SocialButterfly

Four Phases of Online Social Change

Wednesday, December 9th, 2009 | Changeblogging: NP, activism, social change +, Social Media

You may agree or disagree with me on this, so I encourage your thoughts as I’m transcribing some of my own observations into the online social change field. These observations boil down to four “phases” of online social change that I think reflect our maturity into using social media tools to meet our organization’s aims:

1. Awareness Building
2. Fundraising
3. Contests and Competitions for Change
4. Advocacy

In the beginning, I feel many tools were leveraged as awareness-building mechanisms. From the initial launch of Causes to recruiting fans, followers and friends, many tools were initially set out to further awareness-building of an organization.

Then, I felt like the tools and our use of them matured as we discovered ways to leverage the tools into dollars–from Twestival to Tweetsgiving to Goodsearch. Even Causes adapted and identified birthdays as a way to increase micro-donations. You could say that online fundraising in and of itself has seen a phased formation and continues to evolve. See Beth’s Kanter’s recent post: 5 Social Media Fundraising Trends for 2009.

Then, enter the behemouths–contests and competitions like “America’s Giving Challenge,” hosted by the Case Foundation entered in the next rendition. You could say this ties into a more advanced type of fundraising, but I felt like it deserved to be on its own. As, I don’t yet think this area has been “tapped out” and neither do organizations according to Andre Blackman who interviewed the Robert Wood Johnson Foundation who uses contests and competitions to further public health innovation.

However, where I feel we are still in our infancy is with online advocacy for social change. It’s starting to creep up–just look at LiveEarth’s 2009 campaign “Love, the Climate” where people were encouraged to write love letters to office holders who worked to prevent climate change or the “Be a Voice for Darfur” movement which utilized activist and blogger toolkits to further realize the campaign’s objectives. Even act.ly provided a way for people to create and spread petitions with a call to action via Twitter.

Like I said, I think advocacy is where we have the most potential to further expand. I could be biased based on my government and citizen engagement day-job type of work–but I think there’s more ways we can get involved, as citizens, in decision making and peace keeping in our local, state and Federal governments–even internationally. What about you? Where do you think we have the most room to grow and what do you predict as being phase 5? Perhaps, partnerships and collaborations might be a phase five as we see how online and social media open up new doors of opportunity across organization firewalls. Or, another phase 5 might be storytelling–as more of these functions become interwoven and organizations get better at telling their story.

What do you think?

flickr credit: flatfield

Tags: advocacy, America's Giving Challenge, awareness, awareness-building, Be a Voice for Darfur, causes, change, competition, contest, contest for change, fundraising, good, Goodsearch, innovation, Live Earth, maturirty, online media, opportunity, phases, Public Health, social, social change, social good, Social Media, Tweetsgiving, Twestival

3 Comments to Four Phases of Online Social Change

Jason Melancon
December 10, 2009

Thanks for the resources, specifically Act.ly…I will play around with it soon…I agree, advocacy is where we need to be thinking…the potential for social media to aid advocacy efforts is truly promising…I mix advocacy related information and content into my blog posts on occasion…and have found that tweeting letters to the editor/supportive editorials to my followers on twitter can be powerful…in this instance, quality (position/leverage of the person reading it) is better than quantity…

Andrew Conard
December 11, 2009

Alexandra – I believe that storytelling will continue to increase in importane and begin to blend with the phases of awareness building and fundraising. A compelling story that is effectively shared can build awareness far beyond other marketing strategies.
I appreciate the break down of these stages. They form a natural flow. Thanks for this post.

Alex
December 12, 2009

@Jason Glad to help. I get really jazzed about the potential of advocacy because I feel like advocacy, more often, relates to the true goals of an organziation.

@Andrew Thanks for visiting here. =) As I wrote the title to the post, I wasn’t sure if “phases” was the right word to use at first, but then decided it was. The reason I was un-sure if phases was correct is because of what you allude to–the blending. Perhaps that is truly the next phase–an integrated approach that leverages awareness-building, fundraising, advocacy, etc. into a truly, interwoven story.

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