Social Media
Quote of the Week: Impersonal Engagement
Friday, June 4th, 2010 | Quote of the Week | 4 Comments
This week’s quote comes from Joseph Yoo of Step by Step–a blogger I discovered through Andrew Conrad. Yoo talks about a time when he was in seminary and worked at the Korean United Methodist Church of Greater Washington. In his post, Yoo shares a story with us about a small signficant moment that I think is significant still today and outside the walls of the church.
On this particular day, Yoo was helping out with the church’s youth ministry where the youth would go out to the parks of DC and hand out sandwiches to the less fortunate. On this day though, there were more people than there were sack lunches available and the following interaction occurred:
As the kids were getting in the car, one of the homeless men came up to the passenger window of the van. Thinking he needed a sandwich, the pastor said, “Sorry, we don’t have any more sandwiches. But Jesus loves you.” The man started yelling back, “I know Jesus loves me! But what about you?”
Impersonal Engagement
Yoo goes on to say how the pastor just kept repeating the same thing: Jesus loves you. And the guy kept asking the same thing: Yes, but what about you? until the car drove off. I won’t do it justice, but Yoo goes on to talk about how impersonal things get sometimes–even when you have good intentions. And that sometimes, to truly make a difference and show you care, you have to get engaged and this may mean you have to roll-up your sleeves, get your hands dirty and get involved.
Your Challenge
Does this sound familiar? I find Yoo’s story relevant because in the world of social media–it gets easy to thank someone for a RT. It gets easy to post a photo. It gets easy to give a #followfriday shoutout. It gets easy to ask them for feedback or respond to an inquiry. It’s gets easy…and impersonal. So, here’s your challenge:
Take Five Steps Back
- Review your communications. Look through your Twitter feed and Facebook postings. Count the number of times you have an authentic interaction with a customer versus the number of promotional postings or generic responses.
- Review the conversations you’ve had with customers. Have you taken the conversation to the next level? Did you answer their question?
- Talk to outsiders. For example, call local media–not to pitch a story. But just to ask them what they think about your organization or cause.
- Know your competition. Look at your competitior’s website, Twitter, Facebook, blog, etc. How are they engaging people? What can you learn from them? What gaps exist?
- Get outside your comfort zone. Talk to people that don’t work in your department or function within your organizaton. Showing people you care inside the organizaton will build an attitude of caring.
What else? How can we make sure we are authentically engaging people and buidling relationships?
Like they say: If it were easy, everyone would be doing it. Don’t be everyone. Be unique–this is how you will offer true value to your customers.
flickr credit: Matthew Yaktine
The Social Round-Up
Thursday, March 25th, 2010 | The Social Round Up | 3 Comments
You all seemed to like this last time, so here we go again. I want to make sure I provide the best links for you–links that I feel deserve your time and attention. So, this won’t be every week. It may be every other week…or every month.
Onward.
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Social Change
- Stories of Change–20/20 Predictions: For Ashoka.org’s third Stories of Change eBook series, Ashoka asked its social entrepreneurs to think about what the world would look like in 2020. And to follow-up that question, Ashoka asked them what each would do in the next year to move us closer to their vision.
- A Wiki of Experts: The WeAreMedia project put together this “Expertise Map,” offering a long list of people who are passionate about doing good. If you are looking to connect with good people, this could be a good starting point.
- The Other City: This film sets out to explore DC–the other side of DC, the side with an HIV/AIDS rate equal to Africa. If you are in DC, be on the lookout as I’m thinking we should get a group together to go to the screening once its announced.
Social Marketing
- The Dragons of Behavior Change: If you read my “Awareness Fever” post, then you will want to read Craig Lefebvre’s follow-up post. In this post, Craig takes the conversation to the next level. Say, everyone around the table agrees to focus not on awareness–but on behavior outcomes, then what? Enter the land of the dragons. You are going to need to prepped with the right tools, resources and questions to ask. Craig’s post can help get you started on the right foot for the journey.
- Healthy People and Social Marketing: Mike Newton-Ward share with us the update regarding adding a social marketing objectives to Healthy People 2020 saying, “This is proving to be quite the year for social marketing! Just today I learned that social marketing is in the preliminary Healthy People 2020 Health Objectives for the nation!” This is a big step for social marketing. BIG.
- MINDSPACE: Influencing Behavior through Public Policy: This document comes out of the UK’s Cabinet Office and the Institute for Government. The fact that this type of report was even written–let alone by such two high profile organizations gives me great hope. The document aims to use behavior change theory to move policy makers to better address some of our worlds greatest problems. The document’s announcement includes the words: “Today’s policy makers are in the business of influencing behavior.” If only more people not only realized that–but were equipped with the rights tools–social marketing–to make an impact. Caveat: I just found the resource and printed it out for myself, so I can’t yet speak to it in its entirety–but a huge thanks to Craig for his post that brought this resource to my attention.
- Journal of Social Marketing: Until now, the only social marketing journal was the Social Marketing Quarterly. In 2011, this will no longer be true as the first issue of the Journal of Social Marketing will be published. Currently, the journal is recruiting work for publication.
Social Media and Communications
- Twitter Your Own Adventure: Remember those “Choose Your Own Adventure” books? Welcome to the Twitter edition. I share this because as the use of social media becomes more sophisticated–storytelling is becoming ever more crucial. How can you be creative in how you tell a story?
- Open for Business–The Google Apps Marketplace: With over 2M businesses having used Google applications over the last three years, Google has recently announced its Google Apps Marketplace. The marketplate is a ”new online store for integrated business applications. The Google Apps Marketplace allows Google Apps customers to easily discover, deploy and manage cloud applications that integrate with Google Apps.” Already, more than 50 companies are now selling their business applications within the marketplace. This is a big development that we will be sure to watch as App stores similiar to Apple’s and Apps.gov continue to emerge and evolve.
- 10 Steps for Optimizing the Brand for Social Search: Brian Solis provides a jam-packed post full of helpful information and next steps.
- Top 10 Best Practices for Federal Government Web Sites from USA.gov: Whether you are a newbie or a veteran, this site offers something for everyone. If not this Web page, all of Webcontent.gov is a great resource and helpful guide.
What about you? What good info have you read lately? Please provide the link in the comments so we can all check it out. Also–if you’re in love with your Google Reader like me, here’s my public profile. Let’s connect.
flickr credit: Benimoto
Behind the Scenes of NBC’s Parenthood Project
Tuesday, March 9th, 2010 | Case Studies and New Orgs/Campaigns | 1 Comment
In the midst of reflecting on Pepsi Refresh, Disney and other CSR efforts, I received an email about another project with a social message–NBC’s Parenthood Project that worked in conjunction with the Boys and Girls Club. Curious–I responded to the email asking if I could interview someone behind the campaign to learn about the interworkings of business doing good.
Enter Cathy Goldman, NBC Vice President, Promotion & Brand Management. Cathy was kind enough to answer my questions. And while NBC didn’t answer all my questions, I find the answers fascinating. What I take away from both the Web site and Cathy’s answers is how integrated each facet of the project is–from the TV series, to leveraging social media through video, photos and text, to the universal concept of parenthood–all the way to identifying a non-profit that has a strong family strengthening initiative–it’s smart. Read for yourself and share your thoughts below:
SB: Where did the idea for the Parenthood Project originate and how did it evolve?
CG: Using our campaign strategy as inspiration, we wanted to give viewers an opportunity to participate in the dialogue that we began about what parenthood means to them. Considering this very relatable topic, we thought tying in a charity component would resonate strongly not only with consumers but with talent. The talent participation has exceeded our expectations as they were all willing to share in the cause.
SB: What are the goals of the Parenthood Project–What is NBC hoping to achieve?
CG: There were a few goals, including: to elevate the conversation on what parenthood means; establish a dialogue with our viewers to make them feel involved with this highly relatable topic; raise funds for a valuable charity that closely aligns with the show content, and tap into our talent to raise this topic into cultural relevance.
SB: How did the Boys and Girls Club get involved?
CG: We wanted to partner with a charity that had a national footprint, and after doing some research, we found that The Boys and Girls Club had a powerful family program (Family Strengthening Initiative) that provides viable resources for families
SB: How did you decide to involve people through social media–and how did you choose which social media to include?
CG: In all of our marketing communications, we look for ways to utilize and leverage social media tools. Since the main underpinnings of social media are meant to break down walls between people and their circle of friends and influencers, we concluded it was an important tactic that would elevate and amplify the messaging of this important project.
SB: More and more, we’re seeing an increase in social media for social good–especially in the arena of corporate social responsibility. Why do you think that is? How can we continue to improve upon past success?
CG: The heart of social media is the idea that people have their own online communities–and what better way to maximize those new connections for people than to incorporate a pro-social message.
The Social Round-Up
Thursday, February 18th, 2010 | The Social Round Up | No Comments
I’ve called these round-ups by different names, but the concept is the same–share some of the recent links, resources and info I’ve been reading about social change, social marketing and social media. Now that I’ve finally switched my RSS reader from Bloglines to Google Reader, I find myself there a lot more–even more so than Twitter (gasp). Thus, let’s get on with the show.
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Social Change
- Industry Forecast: Philanthropy and Social Investing: Blueprint 2010–The great Lucy Bernholz, through her company Blueprint Research & Design and in partnership with Stanford’s Social Innovation Review, recently released “the first ever independent annual industry analysis for philanthropy and social investing.” According to readers, the forecast is full of insights and revelations regarding the business of giving.
- What the World Needs Now–This is a bit of a softer piece, but Mitch Joel of Six Pixels Apart does a great job of inspiring by listing eight areas we should be focusing on and thinking about as we work to change our world for the better. Note: The first item he mentions is that the world needs a “mindshift” — and then points to the happenings in behavioral economics for added insight.
- 5 Ideas Worth Spreading from TED–Nathaniel Whittemore of Change.org’s Social Entrepreneurship Blog is the envy of us all as he got to attend the TED 2010 Conference. If you want to do social change, look at what some of the top thinkers of our time are doing, why they are doing it and how it may influence your own work. From this list, the one that stood out to me was the idea that we need to change our relationship with food. Another, was how Nathaniel describes the moment when Bill Gates spent 18 full minutes publicly sharing his views on climate change.
Social Marketing
- Design Thinking and Behavior Change: The term “design thinking” is everywhere–is anyone else noticing this? So, it comes to no surprise that design thinking meets behavior change thanks to social marketeer Craig Lefebvre who recently put together this helpful 17-slide presentation. Skimming through it alone will get the juices flowing about how disciplines can criss-cross, leading to effective change.
- Authenticity in Corporate Social Responsibility–I know, you’re thinking “CSR is not social marketing.” And you’re right–Social marketing is bigger. However, I include it here because I see CSR as a rising opportunity for social marketing, and Geoff touches on the reason why–authenticity. More companies want to be more intentional and take CSR from something to throw money at to a sustainable, organization-centric value that has impact. Yes, I know “it depends,” but we’ve been keeping the treasures of social marketing in the realms of “just health” for too long. Why couldn’t we take the framework of social marketing and the lessons we’ve learned and apply it to CSR? We can. If it helps, don’t call it CSR. Instead, think of it as more people wanting to do business better.
Social Media and Communications
- 5 Terms that Signify the Future of Mobile Marketing–Ogilvy PR’s Rohit Bhargava shares the five concepts that he thinks will move mobile forward in 2010.
- Buzz vs. Facebook vs. MySpace vs Twitter–Jeremiah Owyang does it again and offers a strong breakdown of these four platforms. It’s the perfect chart that you can pass along to colleagues who want quick yet extensive information on how these platforms relate.
- Can E-Readers and Tablets Save the News?–Not only does this article feature a Missouri J-School Professor (woot-woot!), but the article is deeper than the title suggests. At the heart of it, it talks about online content and digital publishing. Being an e-book reader myself and seeing the expanding number of communication platforms (hello Google Buzz), this article is worth the time to take in and meditate on the value of content and the future role of content vetting and control (via consumers, publishers or media producers).
What about you? What good info have you read lately? Please provide the link in the comments so we can all check it out. Also–if you’re in love with your Google Reader like me, here’s my public profile. Let’s connect.
flickr credit: Benimoto
Four Phases of Online Social Change
Wednesday, December 9th, 2009 | Changeblogging: NP, activism, social change +, Social Media | 3 Comments
You may agree or disagree with me on this, so I encourage your thoughts as I’m transcribing some of my own observations into the online social change field. These observations boil down to four “phases” of online social change that I think reflect our maturity into using social media tools to meet our organization’s aims:
- Awareness Building
- Fundraising
- Contests and Competitions for Change
- Advocacy
In the beginning, I feel many tools were leveraged as awareness-building mechanisms. From the initial launch of Causes to recruiting fans, followers and friends, many tools were initially set out to further awareness-building of an organization.
Then, I felt like the tools and our use of them matured as we discovered ways to leverage the tools into dollars–from Twestival to Tweetsgiving to Goodsearch. Even Causes adapted and identified birthdays as a way to increase micro-donations. You could say that online fundraising in and of itself has seen a phased formation and continues to evolve. See Beth’s Kanter’s recent post: 5 Social Media Fundraising Trends for 2009.
Then, enter the behemouths–contests and competitions like “America’s Giving Challenge,” hosted by the Case Foundation entered in the next rendition. You could say this ties into a more advanced type of fundraising, but I felt like it deserved to be on its own. As, I don’t yet think this area has been “tapped out” and neither do organizations according to Andre Blackman who interviewed the Robert Wood Johnson Foundation who uses contests and competitions to further public health innovation.
However, where I feel we are still in our infancy is with online advocacy for social change. It’s starting to creep up–just look at LiveEarth’s 2009 campaign “Love, the Climate” where people were encouraged to write love letters to office holders who worked to prevent climate change or the “Be a Voice for Darfur” movement which utilized activist and blogger toolkits to further realize the campaign’s objectives. Even act.ly provided a way for people to create and spread petitions with a call to action via Twitter.
Like I said, I think advocacy is where we have the most potential to further expand. I could be biased based on my government and citizen engagement day-job type of work–but I think there’s more ways we can get involved, as citizens, in decision making and peace keeping in our local, state and Federal governments–even internationally. What about you? Where do you think we have the most room to grow and what do you predict as being phase 5? Perhaps, partnerships and collaborations might be a phase five as we see how online and social media open up new doors of opportunity across organization firewalls. Or, another phase 5 might be storytelling–as more of these functions become interwoven and organizations get better at telling their story.
What do you think?
flickr credit: flatfield
Transparency Isn’t Just for the Government
Thursday, November 12th, 2009 | Blog Talk | 5 Comments
It’s also for non-profits. This was the hottest topic during our first #read4change gathering–fueled by the recent revelations of Kiva and its transparency question. (Background: a NY Times article broke sharing that Kiva, a micro-lending Web site that markets “person-to-person” lending–actually works with third parties to help get loans in the hands of people who need them.) What I find most interesting–is that while this revelation has created an emotional response, most people still choose to support the cause.
An additional effect is that it has sparked a conversation around the concept of transparency in the non-profit sector. Even before the Kiva story broke, Beth Kanter got some of us thinking about transparency when it comes to a non-profit’s Web metrics. In the comments, Holly Ross added that transparency is currently on the minds of her and the folks at NTEN. And where else have we heard about the priority in transparency before? –> Government.
Since my day-job leans more into the public health and government agency arena–I couldn’t help but see the parallels between government 2.0 and non-profit 2.0 (for the sake of better terminology). We may have different goals and end objectives, but the concepts both verticals must address (transparency, policy, management, buy-in, metrics, etc.) cross both lines. I think the Path of the Blue Eye folks were onto something when they posted the other day about looking for learning opportunities outside your comfort zone. As evidence, I commend Steve Radick, who did just that when he recently posted about the crossings between government 2.0 and sports 2.0.
The sharing of the line between government 2.0 and non-profit 2.0 was further solidified when I received news today of the AwesomeGov Fund organized by GovLoop and GovDelivery. This initiative is literally–combining and furthering the collision of government people with non-profit values–think philanthropy 2.0. Either way, it has me thinking that our worlds may just be more alike than different and that perhaps–the next event/conference/meetup needs to be a variety show for all us to get out of our comfort zone and look across the playing field.
PS: This past week, I also had the opportunity to talk with Andrew Conrad about Church 2.0–and again, there was much dialogue that ran quite similiar to conversations we’ve had around the conference table or that I’ve had with non-profit leaders. It’s almost creepy.
PSS: Please forgive all the “2.0″ references–it’s just the most efficient way to get the point across.
Just in–Causewired’s Tom Watson Will Join Us and #read4change
Thursday, October 1st, 2009 | Uncategorized | 2 Comments
The other week, I announced a new way for us book lovers to connect in a fun and meaningful way–through an online social change book club named #read4change.
After a week of collecting votes, and a battle between Allison Fine’s Momentum and Tom Watson’s Causewired, Causewired came out on top and will be the first book we discuss.
Bonus
What’s better than friends, social media and books? Imagine getting to go to your book club–and the author shows up. That’s right. Tom Watson has agreed to join us and be available for our comments, feedback and our questions!
To Participate
- Grab your copy of Causewired.
- Read and reflect.
- Join us November 10 at 8pm EST on Twitter
- Follow @read4change and track the conversation with the hashtag #read4change.
About the Book Club
Each month, lovers of books, people and making this world a better place will gather online to discuss a social change-related book–its story, its info and how it can be applied towards our work. Ideas for featured books are always welcome. Email me at socialbutterfly4change[at]gmail.com with suggestions. Until November 10, happy reading!
Defining SocialButterfly–Social Change, Social Marketing and Social Media
Thursday, August 13th, 2009 | Changeblogging: NP, activism, social change +, Social Marketing, SocialButterfly | 3 Comments
At SB, I’ve noticed a spike in new visitors this summer who might be wondering, “What is SocialButterfly all about?” Well, I’ve been evaluating that myself, and encouraged by a few colleagues of mine, I believe it’s time for an update. As we go forward, you’ll see me working to align my work, content and chatter around this working vision: Make SocialButterfly a resource for information and dialogue on social change, social marketing and social media.
In my first post on SB, I explained that:
Defined–a social butterfly is someone who is amazing at socializing, making connections and creating conversation…appearing to ‘fly’ about the room. In the context of this Web site, it is a play on words.
‘Social‘ is taking from the term social marketing, in which marketing efforts are applied to create and influence behavior changes that are beneficial to society. In other words, depending on one’s view, it is learning to examine social issues and look for ways to ignite social change for the better.
‘Butterfly‘ is taken from the butterfly insect, which goes through a metamorphosis, and changes into a beautiful creation. Thus, this site works to promote and increase understanding surrounding the practice of social marketing by inspiring any and all to create change for the better. Then, in a ripple effect, maybe we could all become SocialButterflies in creating social change for the betterment of society.
As the header alludes, social change, social marketing and social media is a metamorphosis and we all play a role in spreading the good. It’s an evolution of an ongoing revolution. We can all be SocialButterflies. Let me elaborate:
Social Change–In the online space, and as our world becomes a smaller place, boundaries continue to become blurred. More public-private partnerships are evolving. Government agencies are reaching out to non-profits. Private sector is getting energized by government. And, this is good. Social change for social good takes a village. I was recently inspired by the discovery of Booz Allen’s “MegaComunities” concept. It mirrors a similiar message that I detailed in my graduate research–emphasizing the collaboration across fields, industries and sectors. Social change umbrellas work of non-profits, journalism, activism, advocacy, health, environmentalism, social justice, human rights, public policy, lobbying, and more–for the improvement in the quality of life.
Social Marketing–Again, social marketing, on SB, does not mean social media. It means influencing behavior change for social good. Founded by marketing guru Philip Kotler and Nancy Lee, it’s the “science” behind behavior change for social good–aka social change. See the connection? Social change is the WHAT or the GOAL, social marketing is the theoretical STRATEGY or FRAMEWORK.
Social Media–Social media encompasses a variety of TACTICS and/or TOOLS. Social media marketing is best when it’s an integrated approach that complements current outreach and communication efforts, when it works to solve a problem, and is about what it enables, empowers and builds–more so than tools or information. SB looks at social media for a few reasons 1) It’s evolving itself as new tools and best practices continue to emerge on almost a daily basis; 2) Because of its fast growth and continual change, it demands savvy practitioners; 3) Because of reason #2, an active commitment to learn and engage is required, not just for me, but for all of us colleagues; and 4) It has the potential to completely change the game for social change and behavior–and in many ways, it already has–making it critical to know, understand and grasp.
But I can’t accomplish this alone. It’s going to take an active-living-breathing-charged-committed-encouraged-motivated-and-dedicated swarm of socialbutterflies to move the needle. What are your thoughts? How do you think we’re doing?
flickr credit: ~flutterby~’s
CDC Launches Re-Design, Focus on Tools
Tuesday, August 11th, 2009 | Health 2.0, Public Health | 5 Comments
Today, I received a tip that Monday night, CDC.gov launched it’s re-designed Web site–placing a larger emphasis on tools. I think it’s looking pretty good myself–especially the “connect” icons as I’m a large fan of communicating visually. Plus, icons are fun, right? What about you? What are your thoughts?
I think one of my all-time favorite features is the CDC.gov Tag Cloud. According to the Web site, “[the] Tag Cloud is an alphabetized list of the most popular search topics on the CDC.gov Web site. The text size of the term shows its relative popularity: bigger terms are more popular than smaller ones.” Even better, each term is click-able for information about that specific topic. Here’s a quick snap shot:
It’s simple. It’s user-generated (via consumer search queries). It offers a quick snapshot to what consumers are concerned about in regards to public health. And, thus, it’s powerful. And, it communicates all this and more, visually. For a visual learner like myself, I give it two thumbs up. I’m envisioning that one day, we might be able to update these types of queries in real-time, though from my own experience, I also know it’s going to be a challenge.
Are You Keeping the Main Thing, the Main Thing?
Monday, August 3rd, 2009 | Social Media | 9 Comments
I don’t know about you, but this is a question that I make myself answer everyday. Of course, that means that you need to know your main thing. Preparing for marriage over the past year, I’ve found that my main thing has changed. And for me, that’s a good thing because it represents the type of person I want to be, it keeps me more focused, and in in the end, makes me better at everything else.
During one of those moments–you know, the times where you feel like everything is coming at you from all directions and you’re just not sure how you’re going to make it all work–I reached out to my friend Qui, who simply said: “Keep the main thing, the main thing.” Seven simple words that got my head to the ground working, only this time, I was healthier, happier and more productive.
Thus, I want to recognize some colleagues that I know have worked hard this past year to keep the main, the main thing.
Main Thing Keepers
- Andre Blackman: When I first met Andre, he was living in DC as a newlywed working to balance life, marriage, work and his pursuits in public health. I’ll never forget the look on his face when I told him I was engaged, and he said: Just you wait, things will change. (How right you were friend, and I’m a better woman for it!) Fast forward to today, he’s living closer to family, moving the public health field forward and leading the charge in his role at RTI. Nice job Andre!
- Geoff Livingston: I greatly respect Geoff’s approach to work and life. For one, I like how he integrates his love for social change pursuits into his work–nice balancing. Further, if you read his blog or follow him on Twitter, you often hear him give props to his wife. In fact, this past year, Geoff sold his company and joined the CRT/Tanaka crew. In his blog post announcing the big move, Geoff acknowledged his appreciation and renewed relationship with his wife! Even better–His first descriptor in his Twitter bio for the longest time was “husband.” To me, for someone who is so accomplished in our field, to wake up everyday and say he is a husband first, that deserves mad respect.
- Rosetta Thurman: Admittedly, I don’t know Rosetta as well as the other two. But just read her latest post on her own personal revelations when it comes to life, love and the lure of the “career.’ Rosetta, I feel you. I use to deny kids and used to think I was destined to be single–and in fact, I was quite comfortable with that. Now, I’m in love and getting married in a couple months. Thus, I encourage you girl.
- Bonus: Seth Godin. I don’t know him personally, but I feel it’s very easy for us in the social media field to get thrown off-course. In this video, Seth shares these sentiments and challenges us with the question: “Where are the real relationships?…Networking is so important when it’s real, and it’s always a useless distraction when it’s fake.”
Your turn. Who do you know that is keeping the main thing, the main thing? And better yet, how are they doing it?
Alexandra Bornkessel
Email: abornkessel@fly4change.com
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