Category Archives: Case Study

How-To Go From Good to Great

Caveat: I am an outsider looking in, and like the title says–I think this initiative is a good thing. It just could have been great. Let me explain.

Project: Variety’s Power of Women Awards Recognition in Collaboration with the Lifetime Network

Good: Gathering together some of Hollywood’s greatest women, recognizing their contributions to some powerful nonprofits (Save Darfur and ServiceNation amongst them) and engaging the interest and attention of numerous influentials.

How it could have been GREAT: Involving the rest of us. Lifetime in and of itself has a huge audience base, and many of these watchers–I would presume–are also powerful women doing amazing things. What would have been great, would have been a contest of sorts that asked ordinary women to submit the story of everyday women who are working to better and change the world. The winner? Well, she gets to wine and dine with the A-listers at the described event above and gets to be recognized right alongside Anne Hathaway and company. How great would that have been?

Apply this to your own work. Many of you are doing awesome, notable, and persistent work. Good work. Just remember to pause and ask yourself–how can we make this GREAT? If Variety and Lifetime might have made the event bigger, just think of the blog posts, the camaraderie, the buzz, the views, the downloads–but most importantly, the community growth and involvement that could have resulted. It’s good, but it could have been great.

BloggersUnite.org Drives Earth Day Buzz

Can you swallow this math?

According to Copywrite, Ink, there were 88,000 blog posts on Earth Day (April 22) that were added to the already existing 2 million written earlier in the week. What’s even more amazing? …About 10% of all those blog posts, came from bloggers on BloggersUnite.org.

In all transparency, I’m a participating members in both the BloggersUnite and BlogCatalog communities, and we worked on a project together in the past, but dang—they deserve a big pat on the back for accomplishing their exact mission, harnessing the power of the blogosphere.

As mentioned on the BloggersUnite Earth Day event page, Earth Day 2009 was held April 22nd and also marked the beginning The Green Generation Campaign, a two-year campaign that will culminate with the 40th Anniversary of Earth Day in 2010.

More Green Goodness

In honor of Earth Day, Colleague Mike Newton-Ward and fellow social marketer wrote a post on applying a social marketing approach to the environment and other green goodies that I highly recommend checking out. Bonus: He provides a slideshare presentation that outlines this even more! (But like a good blogging friend, I’m going to make you go to his post to access it. It’s worth it.)
Looking for ways to take action? Check out EPA’s “Pick 5” campaign to identify five ways you can start today to make a difference for our earth. Twitter tag: #p5e

One More Thought

So I say again, great job Tony, Rich and the whole BloggersUnite team–and count this posting just one more for the record book! And I ask you, the SB reader, how have you seen blogging communities drive awareness, change and/or action? I have some of my own ideas, but I’m more into hearing yours. =)

Crisis Communications is Hot, Hot, Hot

Crisis communications has always been a tricky conversation. And when social media entered the picture, it fueled the fire.

Now, within the past week, I have been hit with “crisis social media communications” discussions almost EVERYWHERE it seems. (So much so, that’s it’s starting to make nervous that the social media angel is prepping me for something – what, I’m not quite sure.)

1. Risk 2.0. The American Public Health Association held a conference on risk communications earlier this week and though I didn’t attend, I followed on Twitter. I must say the tweets coming out of it were fabulous and really insightful. Seems like many are going beyond the “Ah! What do we do?” factor and more into, how do we manage this, be pro-active and be strategic while also transparent, factors. Check it: #risk2.0

2. The Peanut Recall Case. Wednesday evening I attended the Blogging & Cupcakes event at Baked and Wired in Georgetown where social media guy, Andrew Wilson from HHS, presented the peanut recall case study. The case presented discussed how HHS, CDC and the FDA utilized social media in response to the salmonella crisis.

3. 3-Legged Horse Race. Catching up on Livingston Communications blog today, Geoff recently posted about three sessions that are currently competing to present at the fabulous Blog Potomac event coming up shortly. It’s interesting to me that all these sessions are about, you guessed it, crisis social media communications!

(writing this, I just thought of a 4th sign!)

4. Economy Stress and Eek, oh my! I work in public health, and this past week there was also some mixed reactions to SAMHSA’s launch of their “Guide to Get Through the Economy.” Many of my colleagues and friends looked the flurry that unravelled in response to this, and guess what we talked about? Yup, crisis social media communications! (as well as reputation management…who is a close cousin to c.s.m.c.)

What are your thoughts? Have you seen a rise in these types of communications at your own water coolers , conference rooms and happy hours? In the meantime, I’m going to continue to get my typing fingers ready….you never know when the hot, hot, hot, crisis social media communications will come after you.

flickr credit: Cayusa

Social Marketing: Smokey Bear’s Makeover

Get your smokey on. This is the tagline for a new campaign sponsored by the Ad Council, USDA Forest Service and the National Association of State Foresters.

It’s also the tagline for the first social marketing campaign highlighted in my campaigns series. I chose this campaign not only because of its relevance and timeliness, but also because of some of the social media promotional components integrated with the campaign.

Meet Smokey Bear: Born in 1944, a time when firefighters were serving in the war effort. Thus, fire prevention became a key wartime issue. In 1944, 22 million acres of land were lost with 9 out of 10 forest fires were accidental. Most of Smokey’s campaigns focused on specific fire-prevention behaviors with the message, “Only you can prevent forest fires.”

Smokey Bear’s Make-Over: Today, Smokey Bear wants others to “Get Your Smokey On,” encouraging others to take on Smokey’s characteristics of encouraging others to practice fire safety behavior and to even intervene if necessary.

Background Research: According to the Ad Council, an average of 6.5 million acres of U.S. land was burned by wildfires every year for the past 10 years. Research also shows that many Americans believe lightning starts most wildfires. However, 88% of wildfires nationwide are started by humans. The principle causes are campfires left unattended, trash burning on windy days, careless discarding of smoking materials and BBQ coals and operating equipment without spark arrestors.

Objective: To encourage the target audience to sign the “Get Your Smokey On” Wildfire Pledge,” where signers pledge to “Be smart whenever I go outdoors.” The pledge also outlines 9 points of safety behaviors and beliefs that the reader agrees to follow.

Audience: The primary audience are adults aged 18-35 who are causal campers, hikers and bikers.

Campaign Components

Online
- Interactive Website
- An Online Pledge
- Downloads: Print your own Smokey Bear mask
- Educational Information
- A Mash-up Map showing where wildfires are currently burning in the U.S.
- A live tracker for how many acres have burned in the U.S. so far this year
- Online Kid’s games
- Campaign History
- View the PSAs online
Commercials/PSAs

Evaluation: The Smokey Bear campaign has always been evaluated based by the reduction in the number of acres lost annually in fires and based upon the campaigns recognition. Smokey Bear is currently the most recognizable image in the U.S., after Santa Claus.

Creator: Made pro-bono by DraftFCB. In the close future, Smokey will also be featured in PSAs alongside Sleeping Beauty created in partnership with The Disney Company .

Social Marketing Rating: According to the social marketing wiki, this initiative meets the requirements for social marketing. However, on the wiki it is argued that it’s not very good social marketing stating that the online pledge mixes behavior and non-behavior objectives and is too long for readers to actually follow. It’s review goes on.

However, I think it’s a great awareness and promotional campaign. In terms of taking a complicated issue, research and statistics and communicating it, especially online. I think the campaign has two most powerful components:

The mash-ups outlining statistics. This makes the issue real, alive, relevant…and local.
The message that an individual can be empowered as an advocate.

What do you think? What’s your analysis?

How One Non-Profit Re-defines the Art of Story-Telling

Eglantyne Jebb

Have you ever heard of Eglantyne Jebb?

Yea, me either. Until my friend Marc over at Osocio emailed me about a new stunning campaign: Lessons in Leadership. Made by the non-profit organization Save the Children for our Australian friends, the campaign highlights the story of Eglantyne Jebb, her mission and her legacy citing:

“A women born over a century ago, that you’ve probably never heard of, and whose achievements you will never forget.”

In brief, Eglantyne Jebb wrote the book Cambridge, a Study in Social Questions in 1906 based on her research and experiences. The book was well before its times and reflects many modern social marketing themes. Jebb went on to found the International Save the Children Union in 1919 and became a leading proponent for children’s rights.

A major cornerstone of Jebb’s work was her insistence of a planned, research-based approach to social welfare, war relief efforts and primarily children’s rights. She drafted the main declarations necessary for the international community to put priority on children’s rights. Later, these declarations and the Children’s Charter Jebb drafted became known as the Declaration of the Rights of the Child and was adopted years later by the League of Nations.

This interactive story takes you on a journey through 12 lessons in leadership, while also sharing with you the story of Eglantyne and how one individual can make a difference. I could describe more of the story, but the video does a much better job. Enjoy!

An Afternoon Conversation Calls Me Back

I’m starting another series. Apparently, I like series. But I think readers do to, because it helps you know what kind of content to predict. Or, so Seth Godin tells us.

Today, I was fortunate enough to connect with one of SocialButterfly’s consistent readers at the Ad Council. I want to thank him through this blog as the conversation inspired me to start this new series: Social Marketing Classic Campaigns.

A month now into my ‘official’ new full-time role at work, I have slightly gotten a bit side-tracked in my enthusiasm for social media, that the true ‘social marketing’ aspect of my blog has been lacking. Thus, to complement the Social Media Highlight series I have, I’m starting this new one.

This afternoon’s conversation reminded me of what I think would be a DREAM job –> having the ability to brand social marketing, to further the field, to expand its practices and applications, to share its tool belt with those across industries and across nations, and to inspire more SocialButterflies…so to speak. =) But this can’t be accomplished alone, and we all play our part.

Thus, stay tuned as every other week I am going to showcase a classic social marketing campaign, and highlight movements in the field. Through this, I hope to elaborate on social marketing’s theory using real-world examples. As, I also realized this afternoon, that I’ve been focusing a lot on the promotional efforts of social marketing, which is a trend of the field and not just myself. Thus, I hope to highlight some really great campaigns.

It might be a small step towards the dream, but small steps can end up coving a large distance! If you have some ideas on some you’d like to see featured, feel free to post a note. Until then, social marketers unite!

Are You a Change-Agent? User-Experience Inspires Environmental Change

Timberland + Changents provide an innovative platform, strategy and user experience for change

What do a bus, a canary, an artist, a rocker and a college grad have in common? Getting green. and inspiring others to follow suit.

Today, Timberland, the outdoor company, and Changents unveiled a new online experience where individuals can be catalysts for change by teaming up with environmental “Change Agents” from around the world to advance the green revolution.

Engage ::

Watch broadcasts of firsthand experiences from the field through blogs, videos, photo albums, Flickr streams, phoned-in podcasts, Twitter dispatches and more.

Back a Change Agent by assuming the roles of:

“Fan” (a shout-out of support),
“First Responder” (being on-call if their Change Agent gets in a pinch),
“Buzz Builder” (promoting a Change Agent’s stories and Action Requests through viral sharing),
“Angel” (helping fill their Change Agent’s piggy bank) and
“Advocate” (influence policy makers with respect to a Change Agent’s cause)

Plug in to ‘Earthkeepers,’ where you can follow and interact with 5 extraordinary Change Agents, dubbed, “Earthkeeper Heroes.

Big Green Bus (12 Dartmouth students travel the country this summer in a tricked-out school bus converted to run on waste vegetable oil);
The Canary Project (an artist couple convey the story of human-induced climate change and potential solutions through media, events and artwork);
Agent 350 (a recent college grad and his scrappy team sprint to build a global, online/offline climate action movement from scratch);
Reverb (a group of rock and roll road warriors green summer concert tours for Dave Matthews, John Mayer and Maroon 5/Counting Crows while engaging fans around environmental sustainability);
POWERleaper (A 23-year old designtrepeneur created a blueprint for urban flooring systems that generates electricity from human foot traffic).

Become an Earthkeeper Hero yourself! Nominate yourself or others to compete for a chance to join the ranks of this amazing group.

About ::

Changents.com is an entertainment-driven Internet destination that connects innovators of social and environmental change – Change Agents – with a global network of people who want to help them. In 2007, Changents was founded by two social entrepreneurs, Alex Hofmann and Deron Triff, who set out to engage a digitally-connected, socially-conscious generation on its own terms.

“We started Changents to give a new generation of social and environmental problem-solvers the tools they need to build teams of active followers and help them become ‘rock stars’ of change through the Internet,” said Changents Co-Founder and CEO Deron Triff.”

Food Marketing and Kids – Always A Popular Topic

The mix of food marketing and ethics when it comes to advertising to children tends to always be a popular topic on the social marketing list serv. And, the topic pops up every once and a while in the news too.

If you have been following this issue, and honestly, I have been following it some, but I don’t claim to be an expert on it. So, I’m curious to get others’ thoughts.

Food. Children. Marketing. Advertising. Social Marketing. Ethics. –> Please share your thoughts in the comments. I am providing some questions as prompts, and will post again a summary of the responses and what I discover.

Cases

Last spring and summer, there was much ado about Shrek and his character endorsing various unhealthy food products.

Again, there was a response when McDonald’s advertised by sponsoring report cards and giving achieving students special McDonald offers.

Articles

Fundamental Shift in Making and Marketing Snacks to Kids, MarketingProfs June 11, 200

Sweet Surrender, Washington Post, May 22, 2008

Junk Food Marketing Linked to Child Obesity, Lancaster Farming, May 23, 2008

Shrek: He’s Big, Green and Promoting Junk Food, MSNBC, April 25, 2007

Feel free to leave links to more articles/cases in the comments =) I know there’s a ton of news and literature out there.

Questions

Where has this issue been and where is it headed?
Has progress been made? What does ‘progress’ mean?
Is this an issue or is it over-reaction?
Are there boundaries when marketing food to children and what are those boundaries?
How is this sector of the industry changing?

Thanks ya’ll! Look forward to reading your insights!

Plastic. If anything inspires to reduce your use, it’s this.

Fellow Twitter follower Jeremiah Owyang (@jowyang) who works at Forrester Research shared this motivating video series with me titled: The Toxic Garbage Island.

Long time considered ‘urban myth,’ this series seeks out the truth about the supposed ‘Garbage Island’ the size of Texas floating in the middle of the Pacific north of Hawaii between California and Japan.

Videographers, along with University of Missouri researcher (go Tigers!) Dr. Frederick Vom Saal, took a 3-week trip to the Garbage Island and produced a 12-video series to create awareness and provide a visual for everyone back at home. (warning: some video coverage uses minor extreme language….course, the issue is pretty extreme in itself.) Share any reactions you might have in the comments. I was personally stunned, and motivated to cut down. For the more official website with the video series, blog and pictures, click here. (having troubles embedding video…lo siento!) Trust me tho, it’s worth it!

I once talked with a teacher who said every year she took her class on a field trip to a landfill…she said it was more for the life lesson than curriculum planning. I hope my future kids, whenever I do hopefully have them, has a teacher like that someday. =)

photo credit: tuff-titmouse

Social Media and Innovation Combine to Launch 1st Non-Profit Christian Movie Studio Where You Decide

Who’s more influential – Washington D.C. or Hollywood?

Stay with me. Obviously, not all may agree on the content. But, this is worth taking a few minutes to review even if only:

You enjoy social media
You like learning about new business models
You have a heart for nonprofits
Want to learn more about the power a community can have
You want to know how all the above can combine to create CHANGE

IJNP, In Jesus’ Name Productions, launched last week during the Cannes Film Festival. It’s promotional video is below. It’s a bit long, but fast forward to the last minute, and you can get the *details.*

httpv://www.youtube.com/watch?v=tMwVSUQtWaQ

In sum:

IJNP desires to leverage social networks with the purpose of uniting Christians around the world to have a ‘say’ in the making of film. IJNP offers Christians to have an influential role in determining which movies the studio makes and/or partners with.

For $10/month (the price of a movie ticket), members can be a part of ‘participatory film making’ from beginning to end through IJNP’s soon to be launched member social network.
- At 50k-100k members, movies on par with Hollywood can be made.
- At a million members, summer blockbusters can be made.
IJNP will work with the best Christian filmmakers in the industry and has integrated a Christian Film making Apprentice Program.
IJNP’s Advisory Board currently has representatives from Campus Crusade for Christ, Hollywood Connect, Luis Palau Association and Youth For Christ.
More details on how a financial gift breaks down, IJNP’s elected advisory board, ‘participatory filmmaking,‘ and learning how to get involved, visit the newly launched website.

First thoughts? And, this is posted in terms of looking at the non-profit business model and the use of social media through social networks.

This should be interesting… =)