SocialButterfly

Questions to Prevent Awareness Fever

Tuesday, February 9th, 2010 | Social Marketing | 28 Comments

They know about us, who cares if they don’t buy? Would any company ever say this?? Hey, we spent $5M, and made $1M–but at least more people know about us–look at all the awareness we got. No, they would not. Better phrased, they would not be satisfied with that answer. They’d want more information. They’d look at the whole product cycle–from development, to placement, to price, to promotion and beyond.

So, why, fellow health marketing and do-gooders do we settle with “awareness-building?” To be frank, every time I’m in a meeting and I hear the word awareness, my skin crawls. Awareness is great–but there’s a time and place for it. I’m aware of Ritz crackers, but I buy Wheat Thins. I’m aware of Powerade, but I buy Gatorade. There are times I might know about your cause–but I won’t donate. Other times I might know you need help, but I won’t volunteer. I know exercise is healthy, yet I’m still sitting here typing this blog post. There is a reason to these behaviors and decisions. There are motivations, barriers, incentives, costs, and more.

If our friends in the private sector won’t settle, we shouldn’t either. Thus, in the comments, let’s suggest questions to ask when awareness fever strikes our next meeting. Ready, Set, Go.

Questions to Prevent Awareness Fever

1. How do we turn awareness into action? submitted by Holly Grande
2. How do we measure awareness? submitted by Holly Grande
3. What does awareness mean for the campaign? submitted by Holly Grande
4. So, what do we want people to do with all that awareness? submitted by Mike Newton-Ward
5. Why do you want to increase awareness in the first place? submitted by Steve Radick
6. Why does the general public need to know what your division/branch/organization is doing? submitted by Steve Radick
7. Why should people care? submitted by Steve Radick
8. When did awareness change anything? submitted by Craig Lefebvre
9. How can we move people towards action? submitted Fard Johnmar
10. What are you really offering people that’s new in exchange for the change you want in their routine? submitted by Peter Mitchell
11. How are you so sure people don’t know this already? submitted by Peter Mitchell
12. Are people seeking out this kind of information? submitted by Peter Mitchell
13. Wouldn’t it be better to offer people something they already want? submitted by Peter Mitchell
14. who is already aware, and what they need in order to move them along to the next stage on the path to taking action? submitted by Nedra Weinreich
15. Is awareness given, but no action taken? submitted by Christiane Lellig
16. Is awareness of the sender’s problem necessary for audience to take an intended action? submitted by Christiane Lellig
17. Once we raise awareness in the room, what ACTIONS are the people in the room going to take in their lives? If we can’t answer the question, START OVER with a new plan. submitted by Mike Domitrz
18. Your turn. Yes, you–the person nodding their head who’s frustrated with this very same thing. I know you’re out there. (I’ll update this list below with your questions and give you some link love.)

flickr credit: Leo Reynolds

Tags: approach, awareness, awareness-building, campaign, challenge, communications, education, prevention, pro-active, strategy

Some Golden Nuggets of Social Change

Sunday, November 29th, 2009 | Blog Talk | 6 Comments

In between turkey and tweeting, I caught up on some of my online do-gooders, as well as explored and discovered new (and highly valuable) minds who are doing good. Thus, this post is filled with some true golden nuggets of social change. Enjoy!

• Find new friends in this list of the top 100 Social Entreprenuership Tweeple to follow, put together by @socialedge, a program of the Skoll Foundation. What I love most, is that this post also gives you a great listing of hashtags and what their purpose is as well.
• Speaking of @socialedge, I discovered that they host weekly live discussion around numerous social change topics, including this one: What works in social change? Feel free to give input based on your knowledge and experiences–I did.
• Can prevention PROSPER? Read up on this prevention program–backed by the CDC, NIDA and the Annie E. Casey Foundation–whose trial shows a $10 payback on every $1 invested. Now, it’s getting ready to go national.
• Going to be in D.C. on February 12? If so, you may be able to catch the Non-Profit 2.0 Conference organized by Geoff Livingston, Shireen Mitchel, and Allysin Kapin.
• Even though I did my own research on millennials for a project I did for Special Olympics Missouri, it’s always good to see what others found out as well.  Those at Millennial Marketing put together a FREE e-book titled “Marketing to Millennials.”
• On someone’s Twitter list and you don’t want to be? Read up on how to opt-out of someone else’s list through this back door trick.
• Have some doubters in your presence? Share Valerie Maltoni’s free e-book, Twittertales, a collection of Twitter success stories.
• Seeing the time of giving is upon us, check out this article on Barron’s that lists the Top 25 Philanthropists.
• Keeping with the giving theme, did you know you could start a fundraiser with wine? Find your favorite charity or rally friends around one–and buy some wine in support of it. I discovered this while doing my own holiday shopping, so I wanted to share the idea with others. Think goodsearch–just with wine.

People Doing It Right (hat tip to Chris Brogan)

• Health Populi. Written by Jane Sarasohn-Kahn, I find just about every single post of hers helpful, thought-provoking and insightful. Lately, it’s become a blog staple–the kind that you can’t wait to read when you see there’s a new post in your RSS reader.
• Prevention in Action. With its focus on prevention and research–how can you not be a fan of this organization’s news content? They are writing about topics not everyone writes about, pulling evidence, timely events and research together in a way that gets the mind ticking.
• 501derful.org. We all already know he’s doing it right seeing as David Neff won AMA’s Non-Profit Marketer of the Year award. But with Neff’s recent announcement that has left the American Cancer Society to pursue his next big adventure, I’ve been staying tuned to his blog ever more closely as I admire his leadership and courage to follow his passion of Lights. Camera. Help.

What about you? What golden nuggets did you discover over the holiday?

flickr photo credit: Curtis Gregory Perry

Tags: Annie E. Casey Foundation, David Neff, discovery, good, Health Populi, holiday, inspiration, knowledge, Millennials, non-profit, philanthropists, philanthropy, prevention, Prevention in Action, Skoll Foundation, social change, Social Edge, social entreprenuer, social entreprenuership, Twittertales

Social Marketing: Smokey Bear’s Makeover

Sunday, July 13th, 2008 | Case Studies and New Orgs/Campaigns, Social Marketing, Social Media, campaigns | 4 Comments

Get your smokey on. This is the tagline for a new campaign sponsored by the Ad Council, USDA Forest Service and the National Association of State Foresters.

It’s also the tagline for the first social marketing campaign highlighted in my campaigns series. I chose this campaign not only because of its relevance and timeliness, but also because of some of the social media promotional components integrated with the campaign.

Meet Smokey Bear: Born in 1944, a time when firefighters were serving in the war effort. Thus, fire prevention became a key wartime issue. In 1944, 22 million acres of land were lost with 9 out of 10 forest fires were accidental. Most of Smokey’s campaigns focused on specific fire-prevention behaviors with the message, “Only you can prevent forest fires.”

Smokey Bear’s Make-Over: Today, Smokey Bear wants others to “Get Your Smokey On,” encouraging others to take on Smokey’s characteristics of encouraging others to practice fire safety behavior and to even intervene if necessary.

Background Research: According to the Ad Council, an average of 6.5 million acres of U.S. land was burned by wildfires every year for the past 10 years. Research also shows that many Americans believe lightning starts most wildfires. However, 88% of wildfires nationwide are started by humans. The principle causes are campfires left unattended, trash burning on windy days, careless discarding of smoking materials and BBQ coals and operating equipment without spark arrestors.

Objective: To encourage the target audience to sign the “Get Your Smokey On” Wildfire Pledge,” where signers pledge to “Be smart whenever I go outdoors.” The pledge also outlines 9 points of safety behaviors and beliefs that the reader agrees to follow.

Audience: The primary audience are adults aged 18-35 who are causal campers, hikers and bikers.

Campaign Components

• Online
  • Interactive Website
  • An Online Pledge
  • Downloads: Print your own Smokey Bear mask
  • Educational Information
  • A Mash-up Map showing where wildfires are currently burning in the U.S.
  • A live tracker for how many acres have burned in the U.S. so far this year
  • Online Kid’s games
  • Campaign History
  • View the PSAs online
• Commercials/PSAs

Evaluation: The Smokey Bear campaign has always been evaluated based by the reduction in the number of acres lost annually in fires and based upon the campaigns recognition. Smokey Bear is currently the most recognizable image in the U.S., after Santa Claus.

Creator: Made pro-bono by DraftFCB. In the close future, Smokey will also be featured in PSAs alongside Sleeping Beauty created in partnership with The Disney Company .

Social Marketing Rating: According to the social marketing wiki, this initiative meets the requirements for social marketing. However, on the wiki it is argued that it’s not very good social marketing stating that the online pledge mixes behavior and non-behavior objectives and is too long for readers to actually follow. It’s review goes on.

However, I think it’s a great awareness and promotional campaign. In terms of taking a complicated issue, research and statistics and communicating it, especially online. I think the campaign has two most powerful components:

1. The mash-ups outlining statistics. This makes the issue real, alive, relevant…and local.
2. The message that an individual can be empowered as an advocate.

What do you think? What’s your analysis?

Tags: Ad Council, behavior, behavior change, DraftFCB, evaluation, fire, forest fires, good, history, influence behavior, Marketing, prevention, PSAs, public relations, public service advertising, research, Smokey the Bear, social good, Social Marketing