SocialButterfly

A Global Petition: Round 2

Wednesday, May 6th, 2009 | Conferences and Events, Groups and Associations, Social Marketing | No Comments

If you are a SB reader, then you are familiar with this topic: the creation of a social marketing association. If you’re new, then I invite you to join the conversation as it continues to evolve.

No, this is no re-mix of Social Media Club, but it’s a potentially Global Social Marketing Association, speaking in terms of behavior change.

I was prompted to write about this topic when I received an email from Craig Lefebvre on the Social Marketing listserv announcing a new petition–a call for global engagement. Though I had created a humble petition of my own on iPetition over a year ago, I am very excited to see this one having momentum, both online and offline.

The petition has just almost 100 signatures and anyone is welcome to support it. The great (and strategic) piece of this petition is that is was launched with the buy-in of the Social Marketing Quarterly’s Editorial Review Board, which consists of many of the field’s thought leaders. The petition states:

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We, the undersigned, agree that the moment has arrived for the development of a social marketing organization. We will support, in words and actions, the creation of a global social marketing organization by July 2010. To work towards this end, we share the following core principles:

• Social marketing starts from the personal perspectives of the people with whom we work.

• Social marketing is a well-established professional discipline with a strong academic and practical foundation.

• Social marketing is a systematic approach to large-scale behavior and social change.

• Social marketing is a “community of practice” that is open to all disciplines and types of practitioners and can be applied to a range of environmental, public health, and social issues.

• The development of a professional social marketing organization should be a widely participatory and transparent process.

• A social marketing organization should represent the views of practitioners, organizations, academics, researchers, donors, policy-makers and others who advocate for, practice, and support the use of social marketing applications to address social problems.

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Other steps to move forward have been outlined and consist of:

• Create an Ad Hoc Guidance Group of no more than 20 members.

• Establish a date for convening a “Congress” for the social marketing organization prior to the 2010 National Conference on Social Marketing in Public Health.

• In next four months, the Guidance Group will oversee a process that solicits Delegate nominations from the social marketing community.

• We suggest that work groups be created from this group of delegates to achieve certain objectives.

• The outcomes of this Congress will then be presented for discussion and affirmation to a larger group of the social marketing community attending the social marketing conference in Clearwater Beach, FL in June 2010. Officers should be elected at this time and the organization formally announced to colleagues, stakeholders and professional communities.

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I’ve signed it. And so has the legendary marketer himself: Philip Kotler! Won’t you join us? At the very least, I’m going to do my best to get to next June’s 20th Anniversary of the Social Marketing in Public Health Conference, where it’s hoped that the association will officially be launched. Go here to sign the petition directly.

flickr credit: Gataen Lee

Tags: association, behavior, behavior change, Craig Lefebvre, global, global social marketing association, organization, social marketing association, Social Marketing Quarterly

3 Themes Social Media and Social Marketing Can Learn From

Tuesday, April 14th, 2009 | Identity Crisis, Social Marketing, Social Media | 7 Comments

Social marketing and social marketing have something to learn from one another. Let me elaborate. (and no, that was not a typo.)

The fuel to my fire is social marketing. And, I’m not talking about any of that Web 2.0 or government 2.0 buzz-word crap (pardon).  I’m talking about real behavior change. Thus, when I was asked to present at Yale University about social marketing, I knew I had to explain what social marketing is and what it is not in terms of the Web 2.0 “social marketing” often discussed. However, I’m also not a fan of black and white. In fact, my favorite color is gray. So instead of drawing boundaries or limits, I talked about what each can learn from the other.

I began with a slide that had social marketing on one side and social marketing on the other side, and asked: What’s the difference? A rhetorical question and maybe mean, but the truth is that when people say social marketing, they often mean two very different things. One means tools, the other means behavior, but both can enable and empower to reach that all-elusive real behavior change. Thus, I continued by outlining three themes that I find consistent between the two applications:

• freedom vs. control
• mission vs. mantra
• voice vs. message

I feel these themes go beyond (just) social media and social marketing, but also dive into business, society and politics of today, and are relevant to a discussion when it comes to either social media or social marketing.

Social media thrives when freedom is given and control is released. In the field of social marketing, often times there is a battle over the message, the delivery, the pitch, etc. to remain controlled, yet if freedom was given, then sometimes reach could blossom. In addition, when it comes to the ethical framework of social marketing, some feel social marketing expands freedom, while other naysayers see it as control and manipulation. Thus, whether talking about either social media or social marketing, you need to discuss how you will or will not balance the two: freedom and control.

What is your organization’s mission? What is the campaign’s purpose? What problem are you solving? Who are you talking to? These are just some of the questions one needs to ask when wanting to communicate in social marketing or social media. In social media land, you have less room, less time and more clutter. You need to think mantra. You need to be understood. In social marketing, our audiences don’t always get “mission.” Sometime, we need to admit that we don’t even know what our mission is during a campaign or as an organization and regroup. If we could lean more mantra with both social media and social marketing, then perhaps we could connect more with the audiences we want to reach.

Come out behind the firewall–but first know when and where it’s appropriate. More and more, the trend is transparency, openness, honestry. If you don’t know the answer, admit it. People want to connect and engage with you. Your brand, organization could potentially be so much more powerful if you give it a voice, a person, a story….and not necessarily push out your nicely crafted messages that every senior exec QCed five times. (Okay, I’m over-exaggerating, but it gets the point home). Whether social media or social marketing, think voice and the ideals that go with voice, rather than message. As I prefeced though, know when and where appropriate.

What are your thought? How can social media marketing and social marketing learn from each other? What else do they have in common? Where else do they differ (we know there’s lots in that department)? Or, better yet, how and why do you think these themes go beyond Just social media and/or social marketing.

(I like questions.) =P

Tags: behavior change, comparison, control, difference, freedom, gray, learning, lesson, mantra, message, mission, organization, Social Marketing, Social Media, social media marketing, voice, Yale, Yale University

Announcement: Social Marketing Association Survey and New Blog Announced

Tuesday, September 16th, 2008 | Conferences and Events, Social Marketing | 1 Comment

Two weeks out from the World Social Marketing Conference in Brighton, London, and a fabulous new development was announced today regarding social marketing in the United States.

About the Survey

Bob Marshall, along with a slew of other social marketing thought leaders, have launched an open online survey asking others’ opinions about what a national strategic social marketing plan, including a professional organization, would look like in the United States.

The survey I’m very excited to say is designed for respondents at all levels of interest (students, new and career practitioners, experienced expert) across all related fields from social marketing, public health, environment, communication, social sector, education, and more. Basically, anyone interesed in using social marketing as a systematic approach to promoting behavior change and social change that benefits both individuals and society.

The survey is anonymous, and results will be shared on the new blog launched to support the project called the USSocialMarketingPlan in the next few weeks. Organizers are hoping to have enough participants to announce some results by the WSMC in Brighton. Craig Lefebrve also announced the survey on his blog for more information as well.

This is EXCITING news and in my opinion, definitely overdue. But, it’s a start. I had wanted to do this survey myself as part of my master’s thesis, but was advised to wait by others, so I’m happy it is now being conducted, and the collaborative approach will probably encourage more participants. =)

Participate in the survey here.

Tags: activism, organization, professionalism, Social Marketing, survey, world social marketing conference

Web 2.0 Wednesday: Building a Field of Dreams

Wednesday, January 2nd, 2008 | Web 2.0 Wednesdays | No Comments

Dream big. When non-profits look at the World of Web 2.0 and begin to learn about all of its possibilities, I think you should dream big. This accomplishes two things:1. Can create excitement and a learning culture when presented to staff. If no ‘expert’ knowledge is really held by any, it can bond staff together in that everyone is experiencing a similar learning curve where all inputs and questions are equal and valuable.

2. Shows that your organization or cause can be limitless and bigger than yourself and your staff. Oftentimes, it brings staff members back to the original purpose of why they are doing what they do by reigniting their passion.

Now, keeping dreaming big in mind, I also empathize with the Non-Profit Tech blogger, Allan Benamer whose post discusses Web 2.0’s barriers to entry in some non-profit worlds. Allan brings up some great points on how a non-profit can approach technology, all technology, and create a culture shift within organizations without the web 2.0 hype.
To share an experience, last summer I was a research consultant for a non-profit organization. This included conducting an e-communications training workshop for all staff, conducting a User-Interface study, gathering relevant case studies, identifying and researching a target audience (Surprise, the millennials), and drafting recommendations for the organizatioan’s e-strategy.

In brief, the whole project was a great success. We purposefully left out a budget section of the recommendations as the chief communications officer and I agreed that a budget section would limit the brainstorming process by placing the focus on what we can and can’t do, rather than bringing the staff together to learn, brainstorm and have fun.

From the experience, the staff as a group, came to the consensus that they were focusing too much on their inputs, than their outputs in all their communications and strategy. It may seem like a simple outcome from the project, but it meant great changes for the organization. It brought everyone back under the original purpose of the organization - to help their clients, show how fun doing good can be and to share that with others. Instead of focusing on text bringing in donations and showing how each dollar would be used (which is important) and looking at what the organization could ‘get’ from their donors….they instead made a change. They started to focus on their outputs and what they are offering as a whole.

Now, the organization is changing for the better by the day. These changes include:

• Updates and additions to their website and e-communications strategy. Some of which include simple presentation changes but others include great uses of Web 2.0.
• A refreshed staff who is renewed by their passion and greater purpose of the organization.
• Increased organization internally.
• More ways for volunteers to get involved.
• Greater participation and interest in events by the millennial audience.
• And more!

All in all, yes, technology is great. Yes, Web 2.0 can be fun and helpful. But also.

Dream big. Remember your purpose. And, focus your energy on your outputs and your inputs will follow. (As a quick analogy, if you focused solely on blog traffic, would you get more traffic? Or, if you focused on offering great content, wouldn’t the traffic follow? Think Field of Dreams.)

Tags: blogging, e-communications, e-strategy, Field of dreams, management, Marketing, non-profit organization, non-profits, organization, philanthropy, research, Technology, User-Interface, Web 2.0