Tag Archives: crowdsourcing

If Crowdsourcing Fails, How Does Democracy Prevail?

There’s been plenty of debate on the true value in crowdsourcing.

Just the other week many questioned American Idol’s crowdsourcing technique of asking audience members to text their vote for their favorites when Pia Toscano was voted off. Crowdsourcing was also in question with President Obama’s “Open for Questions” initiative when questions on the nation’s drug reform were at the top of the public agenda. In fact, the number one issue–not once, but twice–was the legalization of marijuana. And again, when Change.org held its crowdsourcing contest “Ideas for Change,” the legalization of marijuana also floated to the number one spot.

Before you say crowdsourcing is so 2008, give me a second. This may be an oversimplification–but I can’t get the thought out of my head. I understand the benefits of crowdsourcing–but there’s also a time and purpose to applying a crowdsourcing approach.

Here’s the leap: Is voting a form of crowdsourcing?

Having recently joined the army of weekday commuters, I just finished listening to Arianna Huffington’s Third World America on audiobook. (Note: Bush’s Decision Points is next on my “to read” list as I want to study differing viewpoints and perspectives.) Despite Huffington’s obvious leanings and strong (and sometimes distracting) language, she does make some interesting arguments. One of which is her look at education and its role on our economic and political structures, specifically, the American public’s access to quality information.

httpv://www.youtube.com/watch?v=hu8QDhNeNdQ&

Have you read Third World America? What were your thoughts and reflections upon reading it? And, is voting a form of crowdsourcing? One of the messages I appreciated most from Huffington’s book was her call for increased civic engagement from citizens ourselves as she did balance her argument asking for both policy changes as well as increased individual accountability.

Though I would have liked to hear more about the solutions she proposes to the problems she outlines, she does encourage people to visit: http://www.huffingtonpost.com/news/third-world-america, as a hub for getting involved and taking action (a smart move on her end I must say).

Additional Resources:

Third World America: Why I Wrote the Book and What We Need to Do to Save America’s Middle Class by Arianna Huffington
Editorial: Obama’s Third World America, Washington Times
How You Can Prevent America from Ever Becoming a Third World Country, Huffington Post

“Seek knowledge. Ask questions.”

The Fight for Good: Disney vs. Pepsi

Lots has been said about Pepsi’s Refresh Everything Project. However, not as much has been said about Disney’s “Give a Day. Get a Disney Day.” Why?

Both projects launched around the same time and both stand to do good. Thus, let’s match them up and see who’s left standing: Disney or Pepsi. Let’s begin.

********

Disney: Give a Day. Get a Disney Day.
What: Inspire one million people to volunteer a day of service.
How: Individuals can sign-up to volunteer at participating community organizations in their area. In return, that person will be awarded with a 1-day, 1-theme park ticket to the Disneyland® Resort or Walt Disney World® Resort, free.
When: Jan. 1, 2010–Dec. 15, 2010

Pepsi: Refresh Everything Project
What: Award a total of $20 million in grants.
How: Engaging in a social good crowdsourcing experiment.
When: Early 2010

Round 1: Program

Disney: It’s simple–give a day, get a day. It’s easy to understand and process. It’s national yet local–and is on the tail of national calls to service and volunteerism. It’s also collaborative by working with organizations across the nation. It’s also customizable and has something for everyone as any person wanting to participate can type in their zip code and find volunteer opportunities in eight different categories: animals and environment, arts and culture, children and youth, community, education and technology, health and human services, hunger and homelessness, and seniors and elder care.

Pepsi: It’s innovative, creative and “sexy.” It’s also a big investment–$20 million big. Pepsi is also a heavy hitter, and has entered the social good space by doing something new and doing it first, which can work to their advantage. The project is also inclusive–where anyone can submit an idea and anyone can vote up projects and ideas. Pepsi, like Disney, has also divided up the entries into different categories for people to consider: health, arts and culture, food and shelter, the planet, neighborhoods, and education.

Round 2: Usability

Disney: The landing page for this initiative is a bit buried and there is no friendly URL. However, once there, Disney outlines the steps a person needs to take pretty well and makes the process relatively simple. The downside-there’s a lot of small print.

Pepsi: For both Disney’s and Pepsi’s initiatives, you have to create an account. However, for those less technical, the Pepsi site may be harder to navigate and understand–given the complexity of the competition.

Round 3: Authenticity

Disney: This is being promoted–but not as heavily or perhaps just more traditionally as I have seen TV spots. You can argue you this two ways: First, perhaps Disney doesn’t want to dedicate as many resources to a do-good promotion. Or secondly, maybe they don’t want to wave their do-goodness around. Out of the two companies, I’d say Disney has had a tougher road to climb to gain consumer’s trust.

Pepsi: For Pepsi, the Refresh project was a cheaper investment than the Superbowl, and some would argue, is having a higher return on investment. However, it may be too early to tell just what the return on investment really is. What I have noticed–is that they are definitely promoting it through blogger outreach, social media, celebrity endorsement, television ads and Pepsi was also a sponsor to the Superbowl Fan Jam that aired on VH1. Some have also commented that Pepsi’s set-up of the Refresh Project doesn’t express a true commitment to the social change community and dub it more cause-washing. Either way, we’re all talking about it.

Round 4: Impact and Sustainability

Disney: In the short-term, a lot of projects will be accomplished. In the long-term, hopefully people will be inspired to continue volunteering and giving back to their communities. In addition, the participating organizations have an opportunity to engage new community members to their cause and build a long-term relationship with them.

Pepsi: In the short term, people can be inspired by the dreams and ideas for a better world. In the short term, many groups and individuals will receive much needed resources to make things happen and take the efforts to the next level. However, it will be the responsibility of these organizations to put the funds to good use and create and drive the impact and its sustainability. One could also argue it’s the voter’s responsibility to vote for those projects that will be sustainable.

Winner: Disney

While I give props to Pepsi, I think Disney edges them out and this is why:

1. I understand it. My friends, who aren’t bloggers and aren’t techy, know about it, get it, and are participating. It’s simple.

2. It works for both the short-term and the long-term. In the short-term, it encourages volunteering, while working to inspire volunteering as a normal and frequent experience in the long-term.

3. Everybody wins. The organizations get help and an opportunity to build a long-term relationship with volunteers. The volunteer gets a free ticket to Disney. Disney gets people in their parks where they are bound to buy food, souvenirs and more–not to mention the engagement and positive press.

4. It’s collaborative. Disney found a way to not just talk about collaboration, but actually do it. The Huffington Post even claims Disney’s program “is beautiful on so many dimensions.”

********

Where the Rubber Meets the Road

When defining the success of these initiatives, here’s the more important question:

For Pepsi/Disney, did the project increase sales of Pepsi or encourage more people to visit?
For the do-good community, what is the overall impact of these initiatives to our communities?

Now, what if it’s found that there is a larger impact to our community, but not an advance in sales? That is where I think the rubber will meet the road.. My hope, is that we can continue to learn from one another to make it a win-win so that more organizations think about doing good.

What are your thoughts–Disney or Pepsi?

Note, this write-up is without any specific background knowledge, research or documentation about these initiatives. Also, thank you Pepsi and Disney for embarking on these efforts, as I hope all of us continue to learn and discover new ways to make our world better.

flickr credit (in order): mrkalhoon, vrogy, Express Monorail

One Word of Advice for Voters of Pepsi’s Refresh Project

Sustainability. In a fast-paced, 140-character world, short term and one-hit wonder thinking is rampant. But when it comes to making a difference and solving the great problems of our times, we need to be thinking for the long-term. This is why I hope the voters of Pepsi’s Refresh Everything Project will keep the concept of sustainability top-of-mind.

Let me first say that I applaud Pepsi’s jump into social good–and I hope more groups follow their lead. Perhaps if more did, then we’d have more case studies, a deeper set of lessons learned and more refined best practices. In a sense, we’d have more to talk about. This post is not for the folks at Pepsi. Rather, it’s aimed at the people who are engaging in Pepsi’s Refresh Everything Project.

For those not familiar, Pepsi is foregoing its Superbowl Ads and instead, engaging in a social good experiment. Pepsi will award a total of $20 million in grants over the course of the year. Who will receive the grants? That’s for you, me and everyone else to decide by voting–and a big reason why I hope, each voter, keeps in mind the concept of sustainability when reviewing the proposed projects. (More on how the project works.)

When reviewing the proposals, a thought kept pulsing, growing bigger and bigger inside me. Pepsi is awarding $20 million dollars in resources–but what if you had $20 million dollars or your organization did–how would you allocate those resource and why?

Sure–Recruiting people to help clean the highways is great–but what if we knew of a way to make it where people didn’t litter in the first place?

Sure–It’s great to offer a summer camp to kids to teach them to better appreciate the earth, but how can we scale this to reach more children in more places?

Sure–It’s great to find ways to get people up and moving. But, there are so many good people working to achieve this already. What strategies do they find working? Let’s invest there.

The Pepsi Refresh Project is a great initiative, but it’s just a start. I expect (and hope) we’ll start to see more of it. I also agree with Beth Kanter that, with crowdsourcing efforts, this is where having a key group of content experts involved is key. But, to me, the biggest take-away is that we, as a community, need to be thinking more strategically with our resources–this is why I love social marketing. It addresses both the short-term and the long-term. It looks at advocacy as well as promotion and a wide range of other various tools. It thinks both upstream and downstream. In other words, it offers a framework for us to create sustainable programs, products and services that truly can make a lasting change and a better world.

Thus, to all you voters, when reviewing, please keep in mind the idea of sustainability. What’s going to make the biggest difference for the amount of effort, resources and time?

What about you–what advice do you have either to Pepsi or to the fellow voters?

SocialButterfly

Exploring the Art + Science of Social Change.

Tag Archives: crowdsourcing