest creating a group for your professional contacts and name it “FirstName LastName Professional Contacts.” Aase explains further on his blog. Or, use Facebook’s friend lists to differentiate Aase also suggests.

No matter what you prefer, it’s best to adopt a strategy early, be wise, cautious and careful. Even those that believed in full access agreed that in the past year, they’ve tweaked their their own personal guidelines. i.e. Adopting the self-policy that one must meet someone in their professional network in person before they cozy up on Facebook.

For me, currently, I adopt a mix between the full access and the limited profile. This is largely for one reasons:

  • I want you to get to know me. I have nothing to hide. But, I’d prefer someone get to know me in person, before just reading my profile and making assumptions or place me into some category or description of who they think I might be. It’s one thing to know someone in the office, but it’s another to befriend a person.

Some other guidelines friends mentioned through my Twitter survey. Don’t post:

  • Inappropriate pictures (nudity, over-drinking, kissing, dancing, etc.)
  • Clean up those pictures from college frat days
  • Represent who you are, but be keen to what information sparks controversy
  • Don’t use foul language
  • Review your privacy settings
  • Understand what happens to your profile when you add an application
  • When you ‘become a fan’ or join a group, understand some may not get your inner circle’s inside jokes or may think you are endorsing certain ideas/services/products
  • If you wouldn’t show it to your mom, you probably don’t want your boss to see.
  • Don’t make your profiles busy or hard to read if you want to use it for networking.

What’s your Facebook Professionalism Policy? or, what do you think of mine?

photo credit: Flickr, Amit Gupta (from Newsweek article)

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