Education and Resources
CDC Asks You to Name That Blog
Wednesday, August 11th, 2010 | Education and Resources, Social Marketing | 6 Comments
You may have noticed a fun new badge on the bottom right of SocialButterfly. This badge links to CDC’s recently launched “Gateway to Health Communication and Social Marketing.” This gateway acts as a feeding ground for those looking for resources, tools, templates, case studies and answers to all their questions about social marketing and more. At the very least, it’s a starting point.
Part of this new land is a new CDC Blog–and guess what–you can be the one to name it! Though, CDC isn’t the only one with a new blog on the market. Ogilvy PR recently launched their Social Marketing ExChange as well (and started an office in Atlanta–as did AED…). I know I’m not alone when I jump up and down at these new steps in bringing social marketing to bear. Maybe one day, with organizations with this type of umph and leadership behind us, social marketing will be a household name. Or, at the least, recognize-able as a profession.
So, what would you name the new CDC blog? Here are some thoughts off the top of my head:
- Push and Pull: Not only does social marketing combine a number push and pull strategies and tactics, but the blog can also serve as a forum for health communicators and social marketeers to debate, discuss, share and “push and pull” insight and information amongst one another.
- Influence Health: This is action oriented and speaks to behavior change, but also to the impact and influence social marketing and health communications can have. Influence health could be interchanged with a name like Impact Health or Improve Health as well.
- The Power of Health. This is what we believe in–if we improve health, we improve quality of life, and therein, increase happiness (in sum).
- Speaking of Health. I didn’t come up with this…someone who already commented over at CDC did, but I like it too. I feel it’s catchy, frames the conversation for health, is action-oriented and can umbrella a number of topics.
What do you think? What would you name it and why?
PS: For a listing of additional blogs, UNC’s School of Public Health has a strong listing of health blogs, and I have a long list of social marketing specific blogs as well.
Red Light, Green Light or How to Make Change Happen
Tuesday, July 13th, 2010 | Education and Resources, Social Marketing | 3 Comments
Change can be a stop-go process, and sometimes, you feel held at yellow for what seems never-ending. On the social marketing list serv, someone recently asked–in so many words–How do you make change happen? You might have this question (I know I’ve asked it plenty of times myself). Today, I’d like to share with you the “traffic light” approach.
In the email, the inquirer specifically wanted to know how to use the concepts and social marketing framework to influence one’s staff and motivate them in their work for change? One of my favorite social marketers is Mike Newton-Ward. Thus, when someone pointed to Jay Kassirer ‘s Tools of Change website and the case study Marketing Social Marketing in North Carolina Public Health–my ears perked up.
The case study shares the journey of how social marketing was adopted by North Carolina, but my favorite part is in the notes section where the author describes the process of change in terms of a traffic light:
We’ve learned to take a ‘traffic light’ approach to introduce social marketing very gradually, rather than a ‘race car’ approach where change is presented suddenly. For example, if you’re in your city and the department of transportation is getting ready to put up a new traffic light. They don’t just put up the traffic light and turn it on and you stop one day. They start out months before putting up a sign that says, “Warning, there’s going to be a traffic light here.” Then finally they put it up and it just blinks for a while. And then finally, they put up the sign or the light, so that by the time they do that, people are used to the idea. This approach helps staff acclimate to a change in their way of doing things.
In a world of instant gratification, patience and perseverance seem like words from the stone ages. But they are important for a reason. Persevering doesn’t mean doing nothing–it means learning, absorbing, and evolving. If given a red or yellow light, we should be looking for the little signs pointing the direction along the way. Or, thinking about the little ways we can influence a behavior, belief or attitude at any turn in the process–even if it’s our own. Because, eventually, the light turns green. Persistence–this is how change happens.
The authors of the case study talk about how to make change happen within an organization, but there’s some core take-aways for anyone working to make change. Read more lessons learned on the Tools of Change website.
flickr credit: maartmeester
Behavior Change Made Easy (Sort of)
Monday, May 24th, 2010 | Education and Resources, General Events and Happenings, Social Marketing | 2 Comments
Tuesday was the start of the highly anticipated Mobile Health Conference taking place at Stanford University. Though not an on-site attendee, I’ve been staying up-to-date by tuning into the Twitter chat. You can too by following the hashtag: #mh2010.
While scanning the tweets, I came across what I consider a mother-daddy in the world of behavior change: an easy, do-it-yourself module for behavior change planning (see screenshot below) developed by Dr. BJ Fogg, founder of Stanford University’s Persuasive Technology Lab.
The wizard is designed to help those plan and design behavior change strategies through answering a brief set of questions. Depending on your answer, the wizard will describe the type of behavior you are working towards based upon Dr. Fogg’s Behavior Grid–which identifies 15 ways behavior can change (see image below).
This past week, I’ve been refreshing my knowledge of the different processes and documentation for social marketing and behavior change planning as one of my biggest observances in practice is that people like tangibles. They see a print ad or a PSA, and they can respond. But are those effective? Thus, in my current organizaton, I’m working to make behavior change and social marketing tangible and relevant–in terms of the new frontier of technology and the human experience. This is why Dr. Fogg’s work excites me–it’s a tangible. It breaks down behavior into bite size pieces we can understand, digest, analyze and follow-up on.
The conference contines on Tuesday, but already, even though I didn’t get to attend in person, I’m enthused to see that many of the presentations on day one got right into the heart of social marketing and behavior change–not just Dr. Fogg.
Why This Is Important to You…
If you are working to influence the world for good, have a mission or cause you are advocating, you need to get plugged into this arena. Social marketing is relevant and if you are doubtful, just scan the tweets from the Mobile Health Conference. We’ve all heard “Mobile is the future,” but social marketing and behavior change are right along with it. Want more evidence? Look at Jen McCabe’s presentation from the conference. The movement is growing. Join us.
What Behavior Are You Selling?
Thursday, May 6th, 2010 | Education and Resources, Social Marketing | 5 Comments
In the halls of doing good, many of us are dealing with change–which means we are dealing with behaviors. Surrounding behavior is knowledge and beliefs coupled by environmental factors, assumptions and noise. To make an impact, we need to know what kind of behavior we are selling.
For experienced social marketers this might seem like a review–but we can all use a review sometimes. People leading change often “sell” one of the following:
- Accepting a new behavior (i.e. Wear a helmet when biking)
- Rejecting a potential behavior (i.e. Don’t drink and drive)
- Modify a current behavior (i.e. Wear sunscreen with an increased SPF)
- Abandon an old behavior (i.e. Quit smoking)
Some say that selling behavior versus a concrete product or service comes with increased challenges–for one, it’s harder to measure. Two, it’s hard to deliver. Three, we’re talking about deeply rooted, often value-based, behaviors and decision making. Hard? Yes, historically. But, it doesn’t mean that is has to stay true.
We can do better–for example, HHS recently launched its Community Health Data Initiative–freeing up data, making it accessible, drawing out understanding, making connections–this can help us in our efforts to achieve behavior change by working to address that measurement issue.
Challenge
Think about a current project that you or your organization is working to achieve. Can you pinpoint the type of behavior you are driving? If so, tell us about it in the comments. Perhaps we can brainstorm some ways to make it “easier.”
(Hint: Look into the approach and framework of social marketing–lots of good research and case studies!)
Flickr Credit: trawin
Reference: P. Kotler, N. Roberto, N. Lee. Social Marketing, Improving the Quality of Life. USA: Sage Publications, 2002. Print.
Mr. Roboto is…a Social Marketeer?
Monday, November 16th, 2009 | Education and Resources | No Comments
Yes, you heard correctly. Who ever thought you’d hear the word “robot” used in the same sentence of “social marketing?” Julia Snow of SocialMarketingEast did.
Using online technology xtranormal, Snow created three YouTube tutorials about social marketing--each lasting about a minute and a half--featuring robots. The idea is for anyone to create their own videos or to submit questions that can be addressed in future tutorials.
Below, you can follow part one of the robots explaining what social marketing is and how it’s different from traditional marketing. Part two gives a simplified look at the exchange theory. In part three, the robots discuss segmentation.
We talk about making our communications innovative, unique and creative; thus, I like how Snow and SocialMarketingEast are doing just that. With the help of robots, perhaps we can better brand integrates these social marketing as a field, as well as educate others about its potential.
*Special thanks to the National Social Marketing Centre (NSMC) for featuring these videos in its latest e-bulletin. You can sign-up for the bulletin at the bottom left of NSMC’s home page.
Looking for a Job in Social Change? Look No Further
Thursday, May 14th, 2009 | Changeblogging: NP, activism, social change +, Education and Resources, SocialButterfly | 3 Comments
Change.org made a major announcement Thursday in response to Obama’s call for public service: Jobs for Change. This is to be a hub and marketplace for social change jobs that they’ve created in partnership with dozens of nonprofits including: Young Nonprofit Professionals Network, AmeriCorps Alums, Echoing Green, Network for Good, and Encore Careers.
The goal: Spark a nationwide movement toward careers in the common good – including nonprofit, government, and social enterprise jobs. (Cross-Fertilization–> This makes me especially happy!)
Status: Currently, Change.org is building a huge database of social change jobs with their partners and have just hired a team of career advisors who will be blogging every day to provide guidance on finding and developing a career in social change, including Rosetta Thurman! (Mentors, resources and role-models….even better!)
Now What? Besides just checking it out and getting some good food for action, Change.org is also reaching out to like-minded bloggers and non-profit leaders to spread the word–specifically by signing a statement to endorse the vision. If you think this sounds pretty sweet….then join me (and @mikekujawski @engagejoe @mindofandre @bbravo and many others in signing.
Some Highlights of the Vision:
- People are the most important factor in advancing social change.
- To attract leaders, we need to enhance the social sector’s ability to recruit, develop, and retain talent.
- Innovative businesses should join as partners with nonprofits and government in the pursuit of social good.
Thanks Change.org for providing an avenue for people to cultivate their passion with their purpose for effective, long-lasting and positive change.
(For the record, I currently have no relationship with Change.org other than being a member of their community…I jam ust that impressed with 1) their blogger outreach strategy anf 2) the actual product/vision behind this initiative.) =)
Q & A on Social Marketing
Wednesday, February 18th, 2009 | Education and Resources, Social Marketing | 11 Comments
Speaking of experts, I would deem Craig Lefebvre as one of them, and an amazing one. On his blog, he recently posted a set of questions terming it “An Environmental Scan of Social Marketing.” In a brave and humble (very humble) attempt, I am going to address my responses here in the form of a blog post.
I highly encourage discussion because as another expert I love, Chris Dorobek would say, “all of us are smarter together than each of us individually.”
1. When is it product marketing and when is it social marketing?
This conversation can roll into a number of conversations, but I feel the question is really getting to “What is social marketing and how to you define it?” WIkipedia has it’s answer, and I know Stephen Dann has developed a wonderful definition as well. In sum and in brief, I would say that social marketing begins with influencing behavior change for social good. And on that same note, I would strongly encourage diving into more research beginning with the Social Marketing Quarterly, Andreason’s Social Marketing in the 21st Century, and some of Stephen Dann’s research.
2. What is the size of the social marketing market?
Now, we don’t have an association. We don’t have full, formal degree programs (at least in the U.S.) yet. But, I would still argue that the social marketing market is quite larger than most realize. I propose that social marketing is a much wider umbrella than it has been characterized in the past. Social marketing encompasses public health, but also civil safety, social change, environmental issues, non-profit causes, and as I proposed in my master’s thesis, even has strong similarities when it comes to strategies, tools and ehical frameworks of journalism and advertising.
3. What are the 3 major issues in social marketing?
In terms of the field itself, I would say there are three persistent issues. These include the branding of the field, creating formal education programs, and providing avenues for collaboration and best practices such as an international or national association.
4. What are the red flags for who does, or does not, design and implement social marketing programs?
This list could be very in-depth, but I think the most common red flag given is when some confuse social marketing with social media marketing. Blogger Andre Blackman had a great post this week distinguishing between the two. Social media can be applied within the social marketing framework, but social marketing is a much bigger net than social media.
5. How many social programs (or what percentage of them) are evaluated?
This might depend on how you define “social programs,” whether government funded, community based or non-profit driven. I might have to call on some of our other social marketing people to respond to this question. As an educated guess, I would say most programs have some sort of benchmarks that they are evaluated on. I do not have an actual percentage on hand though. To what extent are they evaluated and/or should be evaluated may be other good questions.
6. What are some of the more sophisticated methods used in these evaluations?
Both this question and the next depend largely on what is actually measured and why. And thus, deserves a much larger conversation than these lines can provide. For example, as many communications leverage social and mobile technologies, data analytics will be critical. Once the new tools are so “new,” people will be wanting to show results and extract meaning. Thus, programs like Salesforce, Radian6, and others are largely being researched to bring programs full circle so that analytics drive strategy.
7. What types of methods are used in formative research?
Formative research may include both qualitative and quantitative research methods, or a triangulation strategy that calls for a mixture of both. Some different types of research formats include a needs assessment, developing audience profiles, media scans, environmental scans, surveys, in-depth interviews, focus group testing, usability studies, and more.
8. What percentage of social marketing program budgets are devoted to evaluation?
This is a good question whether social marketing or just marketing in general is being discussed. Often, I would say that evaluation is considered too late in the game or not stretched through as much as it could be. It is important to make measurable objectives from the beginning and think out those baselines before implementing. Also, it often depends on the client, project, task, and resources available that determines how much of the budget is devoted to evaluation. Thus, as a professor might say, it depends. Now, another good question might be: how much should be devoted?
9. Who are the innovators in the field?
That can be YOU! In terms of organizations, the National Centre of Social Marketing in the U.K. is doing great work that many of us are excited about. In the United States, the CDC’s e-Health Marketing group tends to lead the way. I would also add that both AIDS.gov and the EPA are also making great strides with some of their case studies that apply new media to communications and behavior change.
10. Who are the premier thought leaders?
In no particular order: Bill Smith, Alan Andreasen, Stephen Dann, Michael Rothschild, Philip Kotler, Gerard Hastings, Mike Newton-Ward, Nancy Lee, Craig Lefebvre, Nedra Weinreich, Doug Mckenzie-Mohr, Jeff French, Clive Blair-Stevens, Francois Lagarde, Seynabou Mbengue, Tane Cassidy, Mike Kujawski, Katherine Lyon Daniel, you….you….and did you get, that the next one could be YOU? I know it said premier, but all of these people and others are great. Together, we can all help build the social marketing field.
11. What conferences and publications do you use to keep up with the field?
Social Marketing Quarterly, the C-Change e-newsletter, numerous blogs, numerous books, the Social Marketing Listserv, the Social Marketing Wiki, events in the U.K., events at the University of South-Florida, and others. Additionally though, I also look to non-profit organizations and publications, as well as international development, new media and others to review best practices in other fields and see how they may resonate within the practice of social marketing.
In sum, many of these questions focused around evaluation. In other words, how do we know that what we are doing is working? Now THAT’S a conversation worth having. Now it’s your turn. How do you answer some of these questions (especially 5-8)? And, what other questions do you also have?
Tagging: Spare Change, Pulse and Signal, Social Marketing Panorama, Stephan Dahl
The Social Marketing Blogosphere Continues to Expand: Welcome Mike Newton-Ward
Wednesday, September 24th, 2008 | Blog Talk, Blogging and the Blogosphere, Education and Resources, Social Marketing, Social Media, SocialButterfly | 2 Comments
I am excited to announce the addition of a great social marketing voice to the blogosphere, Mike Newton-Ward at Social Marketing Panorama, where he hopes to offer a 360-view of social marketing.
My first encounter with Mike was when he graciously helped me with my graduate project this past Spring. Though we’ve only ‘met’ through phone, email and now blogging, he is a very knowledge, helpful and passionate voice for the social marketing field.
Mike outlines a few reasons why he entered the blogosphere:
- Exchange ideas about social marketing
- Extend the discussions from Georgetown’s social marketing list serv
- Create community
- Share resources, as well as his personal observations in the field
Mike’s addition to the blogosphere is a special treat for all of us as he invites us to:
“to observe the world around you, listen to what people are saying, reflect on your experiences, and share them.”
Social marketing’s presence in the blogosphere continues to expand and gain traction. Join the metamorphosis. Come fly with us in this growing movement called social marketing.
- Spare Change, Nedra Weinreich
- On Social Marketing and Social Change, Craig Lefebvre (**Did you check out Lefebvre’s recent post about medical and health bloggers? I suggest you check it out for a link to the free research report!)
- Subject to Change, Vanessa Mason
- Health Marketing Musings, Jay Bernhardt
- Social Marketing Panorama, Mike Newton-Ward
- SocialButterfly, Yours Truly
For more social marketing-related blogs, my links page offers many more resources and listings!
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The Bookshelf: 15 Essential Social Marketing Feeds
Thursday, July 24th, 2008 | Blogging and the Blogosphere, Education and Resources, Social Marketing, Social Media, Useful Tools | 10 Comments
Going off of Ogilvy PR’s “Essential 15 Pack” of RSS feeds to follow, I’ve developed the “Essential 15 Feeds for Social Marketers.” To follow the feed, just click on the name and the link. Enjoy!
Blogs
- Spare Change, authored by social marketing expert Nedra Weinreich (Link corrected*)
- On Social Marketing and Social Change, authored by social marketing thought leader Craig Lefebrve
- Public Sector Marketing 2.0, authored by Canada’s up and coming social marketing and social media marketing professional Mike Kujawski
- Osocio, the number one spot for all things social advertising and social change relataed
- Beth’s Blog, authored by nonprofit tech guru Beth Kanter
- Health Marketing Musings, authored by CDC’s National Center for Health Marketing Director Jay Bernhardt
- Have Fun * Do Good authored by Britt Bravo, informing you on all nonprofit related news items
- Ogilvy’s 360 Digital Influence Blog covers social marketing topics occasionally.
- Social Marketing Blog, a newly discovered blog just started this month by a man named Jack. So far, there is only one post, but if the rest of his posts are anything like his first, then the social marketing field is in good shape. Welcome Jack!
- Getting Attention blog, authored by Nancy E. Schwartz offers insights and tips on nonprofits communications and programs.
- Subject to Change, authored by Vanessa Mason, a young and up-and-coming social marketer currently doing AIDS relief work in Mozambique.
- Socialbutterfly, authored by yours truly, and highlights the movement of social marketing as well as related social media stories.
- What Do You Stand For? authored by Cone Communications Inc. Though this blog is linked to a cause marketing firm, the blog covers a range of social marketing related topics, offering fresh insights and useful resources.
- Getting to the Point, authored by Katya Andresen, talks about all-things nonprofit marketing and what she deems in her book – ‘Robin Hood Marketing.’
- Pulse and Signal, authored by Andre Blackman, who writes about the intersection between health and technology. DavidRothman.net is another one stop shop for all you need to know regarding the health 2.0 developments.
- YOU. That’s right. Your blog, whether current or in the works, can become the essential blog. In the arena of social marketing, we NEED more voices to galvanize the field further. If anyone would like to start a social marketing blog, please feel free to contact me with any questions, brainstorming or for support at socialbutterfly4change@gmail.com. The more of us the better. =)
Note: There are many, many more helpful blogs out there that I currently subscribe to, and I wish I could have named them all. Many of the 15 essential also cross boundaries with others fields beyond social marketing, mainly because, there aren’t that many social marketing based voices within the blogosphere.
For more ideas about which blogs to follow, I suggest you check out my links page, the ChangeBloggers wiki, the NonProfit Blog Exchange and the Kivi Leroux Miller’s Carnival for Non-Profit Consultants.
Alexandra Bornkessel
Email: abornkessel@fly4change.com
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