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From Awareness to Action: Using Pledges and Triggers to Make It StickK

Tuesday, August 31st, 2010 | Public Health, Social Marketing, campaigns | 2 Comments

Have you ever forgotten to do something? You’re not alone. This is why to-do lists are so handy–they remind us of the tasks we need to complete. Going through my own mental to-do list on my walk home today, I came across something to add to the list. A poster ad that asked me to “pledge to be car free on Car Free Day September 22.” Let’s walk through this:

Moving Through the Stages of Change

Before seeing the ad, I did not know about with Car Free Day, so the ad helped me become aware of the day. The ask was clear: Pledge to go car free and actually go car free on Sept. 22. Enter my dilemma. At that moment, I wanted to pledge, but I couldn’t take an immediate action except to add it to my already long to-do list. Imagine a different scenario…

What if, instead of just asking me to pledge, the ad encouraged me to pledge, on the spot, by sending a text message using shortcode as the way to officially make a pledge. And then, by pledging, what if I was also able to get a reminder on Sept. 21 that I had pledged to go car free or opt-in to receive tips, promotions and specials from participating partners? And then what if on the 22nd, I received another text in the morning letting me know of the total number of people who made the same pledge I did. To go even another step, what is on Sept. 23, I got a text letting me know of the collective impact my pledge helped create, and asking me if I wanted to opt-in for a reminder to participate in Car Free Day 2011. This would make the desired behavior: easy to accomplish, fun to do and more popular.

Activate the Trigger: Pledges and Reminders

Lately, I’ve had a soft spot for the act of committing to follow-through on a certain, suggested behavior. This is because–in order for someone to go from the preparation stage of change to the action phase–they first need to make a commitment to do so.

Now, I realize commitment can mean different things to different people (just look at reality TV). This is why it’s important to understand the audience you are wanting to reach and the desired action and behavior you want them to take. For the Car Free Day example, I wanted to commit, and I can. But I know, that fitting something like that into my daily to-dos and priorities is hard despite my good intentions. However, I know if I got a reminder the night before, I would be more apt to follow-through. In short, a reminder would trigger the action I pledged to make.

Making It stickK

At the CDC conference earlier this month, a panel discussed the role of behavior economists in public health. They touched on a variety of applicable concepts to our work–one of them being the role of triggers in behavior change. In the case of Car Free Day, reminders can serve as a trigger to the action. As another example, the CDC panel highlighted stickK.com. Users of stickK.com sign a “commitment contract” where they agree to achieve a certain goal and uses various triggers (reminders, personal support networks, and monetary incentives) to help people take and maintain action.

For the behaviors you want people to make, how can you help them go from good intentions to good follow through? Help them make a commitment and leverage triggers to make it easy, fun and popular for the behavior change to occur.

flickr credit: stevendepolo

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The Story of a Church Making the Impossible, Possible

Sunday, August 1st, 2010 | Social Marketing, campaigns | 3 Comments

I wrote this post about a year ago and just re-discovered it this past weekend while doing some blog maintenance and wondered--why did I never post this? This is good stuff!

Yes, in the title, I said the church. I debated sharing this case study because I was afraid people might not read it because it says church. But then I thought, some just might read it because it does say church.

The focus in this post, however, is not the “church.” It’s about a creative, integrated strategy that utilizes a social marketing approach to achieve to strengthen America’s concept of love in the union of marriage. This love is admittedly, from the perspective of the Church, but don’t we always have the question in social marketing of – who decides? (That dear friends is another ethical conversation that can range to anything from paternalism to essentialism and everything in between.)

Onward. Have you taken the Love Dare? Is your marriage Fireproof? In the social marketing realm, there’s been talk about providing tools that equip and empower individuals to not only make personal behavior change but to help evangelize behavior change in their communities and networks. Let me walk you through a movement started at a church in Georgia.

Sherwood Baptist Church created Sherwood Pictures, a volunteer-driven moviemaking ministry in Georgia. This movie studio was created from within its congregation and uses volunteers to act, produce, film and market their movies. Sony caught on and premiered these movies across the United States in movie theaters everywhere. The movie studio’s goal is to harness the influential power of Hollywood to influence behavior change: adopting Christ as one’s God, while also working to address societal issues. Their first two movies were Flywheel, followed by Facing the Giants. Facing the Giants was a surprise hit and was the best-selling resource in Christian stores in 2007.

A Lesson from the Church on Social Marketing

Building on this momentum, their latest movie, Fireproof, went above and beyond the work that even Call+Response or Invisible Children have propelled. Not in terms of raising “awareness,” but due to the plethora of TOOLS the Fireproof movement has around it. First, Fireproof has a few interwoven objectives (according to the makers of the film):

  1. Show what real love is.
  2. Show how this love is integral for a successful marriage that is Fireproof against today’s high divorce rates.
  3. Show how families are a foundation of today’s society that should be nurtured.

I’m not here to debate whether you agree or disagree with the message behind the movie. But look at the TOOLS! These tools help someone commit to changing, take action to change and help them maintain that behavior over time while also encouraging others. What can this teach us about how to provide tools for people to address their health? Not just relationship health, but environmental health, public safety health, civil health, etc.

  • A national launch fueled through grassroots evangelists for “premiere night” with watch parties through already-built church networks.
  • Fireproof DVD and movie at a low price (about $8).
  • At purchase, you can opt-in: 1) their email list survey, their feedback survey, or for their ambassadors survey, where you can get involved in the MOVEMENT for healthy marriages.
  • Download and/or purchase an educational curriculum. This curriculum can be utilized in churches, small groups and/or between individuals to assist in marriage preparation classes or for sermon series.
  • Step-by-step DVD to assist in nurturing healthy discussion about the topics presented in the movie.
  • Because the movie is centered on a concept called, “The Love Dare,” which is a 40-day challenge to love your spouse. The producers of the movie actually wrote a hard copy of the “The Love Dare,” so that any couple can walk through the same process the actors in the movie did to nurture their relationship and/or marriage.
  • And, if you don’t have a way to view the movie, the movie “Fireproof” was also developed into a book for those that prefer reading to video.

As for promotion? It all started with Facing the Giants. A Christian movie produced by a church in Atlanta all by volunteers within the congregation that premiered through Sony in movie theaters across America. Congregations rallied around the movie and its purpose--here again, with Fireproof, people did the same. Couples, churches, communities, businesses, firefighters, and the Catholic community all pitched in to help promote the movement. In addition, any consumer who bought the materials online, could also opt-in to be an ambassador of the movement to arrange get togethers, watch parties and more around the central themes in the movie.

What This Means…

Let’s remember where this all started…at a church, by a group of volunteers wanting to a) show the power and love of God and 2) work to address societal issues in a big way. In other words--they started with their goals. They didn’t see barriers. They didn’t stop at possible. They saw the impossible and made it happen.

What does impossible look like to you? Make it possible.

PS: Interested in Christian churches who are creating a movie-making ministry? In McClean, Virginia, McLean Bible Church has a group of congregation members working to create a Christian movie studio, named In Jesus’ Name Productions. Their first movie, The Messiah, has a $75 million dollar budget and is due out 2012.

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Making Behavior Fun, Popular and Easy

Wednesday, December 16th, 2009 | Social Marketing, Social Media, Web Communications, campaigns | 8 Comments

If you know social marketing extraordinaire Nancy Lee, then you have heard this saying. Recently, on the social marketing listserv, some dialogue has been shared in response to Nancy Lee and Philip Kotler’s article in Stanford’s Innovation Review titled “Best of Breed,” which looks at corporate social marketing. This could be its own post, but alas, I want to focus on the message of being fun, popular and easy.

Why? Because whether it’s social marketing or corporate social marketing, you are still working to effectively change or influence behavior for good--and an effective way to do so is making your desired behavior fun, popular and easy--which is exactly what started bubbling through on the social marketing list serv as others started sharing some of their favorite fun, popular and easy social marketing initiatives. Enjoy--and when you find yourself running around ragged, ask yourself: Is anyone having fun? Is this easy for people? and go from there.

The Piano Staircase

To encourage passerbyers to take the stairs rather then the escalator (and thus promote physical activity), this group turned the stairs into a piano--whenever you stepped on a stair a different sound would echo--in effect, making taking stairs more exciting than an everyday escalator. I can’t find the source, but it apparently had a 60% success rate. Who’s behind it? Volkswagon. Apparently, Volkswagon has been trying out some experimental marketing based around “The Fun Theory” to see if they could create desired behaviors if the action was made fun. You can read more about the piano staircase and other initiatives such as the recycling arcade and more at TheFunTheory.com.

The Pink Glove Dance

You may have seen this one already, as it’s been circling the blogosphere for a while. But, it’s an example of everyday people--hospital employees--finding a way to make their job fun while communicating a message--that you aren’t alone when taking steps to prevent breast cancer, like getting a mammogram.

Musical Hand Sanitizer

Aas part of Volkswagon’s initiative, they are hosting an awards program on the best “fun” applications for healthy and good behaviors. One entry was a University who had installed hand sanitizers to prevent the spread of germs during the flu season. They found few students using them. Thus, they adopted the fun theory and installed some sounds. Each time someone went for hand sanitizer, a funny noise was created. Results? With the sounds included, students were seven times more likely to use the germ-reducing resource.

Pedestrian TV Traffic Light

In this example, you get some free entertainment while waiting to cross the street. Instead of staring at a red outline of a person wishing it to change with your desired mind control, this traffic light shows TV clips--vidoes from YouTube, funny clips from TV shows, etc. This way, the hope is that you’ll actually wait until it’s safe to cross the street.

Make Your Watermark

Design you own bottle at the vending machine. Granted, I know bottles and paint on bottles isn’t good for the environment. But if you can’t quite get that change initiated, then check out what this group did. To encourage people to buy water over sugary pop or juices form the vending machine, they enabled it so people can design their own water bottle from the vending machine at the point-of-purchase. Now that’s easy, and fun!

Fun, Popular and Easy…Online?

More examples are found on the FunTheory.com Web site mentioned earlier, and I have to admit--it’s fun just looking through them. But, my mind started going: How can you make your online and social media communications fun, popular and easy to help you achieve your behavior change mission? Now, that’s a weighty question. Then, I started thinking about what is it in a Web or social media behavior change initiative that makes it fun, popular and easy:

  • FUN: Community-based, drive accountability of others through accountability, collaborative in nature
  • Example: Certain online communities help training for a 5k easier by focusing on accountability or making the desired behavior fun by making it social. Other communities, such as the Sister to Sister Foundation’s online community focusing on healthy behaviors for heart health amongst women. These type of communities make healthy behaviors fun by creating accountabilty and making the behavior social.
  • POPULAR: Driven by influencers and respected peers in the community or content area the desired behavior resides.
  • Example: AIDS.gov video-storytelling. AIDS.gov encouraged state officials to create their video on why its important to get tested for HIV. Another example? HHS’ flu PSA contest. Not only was this driven and announced by the HHS Secretary herself, but it was also supported and promoted by all of HHS’ agencies. And it’s winner--come on, who’s more popular than a rapping doctor?
  • EASY: This may be the most important when it comes to the online arena. Because, for people to use the technology combined with the messages, etc., the technology must first work. It must incorporate usability best practices, be accessible and depending on your audience, address literacy issues, including technology literacy. You technology could be great, but if it’s too complicated and no one uses it, it’s just techology.
  • Example: Most recently, AIDS.gov hosted the “Face AIDS” campaign asking people to join in. The effort involved a few steps, but AIDS.gov made it easy and fun by creating a collective flickr account to display all the images. Here’s a thought: Some social media is easy to adopt. one click and your a fan, one click and you are a follower. One click, and you’ve downloaded a healthy recipe book. One click and you have a mobile app to track your physical fitness. How can your organization leverage these easy tools for behavior change?

What about you? What are some of your favorite fun, popular and easy social marketing efforts? Any of those take place online?

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How a “Place” Strategy Can Change the World: Meet ColaLife

Monday, November 30th, 2009 | Changeblogging: NP, activism, social change +, Public Health, Social Marketing, campaigns | 2 Comments

Not too long ago, we talked about the importance of social products as part of the marketing mix. For review, the marketing mix is made up of the four p’s: product, price, promotion, and place. In the world of social marketing and social change initiatives, the “promotion p” has been stealing the spotlight for quite a while. This is why I want to highlight this amazingly wonderful place social marketing strategy--Meet ColaLife.

ColaLife, is a non-profit that is lobbying Coca-Cola to leverage its worldwide distribution channels to provide social products that help sustain life and improve public health. How exactly? --With some creative packaging in the form of “Aidpods.” With the help of these aidpods, Cola Life hopes to help achieve the following three goals:

  1. Reduce child mortality in developing countries (= UN Millennium Development Goal #4)
  2. Improve maternal health (= UN Millennium Development Goal #5)
  3. Combat HIV/AIDS, Malaria and other diseases (= UN Millennium Development Goal #6)

You can read more about the organization’s aims and objectives, but overall, I think the idea is brilliant. At just about any public health conference I’ve been to, someone always references Coca-Cola as having the classic place (distribution) marketing strategy. Now, that same strategy can actually be leveraged to make a difference. There’s just one hitch…

Coca-Cola, or a similiar corporate organization, has to sign on first. ColaLife has already had a successful trial of the program in Tanzania, and currently it’s focusing on spreading awareness of the project and gaining influence by talking with stakeholders and reviewing the strategy and overall plan. If interested, here’s five ways we can help:

  1. Follow @colalife on Twitter.
  2. Become a fan of the initiative on Facebook.
  3. Create your own aidpod.
  4. Watch the potential of this project by viewing ColaLife’s online videos.
  5. Donate.

Take away: This is one example of using a place strategy to do social marketing and in effect, create social change for the better. Thought: What distribution channels currently exist in your community that can be leveraged for social good?

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Crossing the line or a Creative Cross? MySpace Research with “Dr. Meg”

Tuesday, January 6th, 2009 | Blog Talk, Ethics and Legality, Health 2.0, Interesting Articles, Privacy and Security, Public Health, Social Marketing, Social Media, Social Networking, campaigns | No Comments

Have you heard of Dr. Meg? Maybe not, but if you’re a teen on MySpace you may have. Interesting research that was first published in the January issue of Archives of Pediatrics & Adolescent Medicine showed that adult supervision of MySape can raise adolescents’ awareness of how accessible their profiles are online.

To come to this conclusion, Dr. Megan Moreno, a pediatrician and adolescent medicine specialist at the University of Wisconsin-Madison, and fellow researchers, embarked on two separate studies to explore this issue further. Both research studies are to 1) encourage increased parental and adult supervision by family and friends, and 2) to potentially encourage similiar outreach approaches.

Dilemma: To Cross or not to Cross the Ethical Line

The research is very interesting, however, I feel an ethical discussion must be had. I am not saying Moreno’s approach was wrong or right, but I think we should slow down and discuss it further to learn and develop best practices, as well as ethical guidelines, especially since others may adopt this practice towards younger youth.

Headlines have buzzed about “Busybody Dr. Meg,” concluding that this outreach and behavior-change may offer hope to future, similiar methods being implemented by others. To me, I feel there can be high-levels of concerns with a universal application of this approach unless the strategy and concept is stretched. Including, but not limited to – the age those being contacted, how people are being contacted, the language and type of approach involved, the privacy and the stalking-like component, among other items. Additionally, does it matter who, as in which type of organizations embark on this strategy? For example, I can foresee potential problems if adopted by government health agencies and citizens’ concerns over freedom of expression. Curious on others’ thoughts on this! ;)

Background About the Studies

Study 1. For the first, researchers located 190 MySpace public profiles in a single urban ZIP code, randomly selected from 10 U.S. Census areas with the lowest average income because researchers wanted to target adolescents who might have less access to doctors.

All the users involved revealed that they were 18 to 20 years old and their pages included three or more references to sex, drinking, drug use or smoking. Of the 190 profiles selected, half were sent “Dr. Meg” e-mails. After three months, 42% of those getting a “Dr. Meg” e-mail had either set their profiles to “private,” or they had removed both sexual or substance usage references. 29% of those not contacted made changes over the three-month period.

Study 2. In another study, Moreno and other researchers looked at 500 randomly selected MySpace profiles of 18-year-olds nationwide and found that more than half contained references to risky behavior such as sex, drinking and violence.

Your Turn: Crossing the line or a creative cross?

What do you think? I agree that there is a growing issue and concern for online safety and online identity of teens, youth, young adults and people in general, and this is an interesting new development to the field. How can you see this approach being adopted by your organization, or what would be your reaction if you were approached? Am I over-reacting?

photo credit: LoonSky

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Defining Social Marketing: Lessons from London’s NSM Centre – 8 Benchmark Criteria

Monday, August 25th, 2008 | Identity Crisis, Social Marketing, campaigns | 6 Comments

Being in the social media space, and telling others I write about social marketing, I often preface the convo with a 25-word de-briefer between social media and social marketing.

This post hopes to further clarify and define social marketing by highlighting the eight benchmarks that London’s National Social Marketing Centre developed. And, will be used to evaluate future social marketing campaigns in the future.

Background: Alan Andreasen, one of America’s social marketing thought leaders, originally developed 6 benchmarks for defining social marketing in 2001. The NSM Centre then embarked on further evaluating these benchmarks in 2006. Some may point out that other benchmarks should be used as defining criteria, so it is important to note the NSM Centre created these eight benchmark’s as the characteristics unique to social marketing.

How to Use: These benchmarks can be used as a tool when working to identify whether a certain approach or campaign is identifiable as social marketing. These benchmarks are not necessarily the approach to conducting social marketing. However, they can help inspire new ideas and be used as a resource.

These benchmarks may also be useful when: A) considering and/or developing social marketing strategy, B) conducting social marketing trainings, C) in academic research and for reference. If one can not find these benchmarks within the work, then that work could very well not be ‘official’ social marketing.

Who Should Use: Government agencies, consultants, changemakers, evaluators, researchers, professors, trainers, policy makers, non-profits, foundations, charities, Ad Agencies, Communications Firm, Environmentalists, International Development folks, and more.

The Eight Benchmarks:

  1. Customer Orientation: Does the strategy develop a full understanding of the consumer? Is consumer research gathered from a variety of sources?
  2. Behavior: Is there a clear focus on behavior? with specific behavior goals in mind?
  3. Theory: Are the behavior goals theory-based and draw from an integrated theory-supported framework?
  4. Insight: Does the strategy work to gain a deeper ‘insight’ approach? looking at what ‘moves’ and ‘motivates?’
  5. Exchange: Does the strategy incorporate ‘exchange’ analysis? What must one give to get?
  6. Competition: Does the strategy address the ‘competition?’ What behaviors compete for the time and attention of the audience?
  7. Segmentation: Are you going beyond targeting and delving deep into various audience segments?
  8. Methods Mix: Are you utilizing an appropriate ‘mix’ of methods?

Take Aways:

  • The social marketing field is evolving. As the definition has continually been tweaked and expanded, it is helpful to decipher among what is and what is not, social marketing.
  • Social marketing, as a field of study and practice, is increasing its professionalism. These benchmarks help to decipher social marketing from public service advertising, cause communications, health communications, education, corporate responsibility, nonprofit communications, advocacy, lobbying, and social advertising. These fields may overlap and share common factors within social marketing but they in and of themselves, are unique, but could be possible social marketing tools.

To Access: The full PDF outlining these social marketing benchmarks, along with other helpful social marketing materials, can be accessed on the NSM Centre’s Web site.

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Social Marketing: Smokey Bear’s Makeover

Sunday, July 13th, 2008 | Case Studies and New Orgs/Campaigns, Social Marketing, Social Media, campaigns | 4 Comments

Get your smokey on. This is the tagline for a new campaign sponsored by the Ad Council, USDA Forest Service and the National Association of State Foresters.

It’s also the tagline for the first social marketing campaign highlighted in my campaigns series. I chose this campaign not only because of its relevance and timeliness, but also because of some of the social media promotional components integrated with the campaign.

Meet Smokey Bear: Born in 1944, a time when firefighters were serving in the war effort. Thus, fire prevention became a key wartime issue. In 1944, 22 million acres of land were lost with 9 out of 10 forest fires were accidental. Most of Smokey’s campaigns focused on specific fire-prevention behaviors with the message, “Only you can prevent forest fires.”

Smokey Bear’s Make-Over: Today, Smokey Bear wants others to “Get Your Smokey On,” encouraging others to take on Smokey’s characteristics of encouraging others to practice fire safety behavior and to even intervene if necessary.

Background Research: According to the Ad Council, an average of 6.5 million acres of U.S. land was burned by wildfires every year for the past 10 years. Research also shows that many Americans believe lightning starts most wildfires. However, 88% of wildfires nationwide are started by humans. The principle causes are campfires left unattended, trash burning on windy days, careless discarding of smoking materials and BBQ coals and operating equipment without spark arrestors.

Objective: To encourage the target audience to sign the “Get Your Smokey On” Wildfire Pledge,” where signers pledge to “Be smart whenever I go outdoors.” The pledge also outlines 9 points of safety behaviors and beliefs that the reader agrees to follow.

Audience: The primary audience are adults aged 18-35 who are causal campers, hikers and bikers.

Campaign Components

  • Online
    • Interactive Website
    • An Online Pledge
    • Downloads: Print your own Smokey Bear mask
    • Educational Information
    • A Mash-up Map showing where wildfires are currently burning in the U.S.
    • A live tracker for how many acres have burned in the U.S. so far this year
    • Online Kid’s games
    • Campaign History
    • View the PSAs online
  • Commercials/PSAs

Evaluation: The Smokey Bear campaign has always been evaluated based by the reduction in the number of acres lost annually in fires and based upon the campaigns recognition. Smokey Bear is currently the most recognizable image in the U.S., after Santa Claus.

Creator: Made pro-bono by DraftFCB. In the close future, Smokey will also be featured in PSAs alongside Sleeping Beauty created in partnership with The Disney Company .

Social Marketing Rating: According to the social marketing wiki, this initiative meets the requirements for social marketing. However, on the wiki it is argued that it’s not very good social marketing stating that the online pledge mixes behavior and non-behavior objectives and is too long for readers to actually follow. It’s review goes on.

However, I think it’s a great awareness and promotional campaign. In terms of taking a complicated issue, research and statistics and communicating it, especially online. I think the campaign has two most powerful components:

  1. The mash-ups outlining statistics. This makes the issue real, alive, relevant…and local.
  2. The message that an individual can be empowered as an advocate.

What do you think? What’s your analysis?

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Hookah: An Increasing Issue on the Public Agenda

Thursday, March 20th, 2008 | Interesting Articles, Social Marketing, campaigns | No Comments

Hookah3 Today, on SocialBttrfly‘s Twitter feed, womenshealth tweeted the following statistic:

“Hookah smoke has as much or

more nicotine and tar as

many filtered cigarettes.”

Hookah has recently been in the news due to health warnings concerning hookah users and their vulnerability to contracting herpes. A March 18, 2008 article from Colorado State University describes an incident where two students are believed to have contracted oral herpes from hookah activities due to the swapping of saliva that occurs.

However, other health effects are possible. Until I received the above tweet, I was unaware on the dangers of hookah. I have personally never done hookah nor really care to, but I know it is an increasing trend on many college campuses. A March 5, 2008 article in The Daily Orange describes this trend more:

“The sociality of hookah is also evidenced on a national level, with hookah bars beginning to open up in major cities as it becomes a trendy activity among teenagers and 20-somethings. “

Apparently, I am not the only one who is less informed about the health consequences of Hookah. According to a study conducted by the Michigan Department of Community Health (MDCH), 79% of hookah smokers believe the flavored tobacco is safer than cigarettes. Type ‘hookah’ in Google news and evidence that the topic is increasing its prominence on the public agenda appears ten-fold.

So my next thought was: Are there any social marketing initiatives or PSAs that currently address this issue?

The only PSA I could find was this one on Youtube. The source I have yet to identify.

If you know of more hookah PSAs or social marketing campaigns, please let me know.

For more information on the effects of smoking Hookah, visit CDC’s online factsheet or Womenshealth.gov’s informational description for more information.
____________

Yes, I did say this issue was brought to me in a tweet on Twitter by womenshealth, as in womenshealth.gov. For more information regarding the use of Twitter by non-profits, causes and government agencies, Nedra Weinreich of the social marketing blog, Spare Change, wrote an incredible post on this topic that I know you’ll find helpful.

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Alexandra Bornkessel

I am a social marketing believer, blogger, practitioner, researcher and enthusiast. This site highlights the growing movement of social marketing. Learn more about social marketing and how to be your own socialbutterfly--> here.

Email: abornkessel@fly4change.com

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